Resume

• 2010

  Graduate Certificate

  E-Business and Systems Integration

  Ferris State University

• 2009

  Masters of Science

  Management Information Systems

  Ferris State University

  SAFe Agilist

  Scaled Agile

  Inc.

  ASQ - World Headquarters

  Certified Software Quality Engineer

  Scrum Alliance

  ScrumMaster

  ISTQB - International Software Testing Qualifications Board

  Certified Tester

  Foundational

• 2000

  Master of Arts

  Organizational Management

• 1998

  Jess

  Lancaster

  TEKsystems

  Sagestone Consulting

  Compliance Systems

  Inc.

  TechSmith Corporation

  Lansing Community College

  Assisted project management staff of a large insurance company in the process of a mainframe to client/server data migration. Participated in testing and test planning

  administered defect management system

  and developed help files and documentation. Structured software development requirements

  design specifications

  and testing. Provided consulting services to Information Systems management and staff.\nOrganized and implemented software testing procedures for a growing

  40-employee software development firm. Responsible for all aspects of software testing. Analyzed and tested terminal emulator products for Unisys and IBM mainframes. Tested client/server applications

  Java emulators

  software installations

  help documentation

  and performance/load proving. Participated in application development and design process.

  TEKsystems

  Adjunct Faculty - Computer Information Technology

  Develop courses for the college's new software testing certificate program. Teach courses in software testing and information technology. Consult the department on the incorporation of testing into courses. Advise and consult with students in the CIT department programs.

  Lansing Community College

  Software QA Manager

  Responsible for managing day-to-day activities of software quality department. The six-member department is responsible for testing automated documents and compliance software for the financial industry. Provided direction to testers and schedule testing assignments. Defined and implemented Quality Assurance process. Performed testing of software

  forms and documentation. Coordinated and assembled software releases. Trained staff on testing methods and consulted executive staff on projects. Under my direction the department grew from ad-hoc testing to a formalized test organization with automated regression test execution that significantly decreased test cycle time and greatly improved product quality.

  Compliance Systems

  Inc.

  Supervisor

  IS Quality Assurance and Enterprise Testing Advisor

  Coordinate the activities of the company’s enterprise testing department. Serve the organization as an advisor for enterprise projects. Define test strategies for major and minor system projects. Make improvements in test efficiency and effectiveness. Provide capacity planning and resource allocation analysis. Train testing staff. Work with Test Automation team to determine optimal use of automation on projects. Manage test projects using Compuware test tools.\n\nQuality Assurance duties: Work within the IS Standards team to develop improvements across the IS department in the Software Development Lifecycle

  implement and maintain Service Level Agreements for key systems

  and produce IS operating procedures and processes.

  Accident Fund Insurance Company of America

• 1997

  Bachelor of Arts

  Management and Organizational Development

• 1996

  PTD Technology

  Accident Fund Insurance Company of America

  Cardiff Software

  Tested State of Michigan Child Support Collection software application. Wrote test scripts

  integration and regression tested applications

  and tracked issues. Participated in Workflow implementation and release. Composed project to improve help desk problem management. Served as the Help Desk Security Coordinator

  which entailed managing application security for 1600 users.

  PTD Technology

  Senior QA Consultant

  Provided software quality consulting services to the clients and prospective customers of Sagestone. Served as one of the participants in the creation of the Sagestone Software Development Process. Served as QA Project Lead on a variety of software initiatives including web sites

  web and .Net applications

  and commercial software applications. Responsible for software testing project planning

  software development proposal and project plan reviews

  writing test plans and procedures

  testing

  and defect management. Scheduled QA team project assignments. Coordinated daily project testing with up to four testers.

  Sagestone Consulting

  Software QA Practice Manager

  Coach

  mentor

  and train software test specialists

  work with development managers

  project managers

  developers

  QA

  and other product team members in reinforcing development strategy and resource allocation

  ensure methodologies in the agile development life cycle are working productively

  responsible for recruiting

  interviewing

  and assisting in the selection and onboarding of new team members

  drive the team’s software testing methodologies. Manage Build / Release Team

  serve as product owner and scrum master.

  TechSmith Corporation

  Software QA Lead

  Integrated software testing and quality assurance processes into a newly purchased division of a commercial software firm that created personalized PDF content for the web and email. Coordinated the testing phases for release and participated in testing. Coordinated up to two quality analysts in testing efforts. Responsible for software testing project planning

  writing test plans and procedures

  testing

  and defect management. Worked closely with software engineers

  technical writers

  and product managers to ensure a quality product was released.

  Cardiff Software

• 1995

  Manpower

  Served as one of two lead analysts that supported a large-scale marketing database application for IBM’s Midwest Marketing Division. Maintained AS/400 mainframe for Midwest Marketing Division. Responsibilities included batch processing

  system backups

  connection control

  and problem resolution. Organized Midwestern conversion project for PC network addressing.

  Manpower

• Snagit for Windows Features Every Tester Needs to Know - Software Testing Blog

  I used TechSmith's Snagit before I started working here. I was creating simple screen captures with annotations for my test documentation and reporting defects. The more I used Snagit

  the more it became a part of my daily workflow. I discovered that many testers are doing just what I did - using Snagit for those ...

  Lansing Community College

  College of Business Information Systems Programs Advisory Board

  Ferris State University

  Executing Test Plans

  Test Cases

  Defect Tracking

  System Testing

  Compatibility Testing

  Software Quality Assurance

  System Integration Testing

  User Acceptance Testing

  Process Optimization

  Test Execution

  Test Planning

  Process Improvement

  Scrum

  Wordpress

  Manual Testing

  Testing

  Integration Testing

  Software Quality

  Test Management

  Regression Testing

  Show It! : Better Testing through Visual Communication

  Show It! : Better Testing through Visual Communication

  Lancaster