Resume

• 2009

  ITT Technical Institute

  Donald P. Pipino Company

  LTD

  Youngstown State University

  Youngstown

  Ohio

  Business Management

  Faculty

  ITT Technical Institute

  Canfield

  Ohio

  • Vice President of Operations – Increased shareholder value through operational efficiency and program effectiveness. Took charge of a difficult acquisition and exceeded anticipated revenue gain by quickly integrating operations into existing workflows

  leaning staff

  correcting inaccurate exposures and maximizing carrier value. Introduced lean principles to agency operations by rewriting all workflows

  realigning duties to maximize individual strengths

  creating new positions to staff priority processes and leaning ineffective staff. \n• Claims Advocate - Assisted the agency’s clients in navigating complicated claims by serving as a liaison between company underwriters

  claim adjusters and the client's management team.

  Vice President Operations

  L Calvin Jones & Co.

  Hudson

  Ohio

  Personal Lines

  Claims Adjuster

  Allstate

  Canfield

  Ohio

  Commercial/Personal Lines/Litigation

  Claims Adjuster

  Grange Insurance

• 2007

  Wood Badge C4-463-14\nDistrict Chairman\nDistrict Finance Chairman\nTroop Treasurer\nEagle Scout parent

  Boy Scouts of America

  Walk Committee

  Alzheimer's Association Greater East Ohio Area Chapter

  Graduate College Advisory Team

  A voluntary position with a two year term. Team members offer external perspective

  input and assistance on matters impacting and related to graduate education

  graduate programs

  graduate students

  alumni and other stakeholders.

  Youngstown State University

  Strategy Development

  Organizational Development

  Strategy

  Enterprise Risk Management

  Talent Acquisition

  Value Chain Analysis

  Operations Management

  Marketing

  Data Analytics

  Research

  Customer Service

  Compliance

  Problem Solving

  Leadership

  Data Mining

  Strategic Negotiations

  Healthcare Management

  Employee Benefits

  Commercial Insurance

  Finance

  Russell

  John

  Russell

  Russell Insurance Solutions & Consulting

  L Calvin Jones & Co.

  Allstate

• 1994

  Key Brokers & Associates

  Grange Insurance

  Minor Insurance Agency LLC

  Youngstown

  Ohio Area

  Owner

  Russell Insurance Solutions & Consulting

  Canfield

  Ohio

  Commercial Lines Consultant

  Minor Insurance Agency LLC

  Boardman

  Ohio

  Provided insurance placement and risk management services in the Real Estate Investment Trust (REIT) niche.\n• Commercial Lines Agent - Coverage placement for commercial real estate investment trusts. Worked closely with corporate risk managers and insurance company underwriters to effect the placement of domestic and global risks. Arranged coverage for OCIP

  builders risk and for non-standard risks through co-broker

  MGA

  wholesale

  and surplus lines broker channels. Engaged captive markets to front self-insured programs. Arranged premium financing agreements. \n• Medicare Compliance Specialist - Administered enterprise-wide claim operations standards to assure our clients were in compliance with the evolving federal regulations controlling claim settlements with Medicare beneficiaries under federal regulated Medicare Section 111 MIR.\n• Senior Claim Operations Analyst - Improved efficiencies of the in-house claims administrator and redeveloped internal and external reports. Lead a team of over 20 adjusters and claims managers. \n• Senior Claims Manager - Interacted with the risk managers and mid-senior level administrators of our national accounts

  assuring compliance

  proper reserving and timely investigations. Conducted periodic audits to assure consistency in the analysis of loss exposures and compliance with state statutes.\n• Third Party Claims Administrator Supervisor - Front-line supervisor for the operations of the in-house claims administrator. Recruited and supervised claims adjusters and the support staff handling a pending of several thousand active claims.\n• Senior Claims Adjuster - Investigated the property/casualty and executive risk exposures for commercial real-estate accounts. Reviewed contracts to determine responsibility for defense and indemnification. Handled a variety of exposures including highly complex litigated cases.

  Commercial Coverage Specialist | Analyst | Claims Management

  Donald P. Pipino Company

  LTD

  Youngstown

  Ohio

  Instructed undergraduate business courses in the Department of Health Professions. Enlisted a variety of learning strategies to position students for workplace success.

  Faculty

  Youngstown State University

  Canfield

  Ohio

  New Construction Specialist

  Realtor

  Key Brokers & Associates

  BSA

  District Award of Merit

  Individual Service Award

  Allstate Insurance Company

  Youngstown State University

  • Master Health & Human Services 2010-2011\n• Certificate in Healthcare Management 2009-2010\n• Master Business Administration 2007-2009\n• Bachelor Music Education 1986-1994

  American Educational Institute

  Inc.

  Casualty Claims Law Specialist

  Agent

  Property & Casualty Insurance

  Ohio Department of Insurance

  William J. Angell Surety School

  National Association of Surety Bond Producers