Experience

• Johnson County Community College

  Information Technology - Professor Adjunct

  Masood worked at Johnson County Community College as a Information Technology - Professor Adjunct

• Johnson County Community College

  Advisory Board Member

  Masood worked at Johnson County Community College as a Advisory Board Member

• Cisco

  Senior Systems Engineer

  Masood worked at Cisco as a Senior Systems Engineer

• Cisco

  Senior Technical Leader

  • Manage multiple projects and balance priorities across multiple technical teams and business groups
  • Perform analysis and diagnosis of customer most complex networking problem
  • Lead a team of 10+ senior engineers for design validation consulting of leading edge product network solution and cater to customer requirements
  • Understand customer’s business objective and priorities based on business driver.
  • Provide network troubleshooting on the Customer network for a complex and critical issue’s.
  • Reduced time spent on solution validation decreasing overall customer acceptance time and accelerated time to market (TTM) for newer technologies by 40-50%
  • Provide knowledge of customer’s network to assist in a critical issues or service requests.
  • Attends conference calls to assist in resolving the service request, Act as a focal point of most complex network problem resolution.
  • Providing a software recommendation for a known problem that has been discovered by TAC.
  • Create Critical problem resolution and provide them with root cause analysis documents
  • Provide methods and procedures to assist customers with management and deployment of Cisco software, delivered best practice knowledge and using custom AS tools I assisted the customer with implementing a software strategy that allows process and procedure to e established that address all the facts of software management within the customer network.
  • Provide leadership to less experienced and peer Network Consulting Engineers.
  • Leads and works on projects that are strategic, of high visibility.
  • Build a very strong cross functional relationship with Advanced Services, Account team and Business Unit.
  • Mentored newer members of the team on technical / functional direction, customer sentiment and internal collaboration

• Cisco

  Senior Advisor, Customer Experience

  • Trusted Advisory - Influential and Confidence Inspiring + builder of deep and enduring relationships with key executives who influence and make business decisions.
  • Technology Innovation and Leadership
  • Technical Outcome + Expert Focused - projects from concept through execution
  • Applied Understanding of Cisco Cross-Architectural + Horizontal Solutions - developing business cases and business proposal collateral used broadly across Services.
  • Solving Cisco’s Key Customer Problems using multiple technologies
  • Responsible for Engaging + Influencing multiple constituents across the Advanced Services Centers of Excellence/Practice Delivery organizations, with Services organizations outside of AS, and other Cisco Business Entities to develop Services-Wide Engagements
  • Deep and Strategic Customer Relationships - Interfacing with and influencing senior-level executives for Cisco’s top customer accounts.
  • Proven and effective leadership and collaboration skills, with the ability to work effectively with others
  through conflicting pressures and priorities while resolving complex issues.
  • Manage multiple projects and balance priorities across multiple technical teams and business groups.
  • Project scoping, define resource requirements and manage allocations, scope of work (SOW); work with project managers to control schedules, risks, cost and performance, reprioritizing resources along project milestones based on service level agreements (SLA)
  

• Pakistan International Airlines

  Aircraft Maintenance Engineer

  Masood worked at Pakistan International Airlines as a Aircraft Maintenance Engineer