Experience

• Potomac College

  Adjunct Faculty

  Currently facilitating a Small Business Management course that introduces the challenges of entrepreneurship including the start-up and operations of a small business. Topics include types of small business ownership (including franchising and home-based business), financing alternatives, and issues of a small business (including personnel, marketing, site location, and managerial decision-making).

• Connections Academy

  Quality & Training Analyst K-12 Customer Support

  Assist in the creation and ongoing monitoring and maintenance of a comprehensive Total Quality Management program for every touch point with our customers/families: phone, email, webmail, Issue Aware tickets preparation and documentation
  Assist the Director, Total Quality Management with the research, measurement, and tracking of internal and external complaints, review and oversight of IAs, investigations, resolutions, and the measurement and tracking of the effectiveness of corrective and proactive steps taken to prevent issues from recurrence (root cause analysis and resolution)
  Review all Contact Center scripts for content and flow and provide feedback to the Operations and Workforce Management team with a view to continuous improvement
  Provide support services to the Manager, Quality and Training, for training manuals and tools to address quality requirements
  Coach and mentor agents in a program of continuous quality improvement
  Conduct training on a single skill basis

• Connections Academy

  Team Lead Admissions Advisor K-12 Education Sales Division

  Analyzed customer needs and business objectives and assisted in the development of communication objectives, strategies, and tactics for successful project/program implementation and ultimately lead team by exceeding revenue target with 160% of sales objective

• Staples

  Field Marketing Specialist

  Provides regional marketing and sales support for the growth initiatives within the contract division including promo items, print, technology, and furniture in the following states: DC, GA, MD, NC, SC and VA. Also, manages the B2B marketing activities and communication initiatives for mid market business customers marketing plans and coordinate the distribution and communication of marketing collateral materials and facilitate communication with regional key supplier contacts.

• Naviance

  Account Development Specialist

  As an Account Development Specialist, I managed an assigned geographic territory in K-12 education – public and private. Territory development includes development of existing accounts, opening new business and teaming with District Sales Managers to expand success at the school level to district- and state-wide opportunities.

• Central Piedmont Community College

  Marketing Professor

  Currently facilitating Principles of Marketing course that introduces the principles and problems of marketing goods and services. Topics include promotion, placement and pricing strategies for products. Upon completion of the course, students are able to apply marketing principles in organizational decision-making and analyze target market selection.