Resume

• 2016

  MedData Group

  LLC

  Byram Healthcare

  Draper

  Utah

  Helped employees with their Windows 7

  8.1 and 10 problems. Imaged PC’s with Windows 8.1 and Windows 10. Took inventory of employee’s equipment

  installed Microsoft Office 365

  and used Kayako Ticketing System. Setup Computer Equipment

  Mitel Phones

  and Dual Monitors for employees. Used OnGuard2013 program to manage employee’s key cards to the building

  installed various programs for users. Migrated users from Windows 7 to Windows 8.1 and Windows 10.

  IT Help Desk Technician II

  MedData Group

  LLC

• 2015

  Xmatters

  Murray

  Utah

  Did Patch Panel work

  installed switches (physically) on the network side of things. Setup computers and Imaged PC’s on the FOG Server. Programmed Avaya digital phones that were connected to pc's. Installed Programs

  and managed 3 different buildings around Salt Lake City. Setup cubicles and used the RT ticketing system to field IT computer related tickets that employees submitted. Used the program “Winpak” to manage the security FOBS for the inside doors of the company. Also managed the program Microsoft Lync for Employees

  IT Help Desk Analyst

  Byram Healthcare

  Assisted in the construction of a large residential home; Performed construction clean-up of for the new BYU Deseret Towers project; Helped setup new AutoZone store in Heber

  Utah

  Sos Staffing Services

  Park City

  Utah

  Helped employees with their Windows and Macintosh laptops. Took Inventory of employees equipment

  installed Microsoft Office 365

  and BitDefender programs for employees. Also troubleshooted various tickets with problems ranging from blue screens of death

  power cord issues

  and Windows 10 problems.

  IT Help Desk Analyst

  Xmatters

  Utah Valley University

  Eagle Scout

  Boy Scouts of America

• 2014

  Sensory Dynamics

  Utah Valley University

  Sos Staffing Services

  Cementation USA

  West Jordan

  Utah

  Diagnosed and troubleshooted a virus on their company website. The wordpress (virus) was taking visitors of the website to random places on the internet and fouling up computers. Identified the threat and removed the wordpress virus from the websites code in the html by using Web Administrator Credentials.

  IT Desktop Support

  Sensory Dynamics

  Sandy

  Utah

  Setup and replaced 1/4th of the company's (424 Employees) computers including laptops and desktops. Configured and installed Windows 10 on PC's. Installed various programs including: Autocad

  Solidworks

  Microsoft Office 2016. Setup Email and configured employee's accounts and administrator accounts in Windows 7 and 10. Upgraded existing desktops by putting in (SSD) Solid State Hard Drives making the computers much faster and efficient for employee's. Helped my manager replace the power supply in the server room from an outage. Did patch panel work and activated cubicles for Internet and ShoreTel phones. Managed Active Directory and setup many new users and put them in groups for the company.

  Jr. IT Technician

  Cementation USA

• 2013

  Progressive Financial Services

  Sandy

  Utah

  Set up Computer Hardware including monitor arms for dual monitors on cubicles. Used Desk.com for Ticketing System. Solved computer issues for the call center including software and hardware problems on Windows 7 OS and Software Interface Phones.

  IT Help Desk Technician

  Progressive Financial Services

  Mobile Phone Examiner Plus Certificate

  AccessData Group

  Inc. Lindon

  Utah

• 2010

  John

  Christensen

  Allred's Ace Hardware

  Helped customers find whatever they needed

  Also operated a forklift everyday\nStocked shelves and wood for the store

  I was also the Janitor

  Allred's Ace Hardware

  Recycling Assistant

  Picked up recycling bins all around campus\nSetup tables and chairs for different events on campus

  Utah Valley University

• 2007

  Dell - Teleperformance

  Received inbound calls from Dell customers

  and troubleshot both hardware and software issues\nConducted remote desktop support; instructing customers on how to solve their specific problems\nMaintained a friendly disposition toward customers

  ensuring their experience was positive

  Dell - Teleperformance

  Grand County

  CompTIA A+ Computer Hardware Certified

  CompTIA

  Dell-Teleperformance

  Lindon

  Utah

• 2006

  Bachelor of Science

  Bachelor of Science

  Information Technology

  Computer Networking & Security

  April 2013\n\n

  Information Technology

  Computer Networking & Security emphasis

  Utah Valley University

• Active Directory

  Imaging Computers

  Servers

  Ubuntu

  Security

  Networking

  Operating Systems

  Windows

  Computer Hardware

  Network Security

  Network Administration

  OS X

  Troubleshooting

  System Administration

  Linux

  Software Installation

  Visio

  Windows 7

  Databases

  Hardware

  Santaquin City

  Utah Website

  Helped redesign existing website.

  Santaquin City

  Utah Website

  Santaquin City Website Redesign

  Redesigned their existing Website

  September 2012-May 2013\n•\tHelped design a new Government Transparency tab on their Website \n•\tTested all the links and pictures on the website and made sure everything was functioning \n

  Aaron Kern

  Rick Cunningham

  Jonathon Welton

  Kari Jones

  Volunteer at Provo City Information Systems Department

  Performed 20 Hours of Information Systems Department Technical Support; examined central server room and other networking hardware for Provo City; installed applications at the Covey Center on all computers; removed Kaspersky Anti-Virus and optimized computers at Provo City Fire House; trouble-shooted printer problem at Provo Police Department; performed setup for new Provo City laptops and configured the DNS Server for new IP addresses; troubleshooting email problems and uninstalled unwanted software called Unicenter on Provo City computers\n

  Christensen