Resume

• 2013

  Master of Arts (M.A.)

  M.A. Thesis: Dark Interiorities Within Transnational Development of the Gothic Literary Mode

  English Language and Literature

  General

  Seton Hall University

• 2003

  Bachelor of Arts (BA)

  English Language and Literature

  General

  Seton Hall University

• English Literature

  Microsoft Office

  Digital Marketing

  Literature

  Customer Service

  Digital Strategy

  Event Planning

  Writing

  Social Media

  Social Media Marketing

  Management

  Creative Writing

  Editing

  Marketing

  Account Management

  Facebook

  Kneblick

  Robin

  Kneblick

  Financial Investment News

  Seton Hall University

  Words Bookstore

  Morgan Stanley

  Archdiocese of New York

  Lagardère Sports

  Greater New York City Area

  • Coordinate all moving parts of NFL Fan Experience Audit program and act as a liaison between League

  Lagardère team and auditors\n• Lead copy editor for all final NFL reporting\n• Create and execute improved auditor expense reporting system in collaboration with Lagardère Finance Department to expedite accurate reimbursement of all auditor expenses\n• Observe and report on specific NFL games in-person to maximize proactive feedback for NFL leadership\n• Finalize all NFL Fan Experience Audit reporting via multi-tiered internally created system

  utilizing internal databases and multiple Microsoft platforms

  Project Coordinator

  Lagardère Sports

  South Orange

  NJ

  •\tFunction as primary professor for freshman English classes\n•\tEnsure compliance to the student rules and guidelines of Seton Hall University\n•\tWork directly with students to build skills in research

  writing organization

  close primary text reading

  idea implementation and public speaking\n•\tUtilize various communication strategies to help increase the student completion rate for freshman English courses\n•\tWork closely with fellow teaching assistants and professors to develop general freshman English class content

  Freshman English Instructor

  Seton Hall University

  New York City

  •\tProject manager for client database overhaul and re-building for easy access to client history and to better judge solutions to meet business needs

  resulting in increased product sales \n•\tStructure and implement marketing

  operations

  account management

  and content editing for asset management publication startup\n•\tProcess manager for all invoicing and maintaining of revenue tracking and recording\n•\tEdit weekly and monthly company publications within set deadlines\n•\tCreate marketing lists through internet and database research

  Operations Manager

  Client Service Manager

  Financial Investment News

  Greater New York City Area

  •\tReconcile cash and credit point of sales to ensure that financial statements comply with state and federal rules and guidelines\n•\tTailor customer relations strategy to a segmented clientele such as children and those with special needs

  resulting in dedicated and long-term customer relationships\n•\tReconcile digital and physical store inventory\n•\tEnsure customer demand is met by forecasting supplies by category \n•\tResearch and schedule special events prospects and bestseller updates to maximize engagement at peak sales opportunities\n•\tOrganize and forecast attendance for on-site and off-site literary events to strengthen bookstore brand and increase overall sales

  Sales

  Customer Service

  Event Associate

  Words Bookstore

  Greater New York City Area

  •\tImprove efficiency and overall workflow for $200 million capital campaign by creating

  implementing

  and adapting gift fulfillment processes \n•\tEnforce controls for financial transactions between parishes and ten active campaign managers to avoid mishandling of incoming monetary donations \n•\tManage financial campaign-related projects and enforce adherence to parish approval deadlines \n•\tReconcile monetary discrepancies and investigate donor issues \n•\tControl campaign billing and liaise between campaign operations team and outside vendors

  ensuring that monthly billing for accounts receivables are met every month for 4

  500+ donors \n•\tCo-manage ongoing capital campaign parish database project for the entire Archdiocese of New York\n•\tField internal and external client inquiries relating to the capital campaign\n•\tManage main development office intern/temp program

  specifically for screening

  hiring

  training and task delegating to quickly integrate them into the department’s workflow\n•\tPrimary copy editor for all campaign materials and correspondence

  both internal and external

  Operations Associate

  Archdiocese of New York

  New York

  New York

  • Responsible for ensuring compliance with IRS & State Regulations related to US tax withholding

  reporting

  and filing obligations across Morgan Stanley’s Institutional based clients and legal entities\n• Work closely with senior Business Unit representatives and Financial Advisors

  providing an in-depth client service role to insure that all tax related inquiries are addressed on a timely basis.\n• Review and improve controls that impact the firm’s ability to comply with documentation

  withholding and information reporting regulations\n• Perform documentation

  withholding and reporting testing and evaluation of Tax Operations processes and firm systems\n• Development and maintenance of operational procedures relating to client tax reporting\n• Development and maintenance of key metrics that provide senior Operations with a view of compliance and areas of focus for continuing improvement\n• Assist with special projects in both domestic and foreign tax reporting remediation\n• Own elements of tax remediation matrices for reporting and remediation

  specifically the upgrading and implementation of disregarded entities database

  foreign account documentation and Morgan Stanley TIN compliance\n• Copy editor for special projects and updated compliance documentation

  Tax Operations Analyst

  Morgan Stanley