Resume

• 2016

  Masters of Science in Information Technology and Management

  Florida Atlantic University

• 2014

  Management Information Systems

  Business Analytics

  Florida Atlantic University

  Management Information Systems and Technology

  Web-Based Business Development

  Database Management Systems

  Introduction to Computer Systems and Software Development

  Information Security Management

  Business Data Communications

  Information Technology Sourcing Management

  Advance Business Analytics

  Advance Systems Analysis and Design

  Graduate Business Communications Applications

• 2011

  Associate's degree

  Palm Beach State College

• Very influential to young kids growing up and needing advice on the perspectives of life. Explain good from wrong and choices they can make. In addition

  I have helped the Church in so many ways that has brought great experience to me in how to work with a diversity of people as a team to accomplish goals.

  Bethel Assembly of God

  Adobe

  Public Speaking

  Microsoft Excel

  Mac OS

  Network Security

  Oracle

  PowerPoint

  Strategic Planning

  Microsoft Office

  Webroot

  Microsoft SQL Server

  Microsoft Word

  JavaScript

  Customer Service

  Leadership

  Cisco Technologies

  Research

  Management

  Project Management

  Sales

  Sales Process

  Created process for new employees

  on how to create a sales opportunity through BoldChat Software.

  ITOM Facebook

  Worked with the Chair & Director of FAU's Information Technology & Operations Management department in creating the department's first social media platform via Facebook. Through analytics

  we have developed the Facebook page to make students aware of our department and academically what it can offer the students of Florida Atlantic University.

  Boodram

  Nicklous

  Boodram

  FlexShopper

  SBA Communications

  24 Hour Fitness

  Florida Atlantic University

  Boca Raton

  •\tProvide enterprise wide support for one or more ERP applications: Dynamics GP

  CRM

  Perceptive

  SharePoint

  Worldox

  and/or all custom applications developed in-house\n•\tProject Management\n•\tHelp set up computer components (Monitors

  Keyboards

  Mouse

  Printer) & connect to desktop/network\n•\tProvide timely technical support to users of applications. Advise support and provide guidance in the use of ERP applications.\n•\tSupport new software enhancements

  system processes and/or 3rd party products following implementation\n•\tProvide excellent customer service through end user support for SOX compliance\n•\tPerform unit testing as well as coordinate and ensure all formal end-user User Acceptance Testing (UAT) is completed on time\n•\tAccountable for enforcement of IT department standards

  including but not limited to

  proper documentation and approval processes\n•\tDocument reported incidents and resolutions in department's incident tracking system

  including tracking follow up incidents as needed\n•\tDeploying and executing scripts in Microsoft SQL Server Management Studio\n•\tLaunching and troubleshooting Citrix Receiver applications\n

  Enterprise Resources Planning Specialist

  SBA Communications

  •\tCustomer service\n•\tMerchant support\n•\tCreate sales opportunities \n•\tGenerating reports for team\n•\tOrder management & fulfillment \n•\tTraining employees\n

  FlexShopper

  Florida Atlantic University

  Boca Raton

  •\tDirectly assisting FAU's Chief Technology Officer with lab courses\n•\tTeach Microsoft Word

  Excel

  Powerpoint\n•\tManaging about 80 students total per lab\n•\tAdminister lessons

  exams & projects\n•\tProviding guidance and additional help with assignments\n

  Graduate Teaching Assistant

  •\tManaging and training employees\n•\tPhone calls daily\n•\tCustomer Service\n•\tPerforming TO to close deals\n•\tMeeting sales goals\n•\tCreating appointments\n•\tPOS System\n•\tMarketing - promoting brand outside of base to create leads and qualify leads to help generate sales\n

  24 Hour Fitness

  Florida Atlantic University

  Boca Raton

  •\tDirectly assisting FAU's Chair of Information Technology and Operations Management Department\n•\tProviding students with information in regards to IT and Operations Management path/department\n•\tCreating excel spreadsheets for multiple projects assigned by Director\n•\tAnswering phones \n•\tGrading exams\n•\tMaking copies\n•\tOrganizing files\n•\tCreating schedules\n•\tProviding all office assistance with additional faculty & staff\n\n

  Administrative Assistant

  Member

  National Society of Leadership and Success

  Member

  Management Information Systems Association

  English

  Spanish

  Academic Achievement Award

  Awarded the Academic Achievement Award due to having outstanding grades by the end of the semester.

  Santaluces Community High School

  Volunteer Award

  300 Volunteer Hours Achieved my Senior year of High School

  Santaluces Community High School

  Deans List

  Made the Dean's List for Academic Achievement (above 3.5 GPA that semester)

  Palm Beach State College