Experience

• Florida Atlantic University

  Graduate Teaching Assistant

  - Sole instructor of undergraduate French language courses: French I and French II
  - Effectively managed and instructed two 25 student courses per semester (8 courses total)
  - Maintained student academic and course-performance records including grades and progress reports
  - Developed Power Point presentations of grammar, vocabulary, and communicative goals of target materials
  - Set up and managed Blackboard course management sites and publisher sponsored online learning center (McGraw-Hill) where online language-instruction activities are housed
  - Facilitated, fostered, and encouraged in-class target language communication among students
  - Campus engagement: Led extracurricular cultural group and language exchanges

• speachme

  Customer Success Manager

  SpeachMe is an easy and effective way to transfer knowledge with the "speach", the new standard for preserving and transferring expertise and skills.
  
  http://speach.me/
  https://www.youtube.com/watch?v=PBXXxVABLo0
  - design and execute global company new hire onboarding to welcome all new employees.
  - Following clients and projects level Fortune 500 to small and medium size (France, U.S., Asia)
  - On site and distance training/onboarding of new clients.
  - Full support of platform usage to all clients.
  -Overseeing onsite creation of video, voice, and other content for project creation.
  - Managing Zendesk on a day to day basis to ensure all client assistance needs are met.
  - Proactively contacting clients with all platform updates
  - Translating speachme marketing and internal materials for client use from French to English
  - Creation of Tutorial Speaches internally and externally for staff and client assistance
  - Head out the up-selling process to ensure that the customer success team meets annual client renewal goals.
  - Engage with sales, technical, product and marketing teams to improve internal processes
  - Proactively seeking new clients regularly through social media and on referral basis.

• Akeneo

  Customer Success Manager

  - Onboarding of new customers
  - Optimizing customer adoption
  - Maintaining the health of Akeneo's customers
  - Maximizing Customer Satisfaction
  - Building a long-term relationship
  - Providing life-cycle account management
  - Handling account renewal of existing customers
  - Executive communication
  - Liaising to Akeneo programs and resources that help ensure customer success
  - Demonstrating ROI
  - Identifying Upsell and Cross of current Akeneo customers
  - Managing customer retention
  - Support of Development teams; Product or Delivery Management
  - Consulting/Project Management

• RepairPal

  Senior Account Manager (Customer Success Manager)

  RepairPal is a free, easy-to-use online auto resource that provides the most accurate and complete information on auto maintenance and repair available to consumers. RepairPal’s service helps consumers save money on their cars by providing fair service price estimates, a comprehensive auto shop directory with user reviews, and expert insights from ASE-certified mechanics. Leveraging data that was previously available only to professional automobile technicians, RepairPal provides critical, objective information so consumers can make informed repair decisions throughout the entire ownership cycle of their vehicle.
  
  As Senior Account Manager I:
  
  - Manage relationships with 200+ Accounts.
  - Complete on-boarding while educating accounts about portal, services, and website interface.
  - Provide continued support for billing, product, and cancellation inquiries via phone and email.
  - Address ROI and satisfaction concerns by analyzing accounts and communicating value with the goal of account retention.
  - Assist with accounts receivable collection.
  - Resell accounts that are on inactive billing while also up-selling new programs from additional Partners.
  - Maintain detailed tracking of customer interaction with Salesforce and internal admin website.
  - Drive relationships and launches of partnerships with companies such as USAA and Cars.com.
  - Work closely with product and sales team to integrate all aspects as the company rapidly evolves and grows.
  - Communicate shop feedback for product development and performance.
  - Perform research on our markets to advise on product updates and processe efficiency.
  - Consistently meet monthly deadlines of verifying customer data of all accounts.
  - Develop and Manage Sales of New Product Launches.
  - Handle Escalations of other team members accounts when aid is needed.
  - Aid in the recruiting and training process of all new team members
  

• RepairPal

  Sales Executive

  * Owning the Sales Process of the New Book and Pay Product offered by RepairPal
  * Calling Inbound sales leads to grow the business network
  * Cold calling outbound sales leads to grow business network
  * Attend National Conferences to meet New Customers face to face
  * Reporting to the VP of Shop Growth to communicate and discuss Customer feedback from inbound and outbound sales calls for further product development and performance
  * Cross Team Collaboration with Development and Marketing Team for further product growth and performance
  * Aiding the Core Sales team and Automotive Team during difficult sales to maintain relationship with new business partners, focusing on finalization and retention of these customers.

• Michael Page

  Research Associate/Intern: Marketing and HR

  Michael Page is a top ranked global recruitment agency with 162 offices in 34 countries worldwide.
  Our global network enables us to meet the expectations of clients and candidates whose needs extend beyond local markets, while our strong local foundation provides us with unique insights into local industries.
  • Aid in the development of the banking, marketing, and HR divisions within the San Francisco Bay Office
  • Identify and build relationships with key candidates, speaking with them over the phone and through email to better understand their work background to better place them in open opportunities
  • Arranging Candidate Interviews and filing all necessary paperwork throughout their Interviewing/Hiring process as to support the Senior Consultants of both the Banking and Marketing divisions
  • Write and Post Job Descriptions on useful websites to source candidates for open opportunities
  • Call lead professionals to grow the Client base within the firm
  • Arrange meetings and lunches between CEOS, VP’S, and Hiring Managers with Senior Consultants of the Banking and Marketing teams and myself to discuss open/new opportunities and potential candidates
  • Correspond directly with Client’s to arrange interviews with candidates and following up to receive feedback regarding interviews and next steps
  • Manage the CRM database to update client and candidate information to enhance workflow procedures