Resume

• 2007

  FiberOne

  LLC

  Columbia College of Missouri

  APT College

  Lake Sumter State College

  United Information Technologies

  Alden Systems

  Verizon

  Developed curriculum and designed training materials and job aids for newly designed order and dispatch systems. Scheduled and provided training to Splice/Service Technicians and Customer Service Representatives in call management

  dispatch

  and field job completion functions. Provided post-training support and assisted local management with process structure.

  United Information Technologies

  Instructor

  WLAN classroom instruction. Basic RF theory

  network protocols

  standards

  regulatory compliance

  Wi-Fi operational concepts. Microsoft Office 2010 - Word

  Excel

  and PowerPoint. Topics include basic understanding of functions and operations in order to effectively use programs.

  APT College

  Field Auditor

  Contract position to inspect ONT fiber installations. Specifically to audit and report field conditions related to bonding and grounding of Verizon’s Fios installed base.

  United Information Technologies

  Marketing and sales of fiber optic components to systems integrators and telecommunications companies in Mid-Atlantic and Carolinas areas. Attended trade conferences

  conducted regional market assessments. Performed product demonstrations and training.

  FiberOne

  LLC

  Team Lead

  Performed asset inventories of telecommunications central offices nationwide. Conducted site surveys and generated inventory reports. Deployed and managed project objectives and functional teams within market areas. Performed file audits and trained new employees.

  Alden Systems

  Lake Sumter State College

  Clermont

  Florida

  Business Computer Applications Instructor for both distance learning and instructor-led classes.

  Adjunct Instructor

  Developed and led formal classroom instruction in Computer Networks and Communications. Topics included network architecture and the OSI Model. Physical protocols for data transmission and error detection/correction. LAN protocols and internetworking. Analog

  digital

  and IP telephony concepts.

  Columbia College of Missouri

  Local Manager

  As Local Manager:\t\nManaged work operations in the construction of copper and fiber telecommunications facilities

  including splicing and multiplexer installations and turn ups. Managed company service technicians in the installation and repair of corporate circuits. Led teams in the installation and repair of consumer POTS

  DSL

  and HSI. Provided leadership to operations staff and project teams. Adhered to operational and budget controls. Led training sessions in job safety

  DOT safety

  and motor vehicle safety. Performed outside plant quality inspections and ride along reviews. Managed outside plant contractors

  contract work inspectors

  air pressure teams.\n\n As Public Communications Specialist:\nProvided IT support for public telephone management system. Performed desktop PC installations

  software upgrades

  network security

  and LAN support. Installation and repair of coin lines and stations. Account management

  sales of coin products and long distance plans.\n\n As Computer Operations Supervisor:\nProvided guidance and leadership shift workers in 24/7 test and production environments. Performed production forecasting

  quality management

  change management

  staff scheduling. Managed hardware

  software

  and telecommunications projects.

  Verizon

• 1997

  M.S.

  Telecommunications and Network Management

  Syracuse University

• 1989

  B.S.

  Computer Science

• Troubleshooting

  Business Development

  Wireless Networking

  VoIP

  Network Architecture

  Hardware

  Leadership

  Telecommunications

  Fiber Optics

  Software Installation

  Network Design

  Telephony

  Networking

  Management

  Network Security

  Training

  Account Management

  Optical Fiber

  Mead

  James

  United Information Technologies