Resume

• 2003

  Michael

  Haley

  GMAC Mortgage

  FileNet

  --Planned and managed system installation

  upgrade

  and disaster recovery (exercises)

  discovered major flaws in disaster recovery preparedness supplied by 3rd party vendor\n--Managed consulting company

  internal

  and vendor resources to support FileNet ECM application

  maintaining high levels of system up-time

  this included providing trouble shooting and problem resolution to cover for gaps in FileNet knowledge by vendor\n--Conducted data analysis and prepared presentations to sell upper management on the need to upgrade and enhance the FileNet ECM application

  leading to significant increases in hardware and software funding\n--Served as VP of Worldwide Board of Dirctors of UserNet (FileNet Users Group)

  GMAC Mortgage

  Grand Canyon University

  Phoenix

  Arizona Area

  Psychology:\nHealth Psychology\nIndustrial/Organizational Psychology\nCognitive Neuropsychology\nPsychology Research Methods and Ethics\nIntroduction to Psychology\nSocial Psychology\nLifespan Development\nAdult Development\nPsychology Capstone Class\n\nCommunications:\nPublic Speaking\nArgumentation and Advocacy\n\nDeveloped additional course materials to supplement standard textbook materials.

  Adjunct Professor

  Responsible for all aspects of software and sales training of customers

  employees

  and distributors:\n--Started the training department for FileNet\n--Recruited

  trained

  and supervised a staff of trainers and course developers\n--Developed and conducted courses\n--Managed and performed administrative tasks

  including facilities planning

  FileNet

• 1999

  Medco

  --Converted a departmental application into an enterprise-wide solution

  including conversion to different vendor software (FileNet): designed the system architecture

  trained corporate staff and local staff (12 locations nationwide)

  and managed a virtual team of corporate staff

  local staff

  plus vendors and consultants. This increased the number of documents on-line from 11 million to over 300 million

  decreased the document retrieval time from hours to seconds

  and brought document availability into compliance with regulations.\n--Assembled

  trained

  and managed a team of developers and support personnel for ongoing application development and support: minimized downtime

  synchronized data transfer between servers

  and gathered tracking data on system usage

  availability

  and performance. \n--Active in the FileNet User Group (UserNet)

  was elected to the UserNet Worldwide Board of Directors (4+ years)

  served as its Vice President for 2 years and was Chairman of the Conference Planning Committee. This resulted in increased knowledge of future enhancements to the products

  input into the vendor’s product development process

  and knowledge sharing with other customers

  Medco

  National Speakers Association

• 1984

  Airco CLC

  Responsible for developing and conducting courses in IBM 370 Assembler and Introduction to Data Processing\nConsistently received high ratings (9’s and 10’s on a scale of 1 to 10) from students\nWas regularly asked by other instructors to fill in teaching their classes

  and to mentor their students

  Airco CLC

  System Architect

  --During a time when the team became understaffed because of turnover and illness

  filled in for all roles on the team

  including: Project Management

  Business analysis

  system design

  programming

  and system support of FileNet ECM application\n--As the team ramped up (and while performing my own duties)

  trained technical support personnel

  developers

  and end users

  ensuring a smooth transition to the new team

  over 98% uptime and timely response to problem tickets\n--Discovered major data errors in 3rd party supplied data

  recommended remediation design and worked with developers to design and implement solutions to existing bad data and provide proper error detection going forward\n--When upgrades required moving all documents from a portion of the system

  provided the analysis and methodology to insure an on-time upgrade with no loss of documents and no loss of production time for the end users\n--Provided trouble shooting and problem resolution (2nd/3rd level support) for multiple FileNet environments\n--Led problem solving / brainstorming sessions

  provided innovation training across departments\n--Created templates for producing new applications

  speeding up design and implementation and reducing errors

  Group Health Cooperative

  President

  Provided consulting

  coaching

  training

  and software support services to industry and government:\n--Managed a virtual team for Merck-Medco for Y2K changes

  which led to an offer of full time employment\n--Worked with IBM Global Services on 4 separate projects to design and implement FileNet ECM applications: programmed applications

  plus trained and developed IBM staff in FileNet technology

  leading to their ability to independently deploy the technology\n--Provided NYSWCB enough hard savings for them to justify extending my contract\n--Achieved an 80% + level of repeat and referral business

  indicating consistent delivery of high quality results\n--Designed

  sold

  and conducted training programs in supervisory skills and creative problem solving

  BBM

  Inc

• 1983

  United Research Company

  -- Analyzed organizations

  wrote proposals

  made presentations\n-- Enhanced clients' productivity by providing improved information and work flows

  training

  survey research and feedback

  group facilitation

  and monitoring of project results \n-- As member of analysis team

  was successful in selling 8 out of 8 proposals

  valued at $500

  000 to $2 million each

  to Fortune 100 companies

  United Research Company

  Senior Systems Consultant

  Responsible for all aspects of application development

  plus pre-sale and post-sale technical support:\n--Developed and programmed customer applications\n--Provided software support to install

  maintain

  and enhance customer systems\n--Assisted in conducting pre-sale site surveys and preparing proposals

  FileNet

• 1982

  Coopers & Lybrand

  BBM

  Inc

  -- Consulted to clients in planning

  goal setting

  training

  change management

  and work methods improvements\n-- As member of consulting team

  identified and helped implement improvement opportunities that resulted in savings to the client of $8-9 million over 6 months (both increased revenue and reduced costs)

  Coopers & Lybrand

• 1979

  Eurequip Consulting Group

  Grand Canyon University

  Group Health Cooperative

  -- Recruited 500+ engineers and technical staff to start up a LNG plant in the U.A.E.: Selected the screening tests and developed screening procedures

  worked with 3rd party screening services to insure quality control

  trained and managed teams of engineers conducting panel interviews throughout the Middle East

  resulting in the on-time start up of a billion dollar project\n-- Consulted on technology transfer projects (recruitment

  training

  organization development) (US and overseas)\n-- Translated documents from French to English in Technology Transfer

  Training

  and Industrial Psychology

  Eurequip Consulting Group

• 1975

  MBA

  MBA

  with a particular focus on courses on Organizational Behavior and Marketing

  Marketing

• 1966

  BS

  MA

  PhD

  I earned 4 degrees from CWRU and was active in ROTC (including Arnold Air Society)

  athletics

  and school bands.

  Management Science

  Psychology

  Industrial Psychology

• 1962

  English

  French

  High School Diploma

  I won science fairs (senior year going as far as the Virginia state science fair)

  participated in plays

  school bands

  and student government. In my Junior year I was select as one of 40 students in the country to attend an NSF sponsored summer math program at Kenyon College. I was selected to be an AFS exchange student. They did not find enough sponsoring homes to place all the students and so I did not go overseas.

  Fairfax High School

• Project Planning

  Organizational Development

  Public Speaking

  Engaging Speaker

  Program Management

  Change Management

  Software Development

  Project Management

  Business Analysis

  Process Improvement

  Toastmasters

  Management

  Team Leadership

  Analysis

  Team Building

  Leadership

  Training

  SharePoint

  Disaster Recovery

  Haley