Experience

• Bank of America

  Banking Center Operations Manager VP

  • Directed and coached team regarding the execution of Banking Center's key plays for tellers and bankers while maintaining company guidelines and standards.
  • Assessed the customer service skills of Banking Center associates from the client's point of view.
  • Established and developed business techniques by organizing strategic meetings with various business partners to meet and exceed performance targets.
  • Coached and managed team in delivering excellent customer experience consistently.
  • Identified and fulfilled client financial needs through direct relationship building techniques.
  • Played a key role in Banking Center receiving Top producer award in mortgage generation.
  • Improved process during morning huddles by celebrating successes, identifying methods to overcome opportunities, sharing of best practices and obtaining commitment from team.

• Real Estate One

  Licensed Realtor

  • Fostered quality customer service and advised clients on first time home buying, relocation, new home sales and listings.
  • Managed phone calls and held open houses.
  • Acted as a liaison between buyers and sellers.
  • Contributed to enhancement of brand visibility.
  • Coordinated property closings and prepared purchasing documents.

• National Car Rental

  Operations Manager

  • Oversaw the operations and employees of all locations in Manhattan.
  • Rotated through each location on a daily basis.
  • Maintained an excellent score in customer service.

• Huntington National Bank

  Manager-AVP

  Stanley worked at Huntington National Bank as a Manager-AVP