Resume

• 2011

  18 graduate credits in literature

  history

  and philosophy

  Humanities/Humanistic Studies

  American Public University

• 2005

  * Responsible for development

  start-up

  and oversight of new integrated care product/program – including development of clinical and administrative workflows

  program documentation

  pricing

  and sales presentation content.\n* Responsible for development of the organization’s stand-alone predictive modeling capabilities.\n* Responsible for establishing the research and outcomes agenda for all commercial (i.e.

  employer and health plan) and public sector business.\n* Extensive sales presentation responsibilities – current and prospective clients.\n* Completed research study and co-authored two peer-reviewed journal articles in concert with Harvard Medical School faculty.\nAccomplishments\n* Executive business owner of major new product suite – developed over a one-year period (Mind-Body Health Solutions product suite). \n* Oversaw development of key training materials

  operational procedures

  trained various departments (Sales

  Operations

  Account Management). \n* Expert in areas of integrated physical/behavioral health care and health care outcomes/research.\n* Co-presented at National Managed Health Care Conference (NMHCC)

  Washington

  D.C.

  2006. \n* Appointed by company as an Advisory Board member for the Institute for Value-Based Benefits (IVB)

  a consortium of national pharmaceutical companies. Served on IVB’s Research Advisory Committee.

  ValueOptions

  Vice President

  Administrative Product Development

  * Key member of the National Product Development Team (PDT) for conceptual and technical design of new Public Sector and Commercial health and wellness (H&W) products

  with primary focus on clinical and administrative aspects of new product development (e.g.

  information systems

  human resources

  clinical operations

  reporting and analysis

  pricing

  marketing).\n* Coordinate with other members of the PDT in the development of specific program design – i.e.

  creates integrated process workflows

  guidelines

  and working protocols. Assist in creating key infrastructure and determining required resources. Integrate decision-making tools with clinical and health and wellness capabilities.\n* Assist in “build/buy” decisions. Perform due diligence of software

  program content

  and/or data mining and reporting capabilities – external to the organization – that might be usefully integrated with new H&W products. Coordinate with staff responsible for other key programs – e.g.

  web-enabled solutions

  lifestyle coaching

  etc. – relative to integration of such internal programs into the organization’s H&W products and sub-products.\n* Serve as a consultative resource for implementation team during new program implementations

  assisting staff relative to administrative and operational concerns affecting the program (pricing

  required resources

  client concerns

  training requirements

  etc). Develop training materials

  train clinical staff of new H&W programs.\n* Oversee organization’s predictive modeling capabilities – including vendor contracting process

  software application deployment and development

  operations

  algorithmic and business rules development

  analyses

  and use of predictive model in active H&W programs.\n* Responsible as subject matter expert for marketing

  proposals

  and sales materials relating to organization’s H&W programs.

  ValueOptions

• 2003

  * Organized and synchronized all divisional strategic planning

  customer service

  and clinical operations

  human resources

  claims processing

  information technology

  data management and analysis

  and network strategies. \n* Centralized all divisional reporting and front-line customer service functions.\n* Restructured and managed national provider relations and contracting functions (~70

  000 providers).\n* Responsible for all new health plan business implementations and de-implementations.\n* Served as interim Service Center Vice President post-turnover

  assuming all clinical

  operations

  and financial responsibilities for local call centers.

  ValueOptions

  Trident University International

  Cypress

  CA

  Responsible for oversight of the work of sixteen (16) part-time/ adjunct faculty members. Complete interim (informal) and annual (formal) performance evaluations. Hire and train adjunct faculty. Set up courses each session. Develop standardized letters purposed to guide the teaching work of adjunct faculty. Assist in assignment of courses to adjunct faculty

  set up on-line classrooms/ sections

  monitor faculty teaching activity. Finalize end-of-session grading for all courses/ sections. Handle student complaints and grade appeals. Teach and maintain courses in the General M.B.A. program

  to include Business Ethics

  Strategic Management (M.B.A. capstone)

  Logistics

  Criminal Justice

  Operations Management

  Operations Management

  and Business Analytics and Decision Making. Programmed new on-line simulation and developed assignments for former MBA capstone course. Developed and taught coursework in the M.S. in Leadership program (leadership capstone and \"Leadership and Strategy\" courses). Taught Data Analytics (Ph.D. program). Serve as a point-of-contact for doctoral students requiring assistance in the use of Structural Equation Modeling (SEM) within their dissertations. \n\nService: \n\n* Curriculum Committee (April

  2016 - Present);\n* Chaired university's Academic Policy Committee (APC); and\n* Secretary of Strategy Workgroup.\n\n

  Faculty Lead

  General MBA

  College of Business Administration

• 2002

  * Accountable for financial and operational oversight of multiple Service Centers (both public sector and commercial)

  including Pennsylvania

  Massachusetts

  North Carolina

  Virginia

  Florida

  Missouri

  Michigan

  New Mexico

  and California. \n* Served as interim CFO in local turnover situations.\n* Resolved several state audits and assumed lead role in securing a retroactive rate increase of $8M for full-risk business.\n* Developed forecasting models used on a national basis.\n* Worked extensively with State Departments of Insurances relating to financial concerns (e.g.

  statutory financial requirements

  annual filings

  etc).

  ValueOptions

  Trident University International

  Cypress

  CA

  * Presently teach graduate-level coursework (Ph.D. and MBA programs). Teach doctoral course in data analysis

  and Master's level courses in Business Ethics and Strategic Management. \n* Presently develop

  revise

  and maintain MBA coursework in Business Ethics

  Strategic Management

  MBA Capstone

  Human Resources Management

  Project Management

  and other.\n* Have previously taught undergraduate- and graduate-level coursework in Organizational Behavior

  Economics

  Accounting

  Finance

  Human Resource Management

  Customer Service Management

  and Sociology. \n* Actively serve as dissertation committee chair and committee member for several Ph.D. students. \n* Serve on university committees governing oral and written comprehensive exams (Ph.D. qualifying examinations). \n* Central research interests include use of Structural Equation Modeling (SEM) in organizational behavior and management research

  Organization Learning

  Organization Identity

  Organizational Culture

  and Organizational Identification.

  Professor of Business Administration

  Cypress

  CA

  Professor of Business Administration

  Trident University International

• 2001

  Ph.D.

  Published Dissertation (indexed searchable):\n\n“The relationship between organizational learning

  culture

  image

  identity and identification: An empirical study” \n\nProquest Link:\nhttp://proquest.umi.com/pqdweb?index=0&did=845710451&SrchMode=1&sid=1&Fmt=2&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1278350887&clientId=29440&cfc=1

  Business Administration

  Trident University International

• 2000

  ValueOptions

  Trident University International

  * Key member of three-person executive team responsible for creating and implementing a new divisional structure dedicated exclusively to commercial health plan business (~700 employees

  $170M revenue). \n* Responsible for all financial

  information technology

  audit

  and reporting functions

  inclusive of oversight of Service Center and Divisional revenue

  expense

  and capital budgets

  expense variance analysis

  claims lag analysis

  IBNR estimates

  and underwriting.\n* Significant responsibility for financial turnaround of two large health plan contracts ($80M in revenue combined).\n* Performed extensive due diligence of potential business acquisitions

  developed pro forma statements for potential investors.

  ValueOptions

  Trident University International

  Cypress

  CA

  Proud member of the Trident University International College of Business team (and 2004 alumnus of the university's Ph.D. program)! Responsible for oversight of 42+ part-time/adjunct faculty and 23 undergraduate and graduate management and leadership courses in the university's College of Business. \n\nProvide administrative and content-related support to teaching faculty

  complete performance evaluation (full-time and part-time/ adjunct faculty); handle student complaints and concerns. Develop management and leadership courses (undergraduate and graduate programs). Serve as Secretary of the university's Curriculum Committee.\n\nInasmuch as it is my professional endeavor

  it is also my personal goal to ensure that graduate and undergraduate students alike will enjoy the highest quality education than can be had at any other online university anywhere in the world. Moreover

  I am to ensure that students' learning experience will not only be enjoyable

  but that the learning process will also be a exceptionally rewarding one. \n\nWinner of the Board of Trustees' Quarterly Faculty Award

  FY 2017.

  Department Chair -- Management and Leadership

• 1996

  * Planned

  developed

  implemented

  and monitored public mental health (MH) and mental retardation (MR) programs having a gross annual budget exceeding $50 million. \n* Coordinated clinical MH and MR program operations with those of the Fiscal Department

  and ensured optimal program quality

  cost effectiveness

  and compliance with applicable laws and regulations. \n* Supervised staff formulation of annual plans

  budgeting and programming processes

  and contractual negotiations.\n* Led an 8-member multi-county subcommittee responsible for performing due diligence of administrative

  legal

  and financial activities of prospective behavioral health MCO partner.\n* Started up multiple programs

  inclusive of Family-Based MH Services

  Child and Adolescent Residential Treatment

  Behavioral Health Rehabilitation Services

  Telephonic and Residential Crisis Services

  and Intensive Case Management.\n* Member of Pharmacy and Therapeutics Review Committee (PTRC).

  Westmoreland County Mental Health/Mental Retardation Program

  Trident University International

  Cypress

  CA

  Teach capstone Strategic Management and Leadership coursework at the undergraduate and graduate levels. in the university's College of Business. As a Strategic Planning and Strategic Management expert

  develop and teach several Strategic Management capstone courses: M.S. in Leadership (MSL Integrative Project); M.B.A. (Strategic Management); B.S.B.A. (Strategic Management)

  and LED560 (Strategy and Leadership). Also teach coursework in the university's College of Health Sciences. \n\nDevelop graduate and undergraduate management and leadership coursework (e.g.

  capstone courses for the B.S.B.A.

  M.B.A.

  and M.S.L. programs

  Strategy and Leadership

  Organization Change and Transformation

  Strategic Leadership

  among others). \n\nPresently serve as Secretary of the university's Curriculum Committee. Chair Ph.D. doctoral program dissertation committees; also participate as sitting member on other Ph.D. dissertation committees. Perform Annual Program Review (APR) and Five-Year External Program Review assessments.

  Professor

  Department of Management and Leadership

• 1994

  Westmoreland County Mental Health/Mental Retardation Program

  Responsibilities included oversight of ~$75M annual budget. Oversaw finance

  accounting

  and reporting (IT) functions

  as well as annual budget. Allocated (via contract) base and categorical funding to community services provider agencies. Ensured that provides complied with State (DPW) regulations. Performed financial audits of provider agencies.

  Westmoreland County Mental Health/Mental Retardation Program

• 1992

  Thomas Edison State University

  Bachelor of Science (B.S.)

  BSBA -- with a major in Accounting. Most credits in BSBA were transferred in from prior attendance at the Indiana University of Pennsylvania and LSU. After graduation

  I completed a State finance/accounting examination in pursuit of a State accounting or auditing position. My score was the highest in all 10 counties to which I applied but one. I raise this here not to brag

  but to underscore the importance of online education. Many individuals demeaned my education

  as some of my accounting courses were completed through distance education ( used this term because the internet had not yet been \"born\"). Yet

  I have been successful throughout my career

  as a CFO in government and in the private sector. If you happen to be in the minority of persons who still believe that online learning is less valuable than that of traditional universities

  make no mistake: You ARE in the minority! And you should reconsider...

  Business Admininistration

  Accountiing

  M.A.

  Masters of Arts in Organization Management (MAOM). I was the first resident of Pennsylvania to graduate from the MAOM program. My Masters thesis used a quasi-experimental pre- and post research design; in which I explored whether a training program that I developed (specifically for the research study) to assist participants in their understanding of strategic planning in general and strategic planning in Pennsylvania's public MH/MR systems specifically was effective. My thesis was entitled: \"A Research Study to Determine the Effect of a Training Program on Employees' Data Systems Knowledge and Employees' Understanding of How Data Systems Relate to the Strategic Planning Process.\" Fortunately

  my statistical testing showed that the training program was effective (scores pre-training to post-training were statistically significant.

  Organizational Management

• Entrepreneurship

  Healthcare

  Teaching

  Strategic Planning

  Process Improvement

  Leadership

  Program Development

  Training

  Leadership Development

  Higher Education

  Management Consulting

  Program Management

  Health Policy

  Customer Service

  Strategy

  Team Building

  Public Speaking

  Staff Development

  Organizational Development

  Business Strategy

  The interdependence of behavioral and somatic health: Implications for conceptualizing health and measuring treatment outcomes

  Howard J. Shaffer

  Ph.D.

  C.A.S

  Allyson J. Peller

  M.P.H.

  Debi A. LaPlante

  PhD

  John H. Straus

  MD

  Donald Christensen

  PhD

  MBA

  Cheryl Browne

  PhD

  Richard A. LaBrie

  EdD

  International Journal of Integrated Care

  Purpose: The interdependence of behavioral and somatic aspects of various health conditions warrants greater emphasis on an integrated care approach.\r\nTheory: We propose that integrated approaches to health and wellness require comprehensive and empirically-valid outcome measures to assess quality of care.\r\nMethod: We discuss the transition from independent to integrated treatment approaches and provide examples of new systems for integrated assessment of treatment outcome.\r\nResults: Evidence suggests that support for an independent treatment approach is waning and momentum is building towards more integrated care. In addition

  research evidence suggests integrated care improves health outcomes

  and both physicians and patients have favorable impressions of integrated care. \r\nConclusions: As treatment goals in the integrated perspective expand to take into account the intimate relationships among mental illness

  overall health

  and quality of life

  clinicians need to develop outcome measures that are similarly comprehensive.

  The interdependence of behavioral and somatic health: Implications for conceptualizing health and measuring treatment outcomes

  Howard J. Shaffer

  Ph.D.

  C.A.S

  Allyson J. Peller

  M.P.H.

  Debi A. LaPlante

  PhD

  John H. Straus

  MD

  Donald Christensen

  PhD

  MBA

  Cheryl Browne

  Ph.D.

  Richard A. LaBrie

  EdD

  Psychiatric Services

  Consumer-directed care

  a payment system designed to make patients aware of the costs of care

  requires treatment seekers to be active participants in their health care. Core components of consumer-directed care

  such as higher deductibles and increased decision-making responsibilities

  might preclude its easy translation from medical to behavioral health care. Aspects of behavioral disorders will force providers

  insurers

  and patients to compensate for unique barriers to increasing self-care

  such as stigma

  neuropsychological complications

  and poor self-efficacy. This column describes important components of consumer-directed care and the unique barriers that behavioral health care creates for those components. Possible best practices are suggested for surmounting those barriers.

  Best Practices: Implementation of a Consumer-Directed Approach in Behavioral Health Care: Problems and Prospects

  Michael S.

  Garmon Ph.D.