Resume

• 15670

  Certified Health Education Specialist

  National Commission for Health Education Credentialing

  Inc

  Certified Medical Assistant (CMA) – (Former)

• 2018

  Private Medical Facility - Multiple Specialty Physicians

  Neigel Center for Cosmetic and Laser Surgery

  DermOne - Dermatology

  Cosmetic & Scarless Vein Center

  Isaac S. Mordecai

  M.D. Dermatology Facility

  Rutgers University

  Community College of Philadelphia

  Private Medical Facilities

  Shore Medical Center

  Somers Point

  New Jersey

  Shore Medical Center

  formerly Shore Memorial Hospital

  is a full-service acute care community hospital located in Somers Point

  New Jersey

  serving Atlantic County and Cape May County. Shore Medical Center is affiliated with Penn Medicine in Philadelphia

  Pennsylvania. The organization with its 1500 employees

  is one of only three hospitals nationwide to receive the Joint Commission’s Gold Seal of Approval for its Lumbar and Cervical Spine Surgery programs. Shore Medical Center has also been designated a Primary Stroke Center by the New Jersey Department of Health and Senior Services and is a Planetree Designated Facility. \n\nI was recruited for a short-term role managing the hospital’s Medical Staff Services Department. During my tenure

  I successfully implemented multiple methods for process and workflow improvement.\n\nKEY INITIATIVES included:\n\n✔ Implementing new systems for application/payment records

  tracking/documentation of physician remuneration\n\n✔ Organizing 300+ practitioner files and categorizing 300+ various department documents\n\n✔ Analyzing the current status of credentialing software and refining the database fields for improved reporting\n\n✔ Initiating updated procedures for our new providers’ orientation\n\n✔ Training newly hired employees in the updated processes\n\nFor a detailed list of accomplishments

  please request my resume.\n

  Medical Staff Services Manager ►Process Improvement ♦ Staff Training ♦ Software Updates ♦ Reporting

  Shore Medical Center

  Philadelphia

  PA

  Served as Adjunct Faculty for “Public Health Management” course

  which taught graduate students the fundamentals of public health management

  management principles

  communication

  and basic financial accounting.\n\nComprehensive topics included Healthcare Policy & Administration

  Public Health Management

  Medical Law & Ethics

  MIS in Healthcare

  Basic Accounting and Medical Administrative Procedures.\n\nResearched

  planned

  and developed the course curriculum in three weeks.\n\nFor a detailed list of accomplishments

  please request my resume.\n

  Adjunct Faculty | Curriculum Writer ►Public Health Management ♦ Communication ♦ Financial Accounting

  University of the Sciences in Philadelphia

  New Jersey and Pennsylvania

  DermOne Inc. provides high-quality dermatology services through a network of 35 skincare centers across the states of New Jersey

  Pennsylvania

  North Carolina

  Virginia

  and Texas. By combining quality

  treatment with great service and compassionate care

  DermOne strives to ensure the best experience possible for each patient. It has over 140 employees and averages between $2.5M - $5M in annual sales.\n\nWhile maintaining my Health Administrator position with Dr. Mordecai’s office

  I was recruited to serve as full-time Director of Patient Experience for DermOne.\n\nIn this role

  my key focus was to develop and implement customer service programs that increased awareness of the patient experience and drove sales growth. Overall

  I trained 140+ staff members

  and provided innovative tools and resources to establish a strong foundation for a patient-centered experience.\n\nKEY CONTRIBUTIONS\n\n✔Planned and executed corporate reward event for over 100 support staff encompassing site selection

  menu planning

  party gifts and decorations\n\n✔ Educated patients on medical and cosmetic dermatology

  increasing revenue in the Northfield

  NJ location\n\n✔ Developed a patient-centered Staff Reward Incentive Program that honored Support Staff who went \"above and beyond\" in delivering customer service; increased awareness of quality patient care practices and maintained a high level of service\n\n✔ Completed quantitative analysis to determine the success of the practice’s programs\n\n✔ Partnered with a marketing consultant to revise the advertising documents posted on DermOne’s landing page(s)\n\n✔ Collaborated on marketing initiatives such as \"L'Oreal Skin Cancer Screening

  \" \"Road to Healthy Skin

  \" \"Melanoma Monday

  \" and the Borgata Hotel and Casino Skin Cancer Screening (Invited to return one month later)\n\t\n✔ Created a quarterly

  patient-centered e-newsletter that reached all 140+ staff members in the company across NJ and PA\n\nFor a detailed list of accomplishments

  please request my resume.\n

  Director of Patient Experience ►Revenue Growth ♦ Marketing ♦ Patient Focused ♦ Incentive Programs

  DermOne - Dermatology

  Cosmetic & Scarless Vein Center

  Delray Beach

  FL

  Currently responsible for medical insurance billing workflow and revenue payment cycle for multiple physician specialty medical facility. Created processes to streamline operations which directly impacted and increased ROI with shorter reimbursement timeline. Trained staff on new procedures. \n\nKEY ACHEIVEMENTS: \n\n✔Developed government business relationships for expeditious processing of surgical patient authorizations; directed and trained staff to complete correct data entry for claim processing \n\n✔ Created insurance benefit verification procedure with multiple vendors to mitigate claim rejections which increased reimbursement; within the first three months of employment\n\n✔Liaised with Practice Management Software company to evaluate and update beta testing function\n\n✔Responsible for correct CPT and ICD coding for all claim submissions for entire medical facility

  Revenue Cycle Management ►Healthcare Administrator

  Private Medical Facility - Multiple Specialty Physicians

  New Brunswick

  New Jersey

  Evaluated Public Health Programs in the State of New Jersey as part of a local performance management initiative\n\t\nFor a detailed list of accomplishments

  please request my resume.\n

  Consultant ►Public Health Evaluations ♦ Performance Management

  Rutgers University

  West Orange

  NJ

  Neigel Center for Cosmetic and Laser Surgery is an oculoplastic and cosmetic surgery center that provides medical

  surgical

  and aesthetic treatments. The practice has annual sales of $780K.\n\nI began a part-time position with the Neigel Center while transitioning out of Dr. Mordecai’s office pending his retirement. I was hired full time as the Health Administrator in May of 2014 to oversee all operations

  workflow

  and staff training programs

  as well as manage a staff of 5 direct reports.\n\nOne of my key initiatives in this role was to assess the ROI of current services by developing a cost analysis and efficiency model. Additionally

  I standardized safety procedures to comply with (OSHA) Occupational Safety and Health Administration regulations.\n\nKEY CONTRIBUTIONS\n\n✔ Implemented the practice’s first-ever financial structure to promote accountability and track all medical costs\n\n✔ Assessed and reported findings to complete multiple governmental audits \n\n✔ Ensured 100% compliance rate among staff members through effective education and training programs\n\n✔ Wrote biographical copy of Medical Director of Neigel Center for Montclair Magazine \"Top Docs\" article\n\nFor a complete list of accomplishments

  please request my resume.\n\n\n

  Health Administrator ►ROI Assessment ♦ Safety Regulations ♦ OSHA Compliance ♦ Staff Development

  Neigel Center for Cosmetic and Laser Surgery

  Philadelphia

  PA

  Created curriculum Healthcare Policy and Administration (AH222) and Personal Skills in a Healthcare Setting (AH116)\n\nServed as Adjunct Faculty for the following courses:\n\n✔ Medical Law and Ethics (MA104): Provided students with an overview of law and ethics within the acceptable legal and ethical boundaries\n\n✔ Information Management Systems in Healthcare (AH220): Instructed students in software program that can be utilized to balance budgets

  track accounting

  and log transaction entries\n\n✔ Medical Administrative Procedures (AH112): Instructed students in all facets of medical facility operations\n\nFor a detailed list of accomplishments

  please request my resume.\n

  Adjunct Faculty | Curriculum Writer ►Healthcare Policy & Administration ♦ Information Management

  Community College of Philadelphia

  The Crohn's & Colitis Foundation is a non-profit

  volunteer-driven organization dedicated to finding the cures for Crohn's Disease and Ulcerative Colitis

  and to improving the quality of life of children and adults affected by these diseases. The South Florida Chapter supports Florida patients and family members with education programs

  support programs

  community awareness

  and advocacy.

  Director of Registration: Take Steps Initiative

  Crohn's and Colitis Federation of America - Florida Chapter: Fort Lauderdale

  Florida

  ► The New York City Marathon is an annual marathon (42.195 km or 26.219 mi) that courses through the five boroughs of New York City. It is the largest marathon in the world

  with 50

  304 finishers in 2013.

  Volunteer

  New York Marathon

  ► Choose Your Cover is a collaboration of health care professionals

  health departments

  local governments

  and community organizations that bring free skin cancer screenings

  complimentary sunscreen and a wealth of vital skin safety information

  involving cancer detection

  prevention and sun smart precautions directly to the at-risk population of people who spend extended time in the sun.

  Volunteer

  Choose Your Cover Skin Cancer Screening

  ► The Skin Cancer Foundation is the only international organization devoted solely to education

  prevention

  early detection

  and prompt treatment of the world’s most common cancer.

  Volunteer

  Skin Cancer Foundation

• 2017

  Suzanne

  Singer

  Ear

  Nose & Throat Associates of South Florida (ENTSF)

  University of the Sciences in Philadelphia

  Boca Raton

  FL

  One of the largest private practice Otolaryngology groups in the country

  ENTSF is able to offer comprehensive general and subspecialty ENT medical and surgical care within the convenience of one medical group. ENTSF has over 41 physicians

  30 office locations

  and 500 employees with locations throughout Broward

  Palm Beach

  St. Lucie and Okeechobee Counties.\n\nIn 2017

  I joined the Ear

  Nose and Throat Associates of South Florida to lead as their Practice Administrator. Here

  I had 20 direct reports and provided executive leadership in overall growth strategies

  promoting excellence in patient satisfaction and propelling revenue growth. \n\nAreas of Focus: Operations Streamlining

  New IT Implementation

  Customer Advocacy

  Team Leadership

  Program Development & Execution

  Dispute Mitigation

  Cross-functional Project Management

  Process Improvements. \n\nKEY ACHEIVEMENTS: \n\n✔Implemented new software platform ⇨ optimizing efficiencies

  best practices

  and ensuring 100% compliance within three months of hiring\n\n✔ Developed and delivered new customer service program and personnel accountability training ⇨ facilitating high patient satisfaction and promoting business development goals\n\n✔Spearheaded the design and development of new website ⇨ liaising with key media vendor for targeted marketing and branding efforts\n\n✔ Provided solutions for process improvements for large private medical practice ⇨ streamlining daily business operations for maximum efficiency and effectiveness\n\n✔ Oversaw and executed customer/patient dispute mitigation ⇨ providing seasoned executive leadership for smooth resolutions \n\n

  Practice Administrator ► Corporate Business Operations ♦ IT Implementation ♦ Customer Advocate

  Ear

  Nose & Throat Associates of South Florida (ENTSF)

  Northfield

  New Jersey

  Isaac S. Mordecai

  M.D.

  F.A.A.D.

  P.A. Dermatology Facility was an organization that offered top-tier medical

  surgical

  and aesthetic dermatology services. His private dermatology practice had a 15K yearly patient base and 7 employees servicing the New Jersey and Pennsylvania areas. \n\nI began my career with Dr. Mordecai

  managing the practice’s day-to-day operations of a medical facility with a 15K annual patient base. My responsibilities included patient care

  customer service

  marketing

  sales

  billing

  account management

  human resources

  community relationship building

  accounting

  compliance

  OSHA

  HIPAA

  and revenue growth.\n\nThrough several key initiatives

  I was able to grow the practice

  drive sales

  increase revenue

  establish new customer bases

  and reduce costs over several years.\n\nWhen Dr. Mordecai decided to prepare for retirement

  I single-handedly sold the practice to a private equity firm by making a cold call. Assisted by a corporate lawyer

  I negotiated the entire merger and acquisition

  and even sold the 2428 sq. ft. medical building without the aid of a realtor.\n\nKEY CONTRIBUTIONS\n\n✔ Created

  implemented

  and managed an innovative marketing campaign to launch an OTC line of products; assessed

  tested

  streamlined

  and evaluated 75+ products; drove an additional 4% net yearly growth (over and above medical

  surgical

  and cosmetic treatment revenue)\n\n✔ Established a brand new patient base to increase sales for aesthetic treatments

  growing the practice 25% by increasing sales $135K annually\n\n✔ Researched and utilized outsourced billing company increasing revenue 25% annually for 5 years and reducing costs by $75K\n\n✔ Grew referral base through successful relationship development

  contributing to a 25% annual profit increase\n\n✔ Wrote the HIPAA manual and implemented and trained staff on HIPAA procedure\n\nFor a detailed list of accomplishments

  please request my resume.\n\n

  Dermatology Sales & Administration►Sales Initiatives ♦ Revenue Growth ♦ Marketing ♦ Patient Care

  Isaac S. Mordecai

  M.D. Dermatology Facility

  Delran

  NJ – Northfield

  NJ

  As a Project Manager and Medical Sales Consultant

  I help healthcare facilities improve processes and drive revenue growth by updating their systems and operations. The average annual revenue of these medical facilities is $1M - $2M.\n\nTo date

  my workflow improvement initiatives have successfully increased medical sales by an average of $300K annually.\n\nKEY CONTRIBUTIONS\n\n✔ Analyzed current workflow operations and recommended appropriate cloud-based Practice Management systems\n\n✔ Completed financial forensics to create a cost/benefit analysis and implement new software \n\n✔ Contracted with an outsourced billing company

  increasing profits by 11%\n\n✔ Initiated the coordination of a new software interface/data conversion within the current technology system\n\n✔ Established the processes for new standardized workflow operations that included training the entire staff\n\nFor a detailed list of accomplishments

  please request my resume.\n\n

  Project Manager | Medical Sales Consultant ►Revenue Driver ♦ Workflow Analysis ♦ Financial Analysis

  Private Medical Facilities

• 2012

  American Public Health Association (APHA) champions the health of all people and all communities. APHA is the only organization that influences federal policy

  has a 145-year perspective and brings together members from all fields of public health.\n\n

  Member

  American Public Health Association

  ► The Schultz Hill Foundation was established in 2002 to promote and support arts

  history and education in South Jersey\n► In my role

  I promote support for local arts scholarships\n

  Committee Member

  Schultz Hill Foundation

  English

  BOARD MEMBER: Seashore Gardens Living Center

  ► Invited to join the Board as a local public health expert and community leader

  Seashore Gardens Living Center

  COMMUNITY HEALTH PRESENTATION: “Let’s Talk about Wrinkles: Protect Your Skin!”

  ► Led a discussion on basic sun sense

  helping separate fact from fiction regarding over-the-counter skin care products

  sunscreen

  and the need for some sun exposure

  Gilda’s Club of South Jersey

  BOARD MEMBER: Emory Alumni Association Career Master Public Health Program

  ► Invited to serve on Emory’s Alumni Board as a Community Health leader

  Emory University

  COURSE FACILITATOR: Introduction to Medical Informatics

  ► Invited to facilitate an online Faculty Readiness Course from March to September in 2009

  Mountain State University

  West Virginia

  CONFERENCE CO-CHAIR and ROUND TABLE FACILITATOR: “Rethinking Childhood Obesity: Reliable and free internet resources”

  ► Asked to Co-Chair the institute’s Health Education Conference; facilitated a round table discussion on childhood obesity

  Cardiovascular Institute of Philadelphia Health Education Conference

  Certificate of Appreciation

  ► Honored with a Certificate of Appreciation from the Board of Directors of Seashore Gardens Living Center on 06/30/2017.\n

  Board of Directors - Seashore Gardens Living Center

  GUEST LECTURER: “How to encourage skin cancer awareness in adolescents 12-18 years old”

  ► Developed a presentation and lectured to graduate students on the protocol for successful health promotion within the medical arena

  University of Haifa

  Israel

  GUEST LECTURER

  ► Invited to be a guest lecturer for a Community Health Education course

  Richard Stockton State College of New Jersey

• 2009

  ► Served as the Fund Development Chairperson for the 2012 and first ever Black and White Ball

  which was attended by over 300 guests\n\n► Elected Executive of Financials (2009 - 2013)\n \n► Volunteer helping support staff with residents during meal and activity sessions\n

  Seashore Gardens Living Center

  Volunteer | Donor

  ► Assisted in organizing services to displaced individuals at a local emergency shelter; donated food

  clothing

  and household items to families who had lost everything in the flooding

  Hurricane Sandy Relief Fund

  Donor

  ► Regularly donate clothing to families who are served through the center

  Alcove Child and Youth Resources

  Management

  Health Promotion

  Program Development

  Curriculum Development

  Health Education

  Research

  Higher Education

  Public Speaking

  Policy

  Grant Writing

  Volunteer Management

  Nonprofits

  Program Evaluation

  Training

  Analysis

  Healthcare

  Community Health

  Public Health

  Healthcare Management

  Community Outreach

  National Test Item Writing

  ► Wrote 8 test questions for the National Certification Commission who develops the National Prevention Specialist Certification for The Association for Addiction Professional (NAADAC)

  Professional Travel Abroad

  ► Participated in professional travel excursions throughout Africa

  visiting medical centers and clinics in the Bush and attending seminars on Public Health

  Coordinator of Public Health Project for the Atlantic County Division of Public Health

  ► Assessed

  evaluated

  categorized and developed county health recommendations based on 8 strategic issues: data was separated to delineate information into specific categories\n► Produced Atlantic County Division of Public Health outcomes based on Healthy New Jersey 2010 goals\n► Developed Atlantic County Health Improvement Plan: A Comparative Statistical Analysis of 12 Needs Assessments to Inform Health Programs in Atlantic County\n► Recognized for the foundational document of the Atlantic County Division of Public Health Community Health Improvement Plan (CHIP)\n

  Co-Planner for 300-person conference through the Cardiovascular Institute of Philadelphia.\nAlso led as a Round Table Facilitator on different conference topics.\n

  Sale of Medical Practice

  Description:\t► Sold a specialty medical practice with a cold call to a private equity company and negotiated the entire merger and acquisition with our corporate attorney\n\n

  Coordinator of Public Health Project: “Celebrity Sun Sense Campaign”

  ► Created and presented health prevention program for skin cancer awareness among 14-18 year olds\n\n► Analyzed data and laid the groundwork for a larger program in collaboration with Center for Disease Control and Prevention

  Local Police Department

  American Academy of Dermatology and Youth Celebrity\n\n► Communicated with National Institutes of Health Program Director regarding Campaign and grant assistance.\n

  Singer

• 2003

  Master of Public Health (MPH)

  ► Completed my studies while working full time as a Healthcare Administrator

  Public Health : Prevention

  Emory University

  3.7 GPA

• 1999

  ► Responsible for a 15-person team and orchestrating a smooth registration process for over 2500 registrants at the CCFA \"Guts for Glory\" Walk/Run in Ocean City

  NJ

  Crohn's & Colitis Foundation of America

  Volunteer | Presenter

  ► Invited to present on skin cancer awareness at a Gilda’s Club meeting - South Jersey Chapter

  Gilda's Club New York City

  Donor

  ► Donate annually to holiday food collections that benefit local families in need

  Community Food Bank

• 1994

  Bachelor of Science

  ► Completed my studies while working full time as a Healthcare Administrator

  Public Health Education

  Richard Stockton College of New Jersey

• 1986

  Associate in Science

  ► Completed my studies while working full time as a Healthcare Administrator

  General Studies

  Atlantic Cape Community College