Resume

• 2019

  University Health Network

  LABORATOIRES POURQUERY

  Spin Master

  Toronto

  Canada Area

  - Performed statistical analysis and data visualization/reporting regarding operational

  funding (HBAM) performance and patient flows of Toronto Rehabilitation Institute \n(Includes: benchmarking

  reconciliation

  prediction

  trend analysis

  forecasting etc.)\n- Developed a 30-day readmission predictive model with logistic regression and dashboard for General Internal Medicine (GIM) unit at Toronto General Hospital consisting of 70+ physicians \n- Automated and transformed existing reports through data cleansing

  manipulation

  relational databases management

  queries and dashboard development (Python

  SQL

  Power BI)\n- Established project management practice for Decision Support team for various Business Intelligence and Data Modelling projects (Requirements gathering

  data dictionary

  project plan

  status updates etc.)\n- Optimized funding allocation with the creation of patients grouping calculator \n- Provided consultation and data insights on Toronto Rehab scorecard by monitoring key performance indicators (KPI) and staff workload data

  with the interaction of various healthcare databases (NRS

  DAD

  EPR

  CIHI

  IntelliHealth)\n\nTechnical experience: Oracle PL/SQL

  Python

  Cognos

  SAS

  Power BI

  VBA

  SharePoint\n\n

  Senior Decision Support Analyst

  University Health Network

  -Managed costing projects with the product development teams to prepare proper bill of materials (BOM) for 10+ brands by identifying key cost drivers from internal vendors data which reduced preliminary production cost for up to 75%\n\n-Collaborated closely with marketing team

  design team

  packaging team

  quality control team and international team to make appropriate pricing decisions

  to ensure product quality and product delivery

  and to develop project plans to launch new products\n\n-Led the Engineering Team of 9 members to complete 10+ Kaizen Continuous Improvement projects which optimized the entire product development cycle\n\n- Accelerated cost forecasting process by 75% by developing

  evaluating and maintaining internal costing tools with Excel

  Macros and VBA codes \n\n-Maintained costing database with Excel by reviewing vendor's quotes regarding product specifications

  production cost and raw material cost of various brands with each brand containing 100+ parts\n\n-Initiated market research on competitors' products to compare price point and playing features to maximize business opportunities

  and to increase overall play value and customers' satisfaction \n\n-Created 4 new playing features by performing functional testing and prototype building project with SolidWorks which met customers expectation and increased overall product value\n\n-Performed quality assurance on sample products with respect to safety features

  functions

  aestheticism and play patterns with the Quality Control team and International team to ensure the products met the internal safety requirements prior to delivery

  Costing Engineer

  Toronto

  Canada Area

  Spin Master

  Research project: Studied and devloped a new type of Lithium Ion Battery (LIB) which can potentially improve the battery performance and lifetime by 10 times with the use of nano-sized silicon materials

  Research Associate

  Toronto

  Canada Area

  University of Toronto

  Summer research project:\n\n-Studied the anti-reflective properties of the nano-structures inside the butterfly's eyes and their potential applications (such as increasing the efficiency of solar cells

  and visibility of computer screens)

  with the use of Scanning Electron Microscope (SEM)\n\n- Presented findings regarding the working mechanism of the anti-reflective properties with hand-made models and posters to Ontario high school teachers and students

  aiming to introduce and arouse the public's interest in nanotechnology

  Research Assistant

  Toronto

  Canada Area

  University of Toronto: nanOntario Youth Outreach Program

  -Implemented quality assurance protocol in compliance with the European Standards (ENs) to evaluate the quality of various types of consumer products

  including indoor and outdoor furniture

  bicycle and Christmas accessories

  Quality Specialist

  Hong Kong

  LABORATOIRES POURQUERY

• 2018

  Project Management Professional (PMP)®

  Project Management Institute

  Professional Engineer (P.Eng)

  Professional Engineers Ontario

• 2017

  Google Analytics Certification

  Google

  Activate Business Analytics with Power BI

  Microsoft

  ITIL® Foundation

  AXELOS Global Best Practice

  GR750331982JH

• 2016

  TELUS

  University of Toronto

  Toronto

  Canada Area

  -Promoted and executed enterprise-wide Operational Excellence (OE) Maturity Assessment\n-Led Operational Excellence training development \n-Managed and facilitated process improvement initiative and program workshops \n-Project management (SDLC

  Lean Six Sigma

  Own.it (i.e. Kaizen)

  Data analytics):\n e.g. IT Service Transformation

  Call Center Performance Improvement

  Enterprise Data Governance Management

  Customer Experience

  Retail Store Operation\n-Project assessment

  reporting and dashboard development\n-Business analysis (Requirements gathering

  clarification & sign-off

  UAT

  stakeholders engagement)\n-Deployed OE project reporting system to business solutions teams\n-GSuite deployment to Strategy & Enablement team \n-Supported employee engagement initiatives through coaching

  presentation

  1:1 etc

  Business Analyst

  Process Improvement Centre of Excellence

  TELUS

  Fundamentals of Health and Safety

  The Estée Lauder Companies Inc.

  Commercial Web Application Development Certificate (SQL

  C#

  CSS

  HTML

  JavaScript

  .NET)

  George Brown College

• 2015

  The Estée Lauder Companies Inc.

  Course: Thermodynamics (MIE210)\n\n-Organized weekly tutorial sessions to groups of 50 - 70 students in solving homework problems and explaining complicated thermodynamics concepts\n\n-Graded weekly quizzes

  midterm and final exam\n\n-Delivered lectures to a group of 100 students regardimg thermodynamics topics

  Teaching Assistant

  Toronto

  Canada Area

  University of Toronto

  Toronto

  Canada Area

  -Eliminated operational waste by 50% by implementing Corrective and Preventative Actions (CAPA) and through Change requests and Change control\n\n-Managed

  monitored and controlled operational issues and identify root causes with data-driven approaches in accordance to Lean Six Sigma methodologies (SPC charts

  process capability

  5-Whys

  PDAC

  DMAIC

  Cause-and-Effect relationship)\n\n-Reviewed and updated corporate Standard Operating Procedures (SOP) and train existing employees to meet regulatory requirement and business strategic plan\n\n-Acted as project manager to initiate test cases and lead investigation regarding production and consumer complaints through the DMAIC (Define

  Measure

  Analyze

  Improve

  Control) approach which aims to reduce complaints by 15%\n\n- Implemented process capability studies

  variance analysis

  reconciliation through data collection and analysis to track and ensure product reliability with a maximum failure rate of 2%\n\n-Performed risk assessment on finished goods and optimize overall KPI (number of rework

  defects rate etc.) performance to ensure efficient inventory flow (finished goods are released within 2-3 days) and maximize warehouse capacity\n\n- Constructed

  reviewed and updated Product Specification Sheets for 10+ product lines (Key brands: Estée Lauder

  MAC

  BOBBI BROWN

  CLINIQUE

  SMASHBOX)\n\n-Liaised with global supply chain

  R&D

  production

  maintenance

  marketing

  legal teams to enforce value-added steps to streamline daily operation resulting in reduction of rework (i.e. cost saving)

  Quality Engineer

  The Estée Lauder Companies Inc.

• 2014

  Lean Green Belt

  Institute of Industrial Engineers

  2211-4285

  Certificate in Excel Macros and VBA

  Humber College

• 2013

  Professional Engineers Ontario (PEO)

  Mandarin

  English

  Cantonese

  Undergraduate Student Research Award (USRA)

  Natural Science and Engineering Research Council of Canada

  Undergraduate Student Research Award (USRA)

  Natural Science and Engineering Research Council of Canada

  Master of Applied Science and Engineering (MASc)

  Core studies:\n•\tStatistical method for Quality Assurance\n•\tFinancial Engineering:\n•\tSupply Chain Management and Logistics

  Mechanical and Industrial Engineering

  University of Toronto

• 2008

  Certificate in Engineering Business

  Accounting and Finance

  University of Toronto - Rotman School of Management

  Bachelor of Applied Science and Engineering (BASc) with Honours

  •\tGraduated with Certificate in Engineering Business (Rotman School of Management)\n\n•\tParticipated in Professional Experience Year (PEY) Co-op Program\n\n•\tMentor

  Department of Materials Science and Engineering\n \n•\tAuthor-Frosh Handbook

  University of Toronto Engineering Society\n

  Materials Science and Engineering

  University of Toronto

  Business Analysis Essentials

  Forensic Engineering

  Change Management

  Engineering Economics and Accounting

  Business Process Analysis

  People Management and Organizational Behaviour

  Financial Engineering

  Fracture and Failure Analysis

  Statistical Method for Quality Assurance

  Supply Chain Management and Logistics

• 900

  •Led a team of 3 members to implement a design project of a steel plant consisting of Direct Current Electric Arc Furnace (EAF)

  Ladle Metallurgy Furnace (LMF) and Continuous Caster\n•Performed economic analysis including Net present value (NPV) estimation

  Cash flow and Sensitivity analysis to identify key cost drivers which included capital expense

  operating cost and steel selling price \n•Demonstrated steel plant was able to produce 2

  000 tons of thick slab every year with a Net Present value of +$278M with a Rate of return (ROR) of 10% on a 10-year basis\n \n

  Portfolio optimization and risk analysis on Financial Instruments (Bond

  Stocks and Money Market )

  - Studied the weight percentage of Stocks

  Bonds and MM of a portfolio as well as their respective risks (i.e. standard deviation)\n- Utilized Mean Variance Optimization Model and MATLAB to accurately measure the weight percentage of Stocks

  Bonds and MM with expected rate of return ranging from 4% to 12% from year 1991 to 2003

  Mechanical Properties of Uncoated and Core-shell Silicon nanowires arrays for the application of Lithium Ion Batteries

  •Managed independent research project by performing mechanical testing to develop a new type of Lithium ion battery (LIB) which can potentially increase the battery performance and lifetime by 10 times\n•Developed

  tested and implemented technical solutions to analyze both numerical and graphical data sets (each set contained 60

  000+ data points) using Excel and MATLAB with an accuracy of 95%\n•Prepared reports to provide a concise literature summary that translated current and past quantitative data and results into readable graphs and charts

  and recommended feasible topics for future research\n•Operated Scanning Electron Microscope (SEM) and Atomic Force Microscope (AFM) to obtain graphical (i.e. Force vs. Indentation depth curve) and numerical data regarding the performance of LIB\n•Performed monthly presentations with MS PowerPoint to a group of 6 members to explain technical problems

  solutions and results\n•Delivered presentation at the annual Nano Ontario Conference and developed network with internal and external resources by exchanging information regarding current and emerging nanotechnological research work \n

  Ho

  P.Eng

  PMP

  Jeffrey

  Ho

  P.Eng

  PMP

  University of Toronto: nanOntario Youth Outreach Program

• Deviation Management

  Quality Assurance

  Lean Manufacturing

  VBA

  Process Capability

  Portfolio Optimization

  Kaizen

  Matlab

  Project Management

  ANSYS

  European Standards (ENs) for consumer products

  CAD

  Cost Analysis and Reduction

  5S

  C/C++

  Macro

  Product Design and Development

  Continuous Improvement Process

  Microsoft Excel

  SAP ERP

  Mechanical properties of uncoated silicon nanowire arrays and core-shell silicon nanowire arrays for the application of Lithium Ion Batteries

  The application of nanomaterials to improve the performance and lifetime of Lithium Ion Batteries.

  Mechanical properties of uncoated silicon nanowire arrays and core-shell silicon nanowire arrays for the application of Lithium Ion Batteries