Resume

• 1999

  Masters

  Experimental Psychology

  Baltimore Lutheran School

• 1995

  Bachelor's degree

  Psychology

  Towson University

• Marketing Research

  Survey Design

  Online Research

  Segmentation

  Focus Groups

  Survey Research

  Ethnography

  Questionnaires

  Qualitative Research

  Primary Research

  Market Research

  Customer Insight

  Quantitative Research

  Advertising Research

  Henn

  Jeff

  Henn

  Baltimore Research

  The Community College of Baltimore County

  Towson MD

  One of Baltimore Research's two in-house moderators. Handles full-service research consulting

  proposal development

  screener development

  writing of moderators' guides

  moderation of focus groups

  report writing

  and presentation of findings. Areas of concentration include K-12 education marketing research

  banking

  healthcare

  and media testing. \n\nRegular blog contributor to company website. \n\nIndustry contributions include guest blog post regarding social media in qualitative recruiting on Greenbook Website http://www.greenbook.org/marketing-research.cfm/the-strengths-and-weaknesses-of-facebook-in-recruitment-35051.\n\nPresented a talk on the topic of Using Technology in Qualitative Research at the Symposium for the Mid-Atlantic Chapter of the Marketing Research Association.

  Moderator

  Senior Research Manager

  Baltimore Research

  Towson MD

  One of two in-house moderators / research consultants for Baltimore Research. Achieving his MA in Experimental Psychology

  Jeff’s passion for education has carried into his professional life where he has consulted with numerous primary

  secondary

  and post-secondary schools. When asked what he does for a living his response is consistent

  “I help other companies figure out what their customers want

  need

  and are willing to buy.\" Bringing a partnership rather than a transactional mindset to his work has allowed Jeff to forge lasting business relationships with a diverse and loyal client base both domestically and abroad. His diverse background and research “agnostic” approach means that he won’t force your needs into his tool-box

  but rather

  make sure that he uses the right research tool to fix your problem.

  Director of Research

  Baltimore Research

  Towson MD

  Coordinated internal teams of recruiting departments and client hospitality departments to deliver quality recruiting products and superior client service on days of research. Spearheaded email blasting capabilities still in use by recruiting division

  reducing number of man-hours per job and number of recruiters on staff per shift. Managed high level global client accounts in TV Pilot Testing

  Cosmetics

  OTC adult and children’s medicines

  and consumer packaged goods.\n\nSpearheaded migration to new database management system that will reduce company’s reliance on paper

  further reduce recruiting man hours per job

  and improve overall deliverables to client research buyers.

  Project Manager

  Baltimore Research

  Catonsville

  •\tInstruct undergraduate degree-seeking students in fundamentals of psychology. Adapt psychology department’s Core Curriculum Objectives into a personalized approach for contemporary instruction in PSYC 101.\n•\tLead class for 3 hours on Saturdays for 15-week semesters. Skills and duties include lesson planning

  curation of technology-themed instructional aids

  career and academic counseling

  and Blackboard Online Class Management.\n•\tConsistently receive positive feedback from students (student survey scores) and program coordinator (class observations) each semester on classroom instruction and student engagement methods.

  Adjunct Professor

  The Community College of Baltimore County