Resume

• 2009

  US Postal Service

  George Mason University

  School of Management

  Johns Hopkins University Carey Business School

  American University

  Washington

  DC

  Consultant

  US Postal Service

• 2008

  Arbinet

  University of Maryland

  Technology Enterprise Institute (Mtech)

  Herndon

  VA

  Strategy Consultant

  Arbinet

  Washington D.C. Metro Area

  Professorial Lecturer

  American University Kogod School of Business

• 2005

  Sprint Nextel

  Reston

  VA and Overland Park

  KS

  Consultant

  Sprint Nextel

  Washington

  DC

  Adjunct Professor

  American University Kogod School of Business

  Italian

  English

  Spanish

• 2002

  Orange Business Services

  Fairfax

  VA

  Adjunct Professor

  George Mason University

  School of Management

  Baltimore

  MD

  Adjunct Professor

  Johns Hopkins University Carey Business School

  Oak Hill

  VA

  Consultant

  Orange Business Services

• 1999

  Nextel

  Reston

  VA and Denver

  CO

  Consultant

  Nextel

  Washington

  DC

  Full-time professor teaching graduate and undergraduate courses (in-person

  hybrid

  and online-synchronous) in Information Systems (ITEC-616

  ITEC-200) and undergraduate Operations Management (ITEC-355) and Business Process Analysis (ITEC-455). Serves as ITEC-200 Course Coordinator with oversight of learning outcomes

  content

  and assessments. Member of the University's Senate Faculty Committee on Information Services (CIS). Named \"Professor of the Year\" for 2019.

  Senior Professorial Lecturer

  American University

  College Park

  MD

  Lecturer

  University of Maryland

  Technology Enterprise Institute (Mtech)

  MBA

• 1997

  MCI

  Arlington

  VA

  Manager/Project Manager

  MCI

• 1993

  BA

• 1980

  BS

• Researches cases of Americans missing-in-action in Southeast Asia to help their families understand what happened to their loved ones. Analyzes data gathered by DOD

  integrates with GIS tools

  connects the dots

  then offers detailed analyses that helped resolve the cases of four pilots missing for over 40 years

  two of whom were buried in Arlington National Cemetery in October 2012. Case studies available on request.

  Southeast Asia MIA Families

  Aviation Operations

  Business Intelligence

  Operations Management

  Analysis

  Strategic Planning

  Aviation

  Consulting

  Program Management

  Leadership

  Management

  Project Management

  Requirements Analysis

  Business Analysis

  Business Process Improvement

  Strategy

  Process Improvement

  Software Project Management

  Training

  SDLC

  Customer Service

  Collision Course - How Good Business Decisions Sank the Titanic (and why you're making the same mistakes)

  What if you found out that most of what you've been told about why the Titanic was lost is not true? Far from being the fools history has portrayed them as

  the decision-makers in this story actually make good strategic choices

  the same ones you are likely making. This book teaches how to recognize when good decisions can lead to bad outcomes. (ISBN 978-0-9854291-1-9)

  Collision Course - How Good Business Decisions Sank the Titanic (and why you're making the same mistakes)