Resume

• 2011

  MA

  Cultural Engagement

  Trinity International University

• 2004

  MS

  Professional Writing and Technical Communcation

  Sigma Tau Delta

• 2003

  BS

  Professional Writing

• 1997

  BBA

  Business Management

• Creative Writing

  Research

  Microsoft Word

  PowerPoint

  Microsoft Excel

  Teaching

  Technical Writing

  Editing

  Public Speaking

  Marketing Communications

  Event Planning

  Corporate Communications

  Public Relations

  Publishing

  Microsoft Office

  Copy Editing

  Newsletters

  Blogging

  English

  Social Media

  Garrett

  Mechelle

  Reliant Energy

  Oaks Personnel Services

  Pritchard Capital Partners

  Trinity International University

  Bank One

  Hart Energy Publishing

  UPS

  Lone Star College System

  San Jacinto College

  Houston

  Texas

  Billing Analyst II (Jun 2001 to Sep 2001)\n•\tOperated on a project with IT department to help design

  test

  implement and analyze new use of SAP.\n•\tTested coding in Lodestar to ensure system made correct calculations and billed customers correctly.\n•\tConducted tests and monitored applications for system updates and changes as well as executed and documented root cause analysis of system and process errors.\n\nBilling Analyst I (April 2000 to Jun 2001)\n•\tUsed SAP to execute daily

  weekly

  and monthly billing of commercial accounts and some residential.\n•\tPerformed rate and billing adjustments as well as reconciliation and analysis for small business accounts.\n•\tPromptly resolved billing issues and supported account managers with problem resolutions.\n•\tDelivered transaction-processing services for invoicing gas and electric industrial

  commercial

  and residential accounts. \n•\tOffered expert knowledgeable assistance and resolutions for billing problems.\n•\tSuccessfully performed account analysis for billing exceptions and initiated follow-up action.\n•\tResearched and responded to formal billing related complaints as well as handled special assignments.

  Billing Analyst

  Reliant Energy

  Houston

  Texas

  •\tSet up database to use for employee benefits information via the intra- and internet for the Exxon Mobil merger.\n•\tSupervised data entry team.

  Data Analyst – Team Leader

  Oaks Personnel Services

  Houston

  Texas

  •\tEfficiently reviewed and edited all PCP communications including research reports

  marketing materials

  conference publications

  and compliance bulletins/newsletters.\n•\tPresented new ideas that gave a new look and effect to important client research materials.\n•\tCollaborated closely with outside web aggregates to publish PCP research in a timely fashion.\n•\tFormed and designed striking templates for PCP research documents and created company style guide.\n•\tAppraised and modified research reports for five financial analysts for distribution to the sales team and for publishing with web aggregates to attract investors.

  Corporate Editor

  Pritchard Capital Partners

  Houston

  Texas

  Loan Closer (April 1999 – July 1999)\n•\tRe-evaluated loan documents before customers signed at loan closing. Then arranged loan closing between the personal bankers and the customers.\n•\tWorked with mortgage companies

  credit bureaus

  insurance agents

  title companies

  and other creditors to ensure all necessary information and documents had been acquired.\n\nTele-lender/Underwriter (August 1998 – April 1999)\n•\tUnderwrote loan applications via telephone and fax.\n•\tEvaluated credit worthiness of customers for loan approval. \n\nSupport Specialist (May 1996 – July 1998)\n•\tServiced and maintained all consumer accounts in Bank One call center.\n•\tWas the liaison between call center representatives and personal bankers.

  Loan Closer

  Bank One

  Houston

  Texas

  •\tSkillfully taught freshman composition to diverse groups of college freshman.\n•\tMaintained a positive learning environment by expertly organizing classes and learning resources.\n•\tAssessed students to measure their progress in achieving course objectives and timely informed them.\n•\tPrepared and followed a course syllabus for each course following established institutional guidelines.

  Adjunct Professor

  English

  San Jacinto College

  Houston

  Texas

  •\tEdited

  wrote articles for E&P magazine and The Show Daily newsletters.

  Editorial Assistant (Internship)

  Hart Energy Publishing

  Deerfield

  Illinois

  •\tSuccessful in planning and developing a student success center that served all Trinity International University (TIU) students.\n•\tProvided the overall vision and direction for and coordinated comprehensive support services programming—advising

  mentoring

  testing

  and tutoring—that provided all TIU students with additional learning assistance outside of the classroom. \n•\tSupervised the Office of Accessibility Resources

  which contributed to the academic success of students with a diagnosed learning or physical disability.\n•\tSupervised the Career Development Office

  which provided professional development services and resources assist students and alumni with professional goals and career planning.\n•\tServed on a number of committees including the Scholastic Standing

  Admissions

  and Student Care. \n•\tSupervised and directed Thrive Center professional

  clerical

  and temporary staff. \n•\tSuccessful in the rebranding of the student success center.\n•\tCollaborated with various departments and teams across campus including Academics

  Student Life

  and Admissions.

  Director of Student Success Center (Thrive Center)

  Trinity International University

  Houston

  Texas

  •\tSkillfully taught freshman composition to diverse groups of college freshman.\n•\tMaintained a positive learning environment by expertly organizing classes and learning resources.\n•\tAssessed students to measure their progress in achieving course objectives and timely informed them.\n•\tPrepared and followed a course syllabus for each course following established institutional guidelines.

  Adjunct Professor

  English

  Lone Star College System

  Houston

  Texas

  District Employee Communcations Supervisor

  UPS