Resume

• 2008

  English

  Bachelor of Arts (B.A.)

  MS

  and Ph.D (in progress)

  I have earned my BA in Anthropology and Histroy (cum laude)

  a MS in Earth Sciences

  and I am currently pursuing my Ph.D in Earth Sciences. As a graduate student I taught Fundamentals of Archaeology lab

  Weather and Climate lab

  the Human Planet lab

  and instructor for the Human Planet course. I was the graduate assistant/field director for the Ames Plantation archaeological field schools every summer from 2011-2014.

  Anthropology/History (B.A.)

  Earth Sciences concentration Archaeology (MS/Ph.D)

• Manage youth baseball teams.

  Arlington Youth Baseball

  Youth T-Ball Coach

  Coach and organize t-ball activities for the 4-5 year old age group.

  Olive Branch Parks and Recreation

  Microsoft Office

  Management

  Statistical Sampling

  GIS

  Prehistoric Archaeology

  GPS

  Sales

  Customer Experience

  Archaeology

  Geophysical Surveys

  Contact Center Technology

  Research

  History

  Contact Centers

  Geophysical Data Processing

  Team Building

  VoIP

  LiDAR

  Computer Proficiency

  Customer Service

  Hadley

  Jr.

  Scott

  Hadley

  Jr.

  Memphis Pizza Cafe

  University of Memphis Earth Sciences

  TTEC

  FedEx

  On-site contractor through HCL Technologies at FedEx World Tech Center. Supported the 1800GOFEDEX UCCE platform including Tier 1-2 support for platform outages

  and Tier 3 level support for agents throughout North and South America. This job required in depth knowledge of the Cisco Unified Contact Center Enterprise platform

  Cisco Agent Desktop

  Cisco Supervisor Desktop

  Calabrio

  Cisco Unified Call Manager

  Finesse

  Cisco Real Time Monitoring

  Cisco IP phones

  SQL Databases

  Windows 8 Servers

  as well as provide support for PCI compliance related tasks on the entire platform.

  FedEx

  Memphis Pizza Cafe

  Company Wide

  I continued with the company as a shift manager while attending graduate school. Responsibilities included leading the shift crews in front and back of house

  ordering food and supplies

  maintaining a high quality of product and service to customers dining in and ordering out.

  Manager

  Memphis

  Tennessee

  Partner with Directors

  VP’s

  CIO’s

  and coordinated support teams for cloud

  premise

  and hosted infrastructure day 2 support ensuring conditions of satisfaction were met and solution delivery and resource allocation were accurate. Build relationships between clients

  support teams

  vendors and subcontractors. Provide account leadership to the managed services team and to develop program

  project

  product

  and business strategies

  implementing resulting solutions to meet contract deliverables. Manage contractual cost

  schedule

  and service our product deliverables as they relate to CISCO Unified Contact Center Enterprise. Support the Business Developer (BD) in identifying growth opportunities and contract profitability. Responsible for quality of service provided by the Managed Services organization and responsible for tracking and reporting on service level performance. \n\n

  Senior Account Manager

  TTEC

  Responsibilities included employee (~25) scheduling

  ordering food and supplies

  maintaining food costs

  inventory control

  accounting

  human resources

  and customer service. Oversaw operations that exceeded annually $1M in sales while maintaining high profit percentages. Stepped down to Assistant Manager while enrolled in graduate school.

  Memphis Pizza Cafe

  TTEC

  Greater Memphis Area

  Account Manager

  As a graduate student

  I taught courses including Weather and Climate

  The Human Planet

  and Fundamentals of Archaeology. Teaching required preparation of course materials

  course planning and scheduling

  and grading/record keeping. At field schools I was tasked with providing hands on training for archaeological methods including geophysical instrumentation (GPR

  Magnetometry)

  Geographical Information Systems

  land surveying

  excavation

  surface collecting

  and cataloging & data management. MS received May 2013

  PhD. Coursework completed through May 2015.

  University of Memphis Earth Sciences