Resume

• 2007

  Ed. D. – Doctor of Education in Teaching and Innovation

  Dissertation

  A Community Intervention Strategy to Increase Immigrant Youth Resilience

  Higher Education/Higher Education Administration

  Arizona State University

  2006\tArizona State Community College Teaching Certificate

• 2002

  M.Ed – Master in Education in Educational Leadership with an emphasis on Community College Leadershi

  Educational Leadership with an emphasis on Community College Leadership

  Higher Education/Higher Education Administration

  Northern Arizona University

• 1993

  B.S. - Bachelor of Science in Business Management with an emphasis on Human Resources

  Arizona Stat

  Business Management with an emphasis on Human Resources

  \nArizona State University West\n

  Arizona State University

• 1990

  A.A - Associate of Arts in Business Administration

  Business Administration

  Glendale Community College

• Student Leadership

  Technical Support

  IT Benchmarking

  Employee Handbooks

  Higher Education Leadership

  Training & Development

  Performance Benchmarking

  Student Mentor

  Employee Training

  Operating Budgets

  Student Development

  College Teaching

  Team Leadership

  Employee Relations

  Cisneros

  Dr. José

  Cisneros

  Phoenix College

  Phoenix College

  Dysart Unified School District

  Arizona State University

  Phoenix College

  El Mirage

  AZ area

  Designed and implemented a successful student career development program that included: job internships

  job shadowing

  and job research under a federal grant. Dysart District #89 is located in the west valley and includes 20 elementary schools

  one alternative school

  and 4 high schools.\n* Designed and implemented a student career development program\n* Trained faculty and students on computer software\n* Placed students in job internship \n* Monitored data and grant guides\n* Assessed and developed of student progress

  Business Partnership Specialist

  Dysart Unified School District

  * Provide leadership to support students academically as well as staff

  and faculty with technology in an open computer lab environment. \n* Hire

  train

  supervise

  and evaluate (2 fulltime technicians

  1 part-time technician

  2 part-time temporary employees

  8 work-study students

  1 volunteer.) \n* Plan

  create and facilitate technology workshops for faculty/staff/students and assist faculty and students with questions or technology usage \n* Use helpdesk management software to track faculty classroom requests/questions

  student questions

  student incidents

  software installed

  and student headcount. \n* Prepare and analyze monthly reports to assess computer lab/classroom usage

  hardware/software needed

  employees needed

  customer satisfaction

  and budget expense.\n* Prepare

  implement monitor $127

  000 wage budget\n* Research

  recommend and purchase equipment\n* Plan

  create and facilitate lab orientations for new/continuing students \n* Policy development and strategic planning \n* Plan

  create and monitor data collections\n* Market and communicate lab services to students and faculty\n* Plan and create strategies to produce lab revenues through leasing the computer classrooms\n* Use both Windows and Apple platforms\n* Knowledgeable in multiple mobile devices

  Computer Commons Supervisor

  Phoenix

  Arizona Area

  Phoenix College

  * Provide leadership to support staff and faculty with their technology questions. \n* Hire

  train

  supervise

  and evaluate 2 full-time helpdesk technicians. \n* Plan

  create and facilitate technology workshops for faculty and staff in technology usage \n* Use iTop helpdesk management software to track faculty classroom requests/questions

  software installed. \n* Prepare and analyze monthly reports to assess technology usage

  hardware/software needed

  employees needed

  customer satisfaction

  and budget expense.\n* Prepare

  implement monitor Helpdesk budget\n* Research

  recommend and purchase equipment\n* Policy development and strategic planning \n* Plan

  create and monitor data collections\n* Market and communicate Helpdesk services to staff and faculty\n* Use both Windows and Apple platforms\n* Knowledgeable in multiple mobile devices\n* Collaborate with District IT and other Maricopa Colleges\n* Collaborate with campus department with various IT projects

  Helpdesk Coordinator

  Phoenix

  Arizona Area

  Phoenix College

  Computer Support Associate\nArizona State University-West\nPhoenix

  Arizona 85069\nProvided students

  staff

  and faculty with computer software support and training while assisting them with their academic projects. Arizona State University West is located in the northwest Phoenix enrolling 7

  000 students in various academic programs.\n* Assisted students and faculty with software and hardware questions \n* Planned

  created and implemented computer usage tutoring sessions\n* Maintained computers\n* Trouble-shoot hardware and software \n* Installed software and hardware\n* Monitored data collection

  Computer Support Associate

  Phoenix

  Arizona Area

  Arizona State University

  Teach BPC 110 (Business Personal Computers). Provided syllabi

  assignments

  grades

  feedback

  advisement

  and registration in accordance with Phoenix College and MCCCD's policies

  mission and goals. Used Canvas and MyITLab for additional students’ resources.

  Adjunct Business Faculty

  Phoenix

  Arizona Area

  Phoenix College

  Taught Business Personal Computers Bilingual Spanish Courses. Provided syllabi

  assignments

  grades

  feedback

  advisement

  and registration in accordance with Phoenix College and MCCCD's policies

  mission and goals. Constructed a learning environment that reflected the changing needs of the students and the community.\nCourses Taught:\n* Introduction to Computers (BPC005)\n* Microsoft Excel (BPC104AD)\n* Microsoft Windows (BPC102AD)\n* Microsoft Word (BPC103AJ)\n* Internet Usage (BPC101AA)\n* Computers Usage and Application (BPC110)

  Adjunct Business Faculty - Spanish/English Computer Courses

  Phoenix

  Arizona Area

  Phoenix College

  Provided students

  staff

  and faculty with technology support while assisting them with their academic projects. \n* Provide direction and training to student employees \n* Provide technology assistance to faculty and students\n* Maintained computers\n* Trouble shooting hardware and software\n* Software and hardware installation\n* Monitor and collection data

  Computer Technician

  Phoenix

  Arizona Area

  Phoenix College