Rachel Heidecker
- Courses1
- Reviews1
- School: University of Saskatchewan
- Campus:
- Department: Business
- Email address: Join to see
- Phone: Join to see
-
Location:
Saskatoon, SK - Dates at University of Saskatchewan: April 2015 - April 2015
- Office Hours: Join to see
Biography
University of Saskatchewan - Business
Helping you see things clearly, figure out where your business needs to be, determine how to get there & make it happen.
Management Consulting
Rachel
Heidecker
Saskatchewan, Canada
Specialties: Strategy, Innovation, ICT, Technology, Strategic Planning, Project Management, Business Analysis, Performance Measurement
Experience
University of Saskatchewan
Director, ConnectionPoint Support
The ConnectionPoint support team monitors the quality and efficiency of ConnectionPoint services. One of the key roles is to obtain feedback from leaders, faculty, staff and students, and identify operational improvement opportunities to ensure efficient and streamlined services and processes are in place. Support staff also provide process support to other ConnectionPoint staff. The goal is to constantly evolve and improve for overall faculty, staff and student satisfaction at the University of Saskatchewan
Support provided:
- Service relations and quality monitoring
- Continuous improvement and process redesign
- Metrics and reporting
- Business systems operationsUniversity of Saskatchewan
Manager, Web and Collaboration Systems
Responsible for the evolution of web and collaboration systems at the University of Saskatchewan to improve the online experience for users. The Web and Collaboration Systems portfolio consists of three key service pillars:
- Web Content Management: Public information access for external audiences
- PAWS Portal: Access and discovery of personalized content for internal audiences
- SharePoint Collaboration: Intranet and extranet collaboration and content deliverySaskTel
Member of the Board of Directors
SaskTel is Saskatchewan's leading Information and Communications Technology (ICT) provider, with over $1.2 billion in annual revenue and approximately 1.4 million customer connections including over 614,000 wireless accesses, 404,000 wireline network accesses, 266,000 Internet accesses and 107,000 maxTV™ subscribers.
SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 4,000 full-time equivalent employees (FTEs).Saskatchewan Arts Board
Vice Chair Board Of Directors
Rachel worked at Saskatchewan Arts Board as a Vice Chair Board Of Directors
Rachel Heidecker Consulting
Owner/Consultant
Linking strategy, information technology and innovation to help businesses transform in response to the rapid pace of technological change. Consulting services include:
- Developing information technology & innovation strategies
- Improving organizational performance through innovation
- Organizational development & creating a culture of innovation
- Technology forecasting & understanding the implications of emerging trendsEdwards School of Business, University of Saskatchewan
Sessional Lecturer, Department of Management & Marketing
Specializing in management and strategy, I teach Comm 101 (Decision Making I), Comm 401 (Business Policy) and BAC 38 (Business Strategy) at the Edwards School of Business.
Comm 101 is an introduction to business and decision-making for first year students. The class covers a breadth of topics and I enjoy helping students connect the dots to gain an overall understanding of how business works.
Comm 401 is an integrative course that focuses on the functions of senior management. Deals with the concept of organizational strategy and how it is formulated, developed and implemented in real-life situations.
BAC 38 is the capstone course in the Business Administration Certificate program at Edwards. This course provides advanced students with the opportunity to design and execute a business strategy in a competitive environment over the course of 8 years using a business simulation program.
Education
University of Saskatchewan
MBA
Strategic Management
University of Saskatchewan
Bachelor of Science (B.Sc.)
University of Saskatchewan
Director, ConnectionPoint Support
The ConnectionPoint support team monitors the quality and efficiency of ConnectionPoint services. One of the key roles is to obtain feedback from leaders, faculty, staff and students, and identify operational improvement opportunities to ensure efficient and streamlined services and processes are in place. Support staff also provide process support to other ConnectionPoint staff. The goal is to constantly evolve and improve for overall faculty, staff and student satisfaction at the University of Saskatchewan Support provided: - Service relations and quality monitoring - Continuous improvement and process redesign - Metrics and reporting - Business systems operationsUniversity of Saskatchewan
Manager, Web and Collaboration Systems
Responsible for the evolution of web and collaboration systems at the University of Saskatchewan to improve the online experience for users. The Web and Collaboration Systems portfolio consists of three key service pillars: - Web Content Management: Public information access for external audiences - PAWS Portal: Access and discovery of personalized content for internal audiences - SharePoint Collaboration: Intranet and extranet collaboration and content deliveryUniversity of Calgary
Post-Graduate Diploma
Object Oriented Software Technology
Publications
Fostering ICT Innovation in an Innovative Way
Canheit 2012
Simone Knapp, University of Saskatchewan Rachel Heidecker, University of Saskatchewan Stephanie Frost, University of Saskatchewan Innovation is critical to a successful university and Information and Communications Technology (ICT) innovation is a critical component. However, ICT innovation can be expensive and it can arise from anywhere. Fostering innovation, therefore, requires support that is accessible to IT units across campus. In 2011, the U of S CIO established a fund to foster ICT innovation by supporting local projects in a coordinated way and by building productive partnerships. Members of the campus community were invited to submit requests for project funding in two areas—mobile services or e-learning. Participants will learn how the fund was developed and the processes that were put in place to administer the program,. Two of the projects that received funding will be profiled: Public Class Pages (Open CourseWare) allows instructors to share class documents with anyone, anywhere. We will demonstrate how our learning management system (LMS) and University course catalogue work together to provide this service. Library Mobile Services required a rethinking of the way that library services are delivered online. Based on lessons learned from past projects, the new Library mobile website features task-focused services such as interactive group study room booking and integrated vendor apps specifically designed for use on a mobile device. We will conclude with observations on our successes and what we would do differently.
