Resume

• CRM

  Management Consulting

  Siebel

  Process Improvement

  Cloud Computing

  Professional Services

  PeopleSoft CRM

  Call Center

  Certified Project Manager

  Technology Implementation

  MRM

  Aprimo

  Marketing Operations

  Business Development

  Account Management

  Resource Management

  Marketing Automation

  Salesforce.com

  SaaS

  Project Implementation

  Dunton

  Mike

  Salesforce

  Apex IT

  BearingPoint (formerly KPMG Consulting)

  MarketSphere Consulting

  Arthur Andersen - Business Consulting

  Leader of the Customer Solutions (CRM) and Enterprise Marketing Solutions implementation teams focused on helping clients achieve their marketing

  customer service

  and sales objectives through the effective use of technology

  processes

  and people. Responsibilities included leading the sale and delivery of both small and large-scale process and technology evaluations and implementations with a focus on client delivery

  project management

  resource / capacity management

  forecasting

  and on-going account management and business development.\n\nSubject matter expert and leader of Customer Relationship Management (CRM) initiatives across contact centers

  sales operations

  field service

  and marketing. Significant experience with most contact center / CRM technologies and processes.\n\nDeep experience implementing MRM across marketing operations

  production management

  planning

  and Digital Asset Management (DAM).

  MarketSphere Consulting

  Manager

  Program Manager and Business Architect focused on designing and implementing CRM solutions.

  BearingPoint (formerly KPMG Consulting)

  Account / Delivery Manager

  Program Manager focused on implementing PeopleSoft / Oracle CRM solutions for clients across their sales (SFA)

  customer support

  and marketing functions.

  Apex IT

  Salesforce

  Kansas City

  Missouri Area

  Working with Salesforce’s largest customers to match ideas

  innovations and capabilities with our customer’s business goals

  driving greater business value and ensuring that the customer’s Salesforce investment is being optimally leveraged and adopted.

  Customer Success Director

  Project Manager and Business Architect for CRM technology implementations

  process design projects

  and strategy engagements.

  Arthur Andersen - Business Consulting

  Texas A&M University

  BBA

  MIS

  Project Management Institute

  Project Management Professional (PMP)

  Salesforce

  Salesforce - Sales Cloud

  Salesforce - Advanced Administration

  Salesforce - Developer

  Salesforce - Marketing Cloud Email Specialist

  Salesforce - Administration

  Salesforce - Service Cloud

  Salesforce - Platform App Builder