Resume

• 2011

  Bachelor of Business Administration (B.B.A.)

  Computer Information Systems

  Texas State University

• Visual Basic

  Unix

  Project Management

  Computer Systems Analysis

  Google Suite

  Visual Paradigm

  Microsoft SQL Server

  Microsoft Excel

  Computer Information Systems

  Google Sheets

  Troubleshooting

  Microsoft Office

  COBOL

  SQL

  Customer Service

  Manning

  Kevin

  Manning

  Verizon Connect

  Texas Silicon Valley

  SMCISD

  Q2ebanking

  Accenture

  Austin

  Texas

  Technical Support Engineer

  Verizon Connect

  Austin

  Texas

  Application Support Analyst

  Q2ebanking

  •\tAnalyzed data and related information to generate appropriate application development for clients. \n•\tCritical skills employed: organization

  communication

  entrepreneurship

  technology skills. \n

  Texas Silicon Valley

  Accenture

  San Antonio

  Texas Area

  •\tProvides support to client critical production applications in many different portfolios.\n•\tInterprets system errors at a basic level

  assesses risk of events

  and escalates appropriately to protect client services. \n•\tDocuments the resolutions of recurring errors.\n•\tNavigates UNIX and TOAD in various servers to alter critical client production files.\n•\tGathers required resources for WebEx Meetings during 24/7 tech support when errors arise.\n

  Infra Tech Support Associate

  San Marcos

  •\tWas responsible for teaching and leading grades k-12 through daily routines.\n

  Substitute Teacher

  SMCISD

  English