Resume

• 2010

  Keiser University

  Emory University

  University of North Georgia

  ITT Technical Institute

  Bonnier Publications

  DBM

  Dahlonega

  GA

  Part-time faculty for the Computer Science and Information Systems department in the Mike Cottrell College of Business.

  Adjunct Instructor

  University of North Georgia

  Managed web development team that maintained 63 publication related websites for seven business units in a dynamic matrix organization. Defined support procedures for website incident and problem management.

  Bonnier Publications

  Consultant

  Managed desktop support staff that delivered service to Fortune 1000 customer in a fast-paced

  high demand software development environment; maintained service levels for client’s southeast locations in accordance with national contract.

  Broadwing Communications

  IT Instructor for Associate of Science in Information Technology degree program.

  Keiser University

  Adjunct Instructor

  Project Management instructor for Bachelor of Science in Information Technology degree program.

  ITT Technical Institute

  Emory University

  Project Manager

  Greater Atlanta Area

  Dahlonega

  GA

  Designed and delivered a 24 month program to implement a robust

  reliable

  and secure IT infrastructure for 7

  000 campus users. Led cross-functional teams through delivery of multiple process and technology improvement projects.

  Infrastructure Services Manager

  University of North Georgia

  Part-time faculty for the School of Science and Technology.

  Georgia Gwinnett College

• 2009

  Mike

  Geraghty

  Remington College

  Broadwing Communications

  University of North Georgia

  Georgia Gwinnett College

  Recruited and managed the Infrastructure Services team supporting 19 campuses and over 8

  000 students. Analyzed IT service trends to forecast technology and process strategies capable of enhancing operational effectiveness.

  Remington College

  DBM

  Maitland

  FL

  Regional IT Manager 1/06-12/07\nDeveloped

  executed and supported IT planning and operations for 72 offices in North America. Managed budget and policies for N.A. IT footprint including infrastructure

  data center

  and project management.\n\nGlobal Support Manager 10/03-12/-05\nManaged global service desk operations providing desktop and infrastructure support to 1

  500 remote end-users and web portal support to an average of 6

  000 clients per month. Provided network and server administration. Collaborated with global peers to strengthen partnership and synchronize flexible support procedures. Supervised 24X7 GNOC.

  Regional IT Manager / Global Support Mgr

• 2008

  Bachelor of Science

  IT

  Master of Science

  Phi Kappa Phi Honor Society

  Florida Institute of Technology

  Certified ScrumMaster

  Scrum Alliance

  AXELOS Global Best Practice

  ITIL Practitioner

  USGBC

  LEED Green Associate

  Project Management Institute

  PMP

• 2005

  English

  Master Certificate

  Project Management

  Villanova University

• PMP

  Incident Management

  Data Center

  Consulting

  Infrastructure

  Project Management

  Process Improvement

  Leadership

  ITIL

  IT Operations

  Program Management

  Business Process Improvement

  Technical Support

  Higher Education

  Service Desk

  Information Technology

  Vendor Management

  IT Service Management

  Change Management

  IT Management

  Geraghty