Resume

• 2014

  Society for Marketing Advances

• 2013

  Council of Supply Chain Management Professionals

  Conference on Historical Analysis and Research in Marketing

  American Marketing Association

  English

  Harold and Muriel Berkman Scholarship

  Harold & Muriel Berkman Charitable Foundation

• 2012

  Academy of Marketing Science

  Ph.D.

  Marketing

  University of South Florida

• 2011

  Masters

  Marketing

  University of South Florida - College of Business Administration

• 2006

  Bachelor of the Arts

  International Business

  Marketing

  •National Society of Collegiate Scholars\t\t\t\t\t\t\t\t \n•Phi Sigma Theta National Honors Society\n•University of South Florida Honors College\t\t\t\t\t\t \n•University of South Florida Ice Skating Club

• SPSS

  Facebook

  Time Management

  Social Media

  Research

  Twitter

  Leadership

  Qualtrics

  Marketing

  PowerPoint

  Social Networking

  Management

  Data Analysis

  Microsoft Office

  Customer Satisfaction

  Social Media Marketing

  Constant Contact

  Advertising

  SAS

  Marketing Research

  Espinosa

  Jennifer A.

  Espinosa

  Rowan University

  BuildaSmarter.com

  Hillsborough County Aviation Authority- Tampa Int'l Airport

  Into @ USF

  HMSHost

  University of South Florida

  E-Squared & Co

  Starbucks Coffee Company

  Tampa

  FlL

  •Conducting SPSS data analysis to provide recommendations for $5 billion improvements to TPA.\n•Determining models that can predict consumer satisfaction and behavior to improve airport processes.

  ASQ Data Analyst

  Hillsborough County Aviation Authority- Tampa Int'l Airport

  Tampa

  FL

  Conducting research focused on sustainability

  green initiatives and reverse logistics.

  Graduate Research Assistant

  University of South Florida

  •Accurately handled $1

  200 every shift and completed \n$2

  000 deposits daily. \n•Followed manager’s directives and took initiative to improve customers’ level of satisfaction. \n•Managed inventory and placed Seattle order twice a week.

  Starbucks Coffee Company

  Contemporary Market Team Member

  •Researched and composed three marketing plans for niche markets.\n•Collaborated with a team of six other interns to design

  plan and launch a retail division for a client.\n•Interacted and worked with clients at trade shows

  events and other businesses.

  E-Squared & Co

  Barista

  •Gained experience and responsibility in handling a $200 register bank.\t\n•Learned to cooperate with other partners and respect directives of supervisors and managers.\t\n•Improved communication skills through transactions with customers and partners.

  Starbucks Coffee Company

  Shift Supervisor

  •Responsibly managed possession of six to ten banks

  including a manager bank.\n•Placed and handled between three orders daily. \n•Trained fifteen newly hired partners to company standards.

  HMSHost

  Marketing Tutor

  Aiding international graduate students with their marketing studies three days a week.

  Into @ USF

  University of South Florida

  Graduate Teaching Associate

  Tampa/St. Petersburg

  Florida Area

  •Actively work with multiple clients in managing editorial calendars

  social media and marketing.\n•Collaborating with managing partner on promotional advertising on a large community event.

  BuildaSmarter.com

  Assistant Professor

  Rowan University