Resume

• 2007

  Master of Arts (M.A.)

  Writing

  Rhetoric and Technical Communication

  James Madison University

• 2003

  Bachelor of Arts (B.A.)

  Technical and Scientific Communication

  James Madison University

• Research

  Course Creation

  Software Documentation

  Microsoft Office

  SnagIt

  Audience Analysis

  Document Management

  Document Layout

  Document Design

  Adobe Acrobat Pro

  Content Management

  Technical Writing

  Teaching Adults

  Editing

  Web Content Management

  CSS

  Customer Experience

  Graphic Design

  Instructional Design

  XHTML

  Truong

  Keitha

  Truong

  James Madison University

  Jenzabar

  Jenzabar

  James Madison University

  James Madison University

  □\tCreated training manuals for higher education software\n□\tLearned new software and wrote recommendation reports \n□\tCommunicated with trainers and clients\n□\tScheduled over 300 online courses for the 2013 Learning Center catalog

  Jenzabar

  Adjunct Faculty

  □\tTaught face-to-face courses of “Critical Reading and Writing” and “Introduction to Technical and Scientific Communication”\n□\tDeveloped syllabi and lesson plans for course\n□\tInstructed class for undergraduates

  James Madison University

  Technical Writer

  □ Responsible for writing

  editing

  and publishing end-user documentation \n□ Collaborate with product managers and developers \n□ Develop online help

  user guides

  installation procedures

  and video tutorials \n□ Create diagrams

  graphics

  and charts to increase user understanding of complex concepts\n□ Work in a fast-paced Agile method environment\n□ Research

  evaluate

  and recommend documentation tools and methods \n□ Wordsmith with UI text for clear and concise messaging

  Jenzabar

  Teaching Assistant

  □\tWorked at JMU in the School of Writing

  Rhetoric and Technical Communication\n□\tTaught face-to-face courses of “Introduction to Technical and Scientific Communication” and “Student Publications”\n□\tDeveloped syllabi for courses\n□\tInstructed classes for undergraduates

  James Madison University

  Technical Documentation Specialist

  □\tResponsible for all Learning Center documentation (writing

  editing

  maintaining) \n□\tKept up-to-date with all new software releases \n□\tTracked all e-learning on demand registrations and send invitations to clients\n□\tTalked with clients and trainers on a regular basis for Learning Center feedback\n□\tOrganized and attended annual conference for the Learning Center department \n□\tDesigned and wrote a quarterly newsletter for all clients and associates\n□\tDeveloped a secure online document sharing system on Dropbox for clients and online courses

  Jenzabar

  Technical Writer

  □\tCreated training manuals for higher education software\n□\tLearned new software and wrote recommendation reports \n□\tCommunicated with trainers \n□\tDeveloped e-learning videos for adult learners on our CX product line\n□\tTasks included writing

  editing

  and organizing information

  Jenzabar

  University Planning Specialist

  □\tAssisted chairs of the Southern Association of Colleges and Schools (SACS) Commission \n on Colleges for James Madison University\n□\tOrganized the SACS reaffirmation of accreditation \n□\tCoordinated communications between multiple departments across the university \n□\tManaged the SACS Web site \n□\tEdited publications and wrote text as needed for compliance certification \n□\tMaintained SACS Review budget and office in accordance with university specifications

  James Madison University

  XHTML Instructor

  □\tTrained faculty members from the School of Writing

  Rhetoric and Technical Communication in face-to-face one-week course \n□\tCourse topics included XHTML

  CSS

  Adobe Photoshop

  and Adobe Illustrator

  James Madison University

  Graduate Assistant

  □\tWorked for the Institute of Technical and Scientific Communication at JMU\n□\tProvided support with researching

  grading

  and basic office procedures \n□\tAssisted in teaching “Beginning Topics in Online Publications” and “Intermediate Topics in \nOnline Publications”

  James Madison University

  American Society for Training & Development

  □\tMember of a professional organization that works to advance the arts and sciences of technical communication\n□\tServed as organizer and chair to four different groups of volunteers (one each year) that were responsible for recruiting

  hospitality

  social events

  and bylaws

  James Madison University Student Chapter: President (2008-2009)

  Vice President (2007-2008)

  Secretary (2005-2007)

  Society for Technical Communication