Paul P. Maglio
- Courses2
- Reviews2
- School: University of California Merced
- Campus:
- Department: Management
- Email address: Join to see
- Phone: Join to see
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Location:
5200 Lake Rd
Merced, CA - 95340 - Dates at University of California Merced: April 2015 - December 2016
- Office Hours: Join to see
Biography
Paul Philip Maglio is a/an Professor in the University Of California department at University Of California
University of California Merced - Management
Resume
2015
UC Merced
2012
UC Merced
UC Merced
1995
IBM Research
IBM Research
1989
PhD
Cognitive Science
1988
MIT AI Lab
MIT AI Lab
Manager
Service Systems Research
IBM Research
1986
The MITRE Corporation
The MITRE Corporation
1982
Bachelor of Science (BS)
Computer Science
Massachusetts Institute of Technology
Computer Science
Java
Human Computer Interaction
Research
Software Development
Data Analysis
Natural Language Processing
User-centered Design
Programming
Artificial Intelligence
Statistics
Machine Learning
Taming Information Technology: Lessons from Studies of System Administrators
This book is an ethnography of system administrators
drawing its conclusions from observations of real-life episodes
and it is the first ethnography of computer system administrators. Beyond merely telling the stories of system administrators
it draws implications from present practice for future work
arguing for specific ways in which these IT workers can be better supported and managed. It highlights the need for human judgment and creativity in information technology management. Simply put
people are indispensable in monitoring
evaluating
understanding
and controlling complex systems.
Taming Information Technology: Lessons from Studies of System Administrators
Maglio
