Experience

• George Mason University

  Adjunct Professor - Dept of Communication

  Instructing various college level classes of communication related coursework
  Develop course schedules, assignment plans, and syllabi to effectively teach required course material
  Manage classes of approximately 30 students, teaching between 1 and 3 classes per semester
  Assist students in order to improve written and research skills
  Research curriculum to be relevant to students outside the classroom in order to facilitate comprehension of the material by creating examples based on their knowledge of current media and world events
  Evaluate students’ learning using three tiered system of exams, written products, and in class participation
  Classes taught: COMM 300 – Introduction to Public Communication (Rhetoric); COMM 230 – Case Studies in Persuasion; COMM 100 – Public Speaking; COMM 101– Interpersonal and Small Group Communication

• ShineHouse Solutions LLC

  Founder

  Coaching individual clients for clarity in their messages to others thus leading towards better relationships with those around them
  Coaching individuals through miscommunications in order to help them clarify misunderstandings and smooth the path towards healthy relationships
  Assisting with individuals intrapersonal communication skills in order to assist them with reframing situations in order to have better outcomes in their lives
  Analyzing key areas for improvement in communication for clients
  Corporate seminars in communication improvement for team building
  DISC behavior assessments for individual, couples, and corporate clients
  

• Self Employed

  Communication Consultant

  Analysis of client websites for consistency of design, ease of content access, social media outreach, and content development
  Analysis of individual client's personal look, deliverables, speeches, and other materials to make recommendations for message improvement
  Coach individuals in communication and personal growth skills via in person and web based formats (e.g. Skype)
  Train small groups in communication and connection skills in conference environments
  Act as temporary personal assistant for select clients

• Self Employed

  Freelance Communication Analyst & Consultant

  Information Analysis of client (SASSI/NSTi) websites for consistency of design and layout, ease of content access, social media outreach, and content development
  Writing detailed reports that answer all target deliverables to a high level of detail that can be acted upon using wireframes, graphics, mind maps and roadmap milestones
  Analyzing user interface widgets to make the site experience more targeted and easier for the end user.
  Analysis of client (SASSI/NSTi) websites for consistency of design, ease of content access, social media outreach, and content development

• Hendrick Honda

  Sales

  Responsible for new and used vehicle sales while maintaining high a Customer Satisfaction Index (CSI).

• Hendrick Honda

  Customer Service

  Responsible for incoming and outgoing calls setting appointments for Hendrick Honda's Service center. Working with service managers to ensure customer satisfaction.

• Hemlock Overlook Center for Professional Development

  Sales Account Manager

  Program management, including web marketing, sales, budget, delivery analysis, advertising, contracting, scheduling, ordering food and supplies, and staffing programs
  Working with local media in order to launch marketing campaigns including web, email and radio tools within budget constraints
  Strategizing with office and facilitator staff in order to bring in revenue during our off-season
  Establish, facilitate and manage relationships with new clientele and program staff using CRM software and traditional tools (email, phone, etc)
  Selling and participating in the planning, logistics, and delivery of the largest grossing ($37,500) one day professional program in Hemlock Overlook’s 23 year history
  Follow up with clientele who have cancelled programs in order to asses their needs and offer them programming options

• Hemlock Overlook Center for Professional Development

  Research Assistant

  Implement needs assessment strategies, such as revising client feedback forms for Center for Professional Development (CPD) and University Programs for the purpose of gathering more specific information for programmatic development
  Establish Web Market Research, from design to implementation, in order to further develop our CPD programs
  Create Feedback Forms so that Facilitators can report on their day as a counterpoint to the client feedback to later implement in curriculum development
  Analyze, manage, and make programmatic recommendations based on the customer feedback
  Collaborate with curriculum development team to research new avenues of programmatic development, such as Millennial Generation, Constructive Conflict, and Virtual Teams
  Investigate new technological avenues for Hemlock Overlook based on an organizational needs assessment
  Support CPD and University programs administratively through scheduling, client follow up, and marketing support