Resume

• 2004

  English

  Spanish

  Doctor of Education

  Leadership (Administration)

  Nova Southeastern University

• 1982

  MSEE

  Electrical and Electronic Engineering

  Universidad Central de Las Villas

  ITIL (ver 3)

• Troubleshooting

  Insurance

  Cisco Nexus

  Disaster Recovery

  Software Documentation

  System Administration

  Infrastructure

  VMware

  Management

  Switches

  Visio

  Routers

  Virtualization

  Vendor Management

  Servers

  WAN

  VoIP

  Cisco Technologies

  Storage

  Data Center

  Machado

  Bupa Worldwide Corporation

  Miami Dade College School of Engineering and Technology

  Telecom Management Inc.

  Miami IMS

  Larkin University I Learning Together

  Miami Dade College School of Engineering and Technology

  Senior Systems Engineer

  Manager of IT Infrastructure Department \nExample Projects handled: \n* Business Continuity Plan (Disaster Recovery) Lead design

  implementation and maintenance of the disaster recovery for the company. Yearly simulation of a disaster recovery scenario. \n* Virtualization of 65% of the server infrastructure. Convert around 100 physical servers to virtual using 16 physical hosts running VMware 4.1 and 7 Dell/Equallogic iSCSI SANs and 3 Cisco Nexus switches. As a result the company saved about 50% of the Data Center electrical bill. Software: VMware 4.1\n* Interconnect headquarters in Miami with Latin American branch offices. Lead design and implementation of the Wide Area Network (WAN) using Cisco technology. Search and contract internet providers (ISP) in countries where offices are located. Interconnect 8 offices in Latin America with the Miami headquarters using Cisco encrypted tunnels over the internet.\nThis project delivered $120

  000 in annual savings for the company.\n* Deploy Cisco VoIP solution. Details: Implementation of a Cisco Call Manager (PBX) for 450 users and a Cisco Contact Center for 160 agents. The solution also included Cisco Unity Connect for Voice Mail

  Cisco Meeting Place and Cisco Presence. \n* Implementation of Windows Terminal Server 2008 Environment. Enable remote users to connect to the headquarters using Dual Monitors. Software: Windows 2008 R2 Server. \n* Implementation of a Blackberry Enterprise Server. \n* Direct the team for the transition of a major operation (100 employees) from Copenhagen to Miami. Installation of new cabling computers

  and communications systems.\n* Extensive traveling to Latin American countries to deal with vendors

  insurance commissioners and government regulators. Additionally training and couching of local workforce. Deploy and troubleshooting of local computer system if needed. \n* Be instrumental in the professional growth of an elite IT technical support group.

  Bupa Worldwide Corporation

  Larkin University I Learning Together

  Miami/Fort Lauderdale Area

  Provide technology leadership in the planning and strategy

  architecture

  deployment

  management and operation of the IT infrastructure including: network infrastructure

  storage

  servers

  cloud computing

  data center operations

  disaster recovery

  security

  telecommunications

  and vendor management. Having as the primary goal to ensure the availability

  performance

  scalability and security of the university data.

  Director Of Information Technology

  In charge of the IT department

  Telecom Management Inc.

  Systems Engineer

  Miami IMS