Resume

• 2010

  Central Virginia Community College

  GE Financial

  Harris Corporation

  Lynchburg

  Virginia Area

  •\tAssisted students with questions regarding graduation\n•\tInput all graduate information and developed queries in Microsoft Access database\n•\tOrganized yearly commencement ceremony\n•\tWorked closely with Divisions and Institutional Research Office to see that students completed necessary program exit exams and graduation assessments\n•\tResearched and documented policies and procedures for Graduation and Transcript Evaluation.\n•\tDeveloped and delivered Effective Customer Service training to entire staff of the Central Virginia Community College

  Education Support Specialist/ Administrative Support Specialist (Contractor)

  Central Virginia Community College

  Lynchburg

  Virginia

  The Technical Training Registrar is responsible for the supervision and management of all administrative and operational functions of the Technical Training facility

  including billing

  sales

  marketing

  and database administration. This position requires a high level of skill and technological proficiency and the ability to work independently and make policy decisions. It also requires excellent communication and customer service skills

  a high level of organization

  and the ability to work with a variety of people and adapt quickly to change.\nPrimary Duties include: \n•\tFacilitate effective student registration and enrollment;\n•\tEnsure the integrity

  accuracy

  and security of all current and former student records; \n•\tAdministrator for the training database;\n•\tBuild secure student data files and set policies and procedures for their responsible use;\n•\tEnsure curriculum pre-requisites are met;\n•\tMaintain up-to-date course schedules;\n•\tPrepare individual transcripts and data reports as needed;\n•\tSell training courses; \n•\tManage efficient use of classrooms; \n•\tSupervise maintenance of

  and updates to

  the Training facility;\n•\tPrepare customer billing memos and maintain billing records;\n•\tResponsible for division purchases (including working with Purchasing to make capital purchases); \n•\tProcess information for International customers’ clearance for the facility;\n•\tLiaison for all service contractors (including mail services

  catering

  cleaning services

  etc); \n•\tParticipate in the development of internal & external communications and materials for distribution to customers

  dealers and authorized service centers (including announcing annual catalog and authoring/editing the training newsletter)

  Adminsitration Assistant/Training Registrar

  Harris Corporation

  Lynchburg

  Virginia

  •\tDevelop teaching plans and deliver instruction in introductory courses including Introduction to the Microsoft Office Suite and Operating Systems and Hardware Architecture

  Assitant Professor - Adjunct Faculty

  Central Virginia Community College

  Lynchburg

  Virginia Area

  •\tAuthored

  edited

  and distributed electronic bulletins to nationwide network of general agents\n•\tInstituted improvement plans resulting from collection and analysis of data using Six Sigma methodology\n•\tMaintained physical files

  Excel spreadsheets and Access database of advertising and product materials\n•\tAssessed and assisted in implementation of educational programs for Brokerage Universities

  Marketing Communications Specialist

  GE Financial

  Lynchburg

  Virginia Area

  •\tManaged all administrative duties including fielding phone calls

  composing domestic and International correspondence\n•\tMaintained confidential company proprietary files\n•\tPlanned and monitored CIO's budget\n•\tMade international and domestic travel arrangements for CIO and all managerial staff in Information Systems\n•\tPerformed reference work from a variety of sources and prepared global reports and summaries of a complex nature\n•\tDeveloped and coordinated marketing communications campaigns and associated strategic marketing projects for Information Systems

  Executive Assistant to CIO/V.P. of Information Systems/Marketing Assistant I

  AREVA NP

  Lynchburg

  Virginia Area

  •\tAssisted phone customers with varied requests and policy questions\n•\tDistributed customer correspondence and reports in roles as Policyholders Services Representative and then as Team Leader for the Internal Sales and Marketing Support Team\n•\tEvaluated and interpreted data

  using Six Sigma methodology

  and created improvement plans and reports

  based on statistical data

  to improve customer service\n•\tHired and trained employees for Internal Sales and Marketing Support Team

  Team Leader of Internal Sales and Marketing Support Team

  GE Finanacial

• 2009

  Master’s Degree

  Occupational and Technical Studies

  Old Dominion University

  3.42 GPA

• 1993

  Bachelor’s Degree

  European History

  Randolph-Macon Woman's College

  Six Sigma Greenbelt

• Microsoft Word

  Written Communication

  Oral Communication

  Customer Service Training

  Project Coordination

  Instructional Design

  Creative Problem Solving

  Event Planning

  Technical Acumen

  Microsoft Excel

  Team Leadership

  Microsoft Access

  Data Analysis

  Microsoft Office

  Customer Service

  Microsoft PowerPoint

  Higher Education Instruction

  Business Process

  Organization Skills

  Creative Visualization

  McGee

  Results-driven business professional with over 20 years’ experience in a combination of communications

  office administration and higher education. Proven ability to work independently to manage office operations. Project Management acumen gained through Six-Sigma Greenbelt certification. Experience working in a variety of industries and in higher education.

  Wanda Brooks

  McGee

  AREVA NP

  GE Finanacial