Experience

• CB Richard Ellis

  CUSTOMER RELATIONSHIP MANAGER

  Led technicians to successfully meet planned/emergency customer orders/requests by managing, analyzing, mapping, prioritizing, and assigning tasks and projects based on location, severity, and technician competencies; drove cohesive operations between operations managers, third party vendors, and staff, steered complex and simultaneous project initiatives to meet client deliverables, and fostered team-oriented environments that promoted open communication and recognized/rewarded top performers.
  
  ➢Managed Work Progress, Board Activities, and Key Performance Indicators (KPIs) to report staff and operational metrics to regional directors and operations managers, recognize improvement opportunities, and drive seamless operations.
  ➢Steered Activities within JACHO Regulatory Compliance while overseeing and auditing above the ceiling permit requests.

• Klein ISD

  SUBSTITUTE EDUCATOR

  Courses: Substitute Educator- “Special Needs”, “Regular Education”
  
  •Instructed assigned classes and maintained a classroom environment conducive to effective learning.
  •Followed lesson plans left by the teacher
  •Apply all necessary and reasonable precautions to protect students, materials, equipment, and facilities
  •Meet and instruct assigned classes in the locations and at the times designated
  •Maintain the established routines and procedures of the school and classroom assigned
  •Protect and respect the confidentiality of the students being supervised
  •Ensure that safety and security is always topmost priority
  •Document activities performed during the session for future review by the permanent teacher on their return.
  •Record information on any student(s) who failed to follow classroom rules of conduct and/or failed to complete work assigned
  

• Lone Star College

  Adjunct Professor

  Course: Learning Framework
  
  Transform students’ academic behaviors by creating a learning environment to integrate students into a collegiate environment, ensure college readiness, enhance overall performance in college courses, and facilitate successful completion of a degree or certificate.
  • Teach the adjunct maximum of three courses each semester (25 students per class)
  • Challenged and motivated students through in-depth lectures and discussions
  • Lectured and communicated effectively with students from diverse backgrounds
  • Participated in student recruitment registration and placement activities
  • Served on academic committees to assist recent at-risk high school graduates
  • Designated as one of six professors to spearhead the Student Success Initiative
  

• Lone Star College

  Adjunct Professor

  Courses: Principles of Marketing”, “Personal Finance, “Principles of Management
  
  Developed individualized instruction using a variety of well-designed instructional material including multimedia presentations and current interactive technologies to ensure student engagement and awareness of course objectives.
  • Prepare course materials such as syllabus, homework assignments, and handouts
  • Deliver lectures unique to each course
  • Evaluate and grade students’ class work assignments and papers
  • Initiate, facilitate, and moderate classroom discussions
  • Compile, administer, and grade examinations
  • Plan, evaluate, and revise course content and methods of instruction
  • Maintain regularly scheduled office hours to advise and assist students
  

• DIAB Inc

  SALES AND CUSTOMER MANAGEMENT TEAM LEAD/TRAINER

  ➢Empowered and Motivated Staff Members to Exceed Individual and Team Objectives and Enhance Overall Performance Levels by architecting and introducing a new training program on organizational policies/procedures, industry best practices, and customer service techniques. Provided positive and diplomatic leadership, architected process improvements, drove resolution processes, increased employee retention rates, and cultivated team-spirited and cohesive environments.
  ➢Authored Training Materials and Manuals, Handouts, and Presentations for Customer Service Department.
  ➢Drove Effective Communication between the sales managers and production staff to share progress and resolve roadblocks.
  ➢Managed Inventory Levels and Procurement. Sourced/selected third party vendors/suppliers, forecasted needs, purchased all equipment, supplies, and materials, negotiated prices, entered local/international orders in the ERP system, calculated costs of goods, and sourced alternates when primaries were unavailable while remaining within established budgets.
  ➢Selected as the Knowledge Expert and Primary Contact to Ensure Seamless Operations of the Internal Database. Resolved technical and business issues with databases/order entry systems and minimized interruptions.
  ➢Fostered Solid Customer Relationships while communicating prices, availabilities, and order statuses, processing change orders, issuing credit requests and Return Material Authorization (RMAs), and tracking/collecting outstanding balances.
  ➢Aggregated and Documented Client, Employee, and Organizational Information with confidentiality and sensitivity.