Resume

• 2014

  Doctor of Philosophy (Ph.D.)

  Doctor

  Health Sciences

  DHSc. Leadership and Organizational Behavior.

  A.T. Still University of Health Sciences

• 2009

  M.H.A.

  M.P.H.

  Hospital Administration

  Public Health

  Certified Professional in Healthcare Quality (CPHQ)

  National Association for Healthcare Quality

  Certified Professional in Patient Safety (CPPS)

  American Society of Professionals in Patient Safety

  Fellow- American College of Healthcare Trustees

  American College of Healthcare Trustees

  Fellow Status (FACHE)

  American College of Healthcare Executives

• 2007

  B.A.

  Business Management

• 2005

  B.A.S.

  Management

  University of Iowa Veterans Club

  University of Iowa

• 2000

  A.A.S.

  Computer Networking

  A+ Programing

• 1

  Washington D.C. Metro Area

  System Strategic Leader (02/2014-10/2015)\nLarge system of five hospitals with 500K emergency visits

  800 hospital beds

  4700 physicians

  18K employees

  and a Net operating revenue of $2.6M ranking at the top of U.S. News & World Report’s list of the region’s best hospitals. The Inova Medical Group (IMG) Outpatient services consist of 150 physicians in 22 primary care locations 24 specialty clinics.\t\t\t\t\t\t \t \n•Served as the management/program leader and facilitator for planning

  continuous improvement of operations

  \nresolving critical problems concerning operational

  budget

  and patient flow or staff

  in both inpatient and outpatient service lines. \n•Coordinated Thedacare strategic deployment program (True North) and Lean performance improvement projects at the system level in addition to leading priority projects in patient financial services; primary care

  women’s and children’s outpatient services

  mental health service lines

  sports medicine

  radiology

  orthopedics

  and neurosurgery. \nMajor Accomplishments:\n•Improved clinical flow by 28% resulting in increased slot availability.\n•Improved call center capacity

  phone tree entrapment

  and customer satisfaction.\n•Reduced Billing WIP 3.9 to 2.4 days; Follow-up WIP from 4.8 to 1.8 days.\n•Reduced A/R from 49 to 42 days.\n•Reduced denials write-off as a percentage of GPR from .90 to .52.\n\n\n

  Senior Strategic Improvement Leader

  Inova Health System

  Serves as a member of the Advisory Board at PristaCorp

  based in Austin

  which provides a highly distinctive SaaS-model application presenting clinical performance metrics for hospitals. The use of the online ActionCue® Clinical Intelligence application ultimately supports the protection of hospitals’ revenue and higher reimbursements that are conditioned on quality of care.

  Prista Corporation

  US Navy

  Washington D.C. Metro Area

  Led by the opportunity to work for the Surgeon General

  overseeing the 63K medical personnel

  16 hospitals

  2 medical centers

  9 clinics

  2 hospital ships

  and 3 dental battalions

  providing world class care

  anytime

  anywhere.\t\n•Provided oversight and governance over the day-to-day strategic management activities. \n•Managed health system operations

  organizational development

  strategic growth

  executive management

  and coaching on matters related to clinical operations

  and overseeing performance improvement throughout Navy Medicine. \n•Coordinated the development of new global strategic plan including the deployment of strategic initiatives across all medical facilities with a framework supporting a lean culture driving improvements to health outcomes

  readiness

  and value. \n

  Office of Strategy Management

  Executive Directorate

  Bureau of Medicine & Surgery

  Des Moines

  Iowa Area

  Government general medical

  surgical

  and Neurophychiatric hospital

  and long-term care center with 255 beds in an organized labor/ Union work environment. \t\t\t\n•Tasked to establish a system of care that provides consistent

  well coordinated

  and desirable patient outcomes by improving clinical effectiveness

  reducing waste

  streamlining clinical processes to ensure high reliability of care throughout the system.\n•Worked with organized labor and handled union negotiations required for system changes and work area redesign.\n\n

  Patient Safety and Quality Leader

  Veterans Administration Health System

  Marquette

  MI

  A 307-bed regional and specialty care hospital

  provides care in 65 specialties and subspecialties. More than 200 doctors and 1

  800 employees deliver care for approximately 9K inpatients and more than 350K outpatients per year.\n•Responsible for designing

  planning

  and implementing performance improvement systems that integrate quality practices throughout the organization.\n•Partnered with the Chief Medical Officer in developing an integrated provider partnership for quality improvement and growth across service lines. \n•Partnered with the Chief of Staff in redesigning the Medical Staff model

  Medical Staff department structure

  and governance of Medical Staff

  credentialing

  peer review

  and M&M review. \n•Oversaw the organizations Patient Safety

  Quality management

  and Infection Control departments. \n•Consulted with the administrative team

  department managers

  and other staff on day-to-day operations

  patient flow

  and quality issues\n•Oversaw

  developed

  and implemented quality improvement programs designed to keep the organizations’ facilities in a state of readiness for various licensing and accrediting bodies to include: The Joint Commission (TJC)

  Centers for Medicare & Medical Services (CMS)

  and other federal and state organizations.\n

  Interim Executive Director

  UP Health System - Marquette

  Washington D.C. Metro Area

  Implemented and managed the patient safety

  infection control and quality improvement activities for Inova's flagship hospital

  an 833-bed

  nationally recognized regional medical center and Level I trauma center.\n•Lead coordinator for organizational transition to a High Reliability Organization model.\n•Managed the regulatory and Joint Commission readiness activities and facilitated announced/ unannounced TJC/ \nRegulator visits.\n•Lead substantial improvements to CLABSI

  CAUTI

  VATs

  and other Infection Prevention efforts across the organization using High Performance Management.

  Patient Safety Quality Specialist

  Inova Health System

  Greater Philadelphia Area

  A children's hospital treating orthopaedic

  spinal injury

  as well as a host of orthopaedic and neuromusculoskeletal disorders

  and diseases at the hospital and across five outpatient clinics.\n•Provided oversight and governance over the developing policy

  providing for necessary resources

  including long term capital expenditures. \n•Appointed and monitored medical staff

  assuring that quality and equal level of care was provided. \n•Defined the role of the health system

  while providing institutional planning and approving an annual operating budget.\t

  Member

  Board of Governors

  Shriners Hospitals for Children

  •Re-designed & constructed new training infrastructure\n•Created a networked training group

  and virtual resource training capabilities. \n•Assisted personnel in investigating and analyzing contractor facilities

  systems for improvement opportunities. \n\n\nConsulted directly with managers and Specialists to scope improvement project needs and too follow-up on the effectiveness of solutions. Considered successful in leveraging workplace culture to adopt new technologies & concepts while overcoming employee objections and obstacles.

  CDS Global

  National Association for Healthcare Quality

  American College of Healthcare Executives (ACHE)

• As a Patroller

  we take pride in providing top-notch medical care to the sick and injured

  frequently seeing trauma-related injuries and have the resources to assess and provide initial immobilization techniques

  airway management

  and hemorrhage control. This includes medical chart writing and accident documentation. Transport of patients down the mountain to the base area by toboggan for medical treatment and/or arrangement of transport to a medical facility. Extrication of patients from compromising situations and places

  including high angle rescue and emergency chair lift evacuation. We also promote accident reduction through skier education and maintenance of mountain safety and rescue equipment. Daily activities revolve around an effort to educate the public in responsible enjoyment of the mountain

  improve guest relations and provide emergency care.

  National Ski Patrol

  Process Improvement

  Leadership Development

  Public Speaking

  Policy

  Troubleshooting

  Management

  Healthcare Management

  Lean Tools

  Strategic Planning

  Program Management

  Nonprofits

  Leadership

  Team Building

  Healthcare

  Six Sigma

  Training

  Patient Safety

  Organizational Development

  Hospitals

  Analysis

  Outdooor Emergency Care Instructor

  Training National Ski Patrol Candidates in Basic level emergency care similar to NREMT-B

  NAHQ Patient Safety (PS) Work Group for Q Essentials Development

  Selected to help develop the Patient Safety Q Essentials. The Q Essentials are a framework to support healthcare quality professionals (HQPs) in assessing and expanding their professional knowledge and abilities.

  Redden

  DHSc

  MHA

  MPH

  FACHE ஃ

  Jake

  Redden

  DHSc

  MHA

  MPH

  FACHE ஃ

  Federal Aviation Administration

  Veterans Administration Health System

  HRO Leaders LLC

  US Navy

  UP Health System - Marquette

  CDS Global

  Shriners Hospitals for Children

  University of Maryland University College

  Inova Health System

  Prista Corporation

  Des Moines

  Iowa Area

  Project manager of complex systems associated with facilities and services required for high reliability commercial aviation navigation to assure a reliable

  safe

  and smooth flow of operations. \n•Principal specialist in the development of the safety reporting program.\n•National leader in Safety Culture

  Human Factors engineering

  and Just Culture implementation.\t

  Project Manager

  (ATSS)

  Federal Aviation Administration

  Baltimore

  Maryland Area

  UMUC is nationally recognized as a leader in graduate healthcare programs. The health care administration program is designed to develop leaders to manage complex organizations that serve diverse individual and community needs. In this program

  students gain the expert knowledge

  management skills

  and strong professional development needed to maximize potential in this era of rapid healthcare transformation.\n•Facilitated classroom learning while developing training objectives and measurable goals in Masters of Healthcare Administration

  Graduate Program. \n•Established clear and measurable instructional goals for styles of leadership

  healthcare change

  policy development

  healthcare quality

  and organizational development.\n

  Adjunct Professor

  University of Maryland University College

  Sioux Falls

  South Dakota Area

  As the Senior Executive Consultant -Interim Leadership Coach

  I undertake interim and temporary assignments covering the medical centers operations

  flow

  and quality management portfolio. As a leading expert in High Reliability Operations (HRO)

  I specialize in setting up empowered departments and leaders that are able to create breakthrough results in performance

  outcomes

  and financial measures. Normally responsible for planning

  administration

  and monitoring

  to include the consistent readiness of quality management

  regulatory requirements

  and process-improvement initiatives. \n\nTasked with: \n• Turning Quality Departments in varying states of excellence around

  focused on identifying and implementing unique and varied initiatives aimed at improving patient care quality

  experience

  and financial wellness.\n• Serving as a strong medical staff partner

  able to peel-back long-ingrained culture barriers driving up physician’s engagement in driving the organizations quality and operational agenda. \n• Targeting trust and sustainability with other executive and clinical leaders

  facilitate continuous improvement programs throughout the organization and helping develop a culture of continuous improvement and excellence.\n• Collaborating with other executives and engaging with leaders and clinicians throughout the organization in a hands-on fashion to build quality

  efficiency

  effectiveness and a sense of shared accountability.\n• Taking a clinical leadership role in evaluating care delivery and developing the infrastructure for improvement; and\n• Strengthening the data and information capabilities of the organization and championing a data-driven environment

  Chief Quality Officer -Interim Leadership Coach

  HRO Leaders LLC