Experience

• Liberty University

  Director of IT/AV

  • Oversaw IT projects worth $25K - $150K.
  • Represented the Law School’s philosophical and technical needs to the CIO and his direct reports, contributing to initial accreditation efforts worth $25M dollars.
  • Forecasted IT needs and managed a $10K operations budget.
  • Wrote a RFP for an enterprise emergency response system, which notifies 16K campus occupants of pending and immediate threats.

• Liberty University

  Business Analyst / Faculty Support Coordinator

  • Led a project to develop multi-dimensional interface to document lifecycle and statistical data of university courses, to maintain a target revenue stream of $38M.
  • Co-led a project team in the creation of a scalable enterprise solution. Initial rollout for 600 users; increasing efficiency by 50%, saving at least $40,000 annually.
  • Created and managed a software interface to process online course content changes, reducing technical staff time-on-task by 80%.
  • Identified problem and led the initiative to automate course scheduling and instructor assignment for department managers, increasing process efficiency by 75%. System is scalable to organizational level.
  • Developed advanced protocol to test new technologies before implementation, reducing software errors to less than 3% leading to quick adoption and high user satisfaction.
  • Analyze data using Argos and Excel to report on key success indicators of online courses, which generate $38M in annual revenue.

• Liberty University

  Instructor of Instructional Design

  Mark worked at Liberty University as a Instructor of Instructional Design

• Unit4

  Project Coordinator

  • Point of contact for the project team. Participate in project review meetings, assist Project Managers in monthly status reports preparation.
  • Take responsibility for reporting processes, with weekly and monthly cadence, using the management tools implemented in UNIT4: PSA Suite, MS Project, Excel, etc.
  • Develop and maintain dynamic project schedules, resource schedules, project forecasts, and project data.
  • Provide administrative support to project managers and teams.
  • Support the invoicing process and revenue recognition.
  • Prepare and edit correspondence, reports, and presentations related to the team, Board Members and customers.
  

• Benchmark Systems, an AntWorks company

  Software Development Project Manager

  • Increased software development productivity by 10% through improved tracking of developers’ tasks and time-on-task. Resulted in 10% increase in productivity and $45K annual reallocation to new software product development.
  • Re-defined Quality Assurance guidelines for software development. Enhanced the accuracy of detailing software requirements and performance assessment criteria, and identifying areas of improvement. Reduced new development software bugs by at least 10%.
  • Met quarterly with senior staff and product managers to plan product roadmaps, formulate client retention strategies, and support corporate strategic planning and identification of new business opportunities resulting in $10M annual revenue.
  • Managed software reseller support to strengthen the partnership with resellers, extend our market footprint in three different regions of the country, and increase revenue by at least 3% annually.