Experience

• Alamo Area Council of Governments

  Law Enforcement Academy Manager/Training Specialist

  Coordinated with the Criminal Justice Division budget analyst for purchase of equipment and monitored expenses through budget reconciliation and adjustment. Facilitated the administration and conduct of the Basic Peace Officer Course (BPOC) regarding class scheduling, reality-based training, physical training, and guard mount/uniform inspections. Coordinated the quarterly Regional Law Enforcement Academy Advisory Committee meetings. Facilitated and actively participated in the monthly Alamo Area Police Chiefs Association Meetings to discuss regional security measures and create stronger relationships between local, state, and federal law enforcement agencies. Recommended additional training and faculty development courses for adjunct instructors and staff to enhance their subject-matter expertise and maintain their proficiency. Compiled and maintained training data for state agencies to include the Texas Veterans Commission and the Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE).
  
  Select Accomplishments:
  • Developed and improved instructor and curriculum evaluation methods to augment effective instruction and assess core competencies.
  • Conducted on-site performance evaluations of adjunct instructors, both in the classroom and in the field, to monitor training efficiency.
  • Created, enhanced, and managed the BPOC curriculum to include research paper writing, physical training, and reality-based training, exceeding state standards.
  • Increased the frequency of BPOC classes from two to four per year to meet the demands of a growing population in the region.
  • Oversaw the first-ever and the one and only training consortium between the academy and the government of American Samoa and sent two academy instructors to train their law enforcement personnel by using a condensed version of the BPOC curriculum.
  

• U.S. Marine Corps

  Adjutant Chief, 7th Communications Battalion

  Provided administrative support and force protection expertise to a 750-Marine/Sailor battalion.
  • Supervised the routing and preparation of all incoming and outgoing correspondence.
  • Reviewed, supervised, and tracked the daily administrative requests of all battalion personnel.
  • Supervised the processing of inbound and outbound battalion personnel, sometimes through liaison with other military services.
  • Prepared and processed all battalion personnel travel orders to and from deployment sites such as Thailand, South Korea, Australia, and the Philippines.
  • Processed all travel claims of battalion personnel on temporary duty orders.
  • Developed, organized, and conducted pre-deployment briefings to Marines and Sailors and their families on terrorism countermeasures and security.
  • Provided personnel-administrative support while the battalion was deployed in support of Operation Unified Assistance (tsunami disaster in Southeast Asia in December 2004).
  • Screened personnel records of selected battalion personnel for potential of granting security clearances and access to classified materials.
  • Collateral duties include Government Travel Credit Card Coordinator, Assistant Postal Supervisor, Assistant Voting Coordinator, Assistant Family Advocacy Coordinator, Assistant Legal Supervisor, and Assistant Family Readiness Program Coordinator.
  

• United Services Automobile Association (USAA)

  Claims Representative (Property and Casualty)

  Created auto and property loss reports, stated/verified insurance coverage, and initiated the most effective method of damage assessment. Explained the claims process and responded to member/customer concerns. Documented property and casualty losses and assigned them to the appropriate diary. For complex losses, escalated the loss reports to the appropriate areas for processing. Contributed to enterprise business goals through referrals and relationship building.
  
  Select Accomplishments:
  • Created training materials via computer software applications and prepared orientation briefings for new team members.
  • Received the Claims Director’s Star award in January 2015 for excellence in call quality, referrals, and productivity for the entire Immediate Response Unit (IRU).
  

• Northwest Vista College

  Adjunct Instructor of Government/Political Science

  Maintain annually updated course syllabi and provide each student with a written statement of course requirements every semester including textbooks, course content, competencies and evaluation, and prepare course materials. Use appropriate teaching methodologies including lectures, leading discussions, and group collaborations to meet the requirements of the course. Retain records of student attendance and grades according to college and state policies. Provide students with academic and career advisement and assistance in transferability. Constantly integrating concrete, real-life situations into learning experiences to encourage critical thinking, interdisciplinary skills, teamwork, and social responsibility. Sustain professional skills and subject matter expertise through attendance in in-service training and professional development courses, research in the political science discipline, and through involvement in professional organizations.
  
  Select Accomplishments:
  • Continuously implement unique and distinctive assessment methods in order to improve students’ writing and oral communication skills as well as keeping students engaged and motivated through the use of research papers, group presentations, role-playing exercises, and case studies.
  • Supportive of college initiatives by having students participate in voter registration drives, guest lecturer series, and field trips to the state capitol.
  • Hand-picked by the tenured faculty to teach full-time (temporary) during the spring and fall 2015 semesters due to instructor shortage.
  • Co-Advisor for the Northwest Vista College Filipino Students Association (NVC FSA) during the fall 2015 semester and mentored students in fund-raising activities and community service.
  

• University of Phoenix

  Adjunct Instrucor of Political Science

  Contribute and develop professional expertise to challenge students and instruct a curriculum which is centrally developed with specific learning objectives.
  
  Provide timely and detailed feedback on a weekly basis and offer student support via classroom, phone, and email.
  
  Utilize classroom learning system technology (provided by university), the Internet, and Microsoft Office software.
  
  Attend general faculty meetings and content area meetings via online or on-site.