Resume

• 2002

  Master's degree

  Family and Consumer Sciences/Human Sciences

• Customer Service

  Budget Management

  SAP

  Strategic Planning

  Microsoft Office

  University Teaching

  QuickBooks

  Project Management

  Presentation Skills

  Executive Administrative Assistance

  Research

  Inventory Management

  Management

  Needs Assessment

  Executive Management

  Human Resources

  Sales

  Outlook

  Ellis

  Vibrant

  compassionate and results-driven professional with over 10 years of progressive leadership success in diverse organizations. Proven to excel at communicating and partnering with different organizations and constituents in order to produce beneficial and positive outcomes for clients and staff. Highly skilled at discerning individual’s strengths

  ascertaining effective goals and implementing strategies that promote affirmative change.

  Jacquelyn

  Ellis

  Department of Economic Opportunity

  State of Florida

  BFB Enterprises

  Bowling Green State University

  Roto Rooter Plumbing

  Lynn Haven

  FL

  Lynn Haven

  FL

  Effectively managed all business and financial operations for a 7 county-wide Roto Rooter Franchisee with gross sales averaging between $2.5-3.2M annually. Directly supervised up to 15 employees on a daily basis to assure company profitability and adherence to the franchisee guidelines for superior quality service. Handled all benefits administration for staff

  as well as negotiated annual benefits packages with vendors. Served as a liaison between owners and employees by handling questions and disseminating information

  sharing competitive knowledge and best practices with employees

  and resolving any work-related issues. Analyzed and modified current procedures that effectively reduced labor costs by almost 20% while still maintaining high quality and competitive services. Developed and implemented the owner’s concept for a portable sanitation division

  created the advertising and marketed the division

  which now brings in ~$565K in annual revenue. Audited monthly sales call sheets containing 400+ service calls with 100% accountability to assure all materials

  equipment

  and labor was billed correctly and payments were received in a timely manner. Conducted new employee orientation to foster positive attitude toward organizational objectives. Negotiated and acquired all necessary insurances that saved the company over $80

  000 in one year. Served as single point of contact for over 75 vendors to assure company received quality products and services

  as well as assured all pricing contracts were upheld. Took lead over financial administration in last quarter of 2012 and effectively managed costs and budgets that raised company profits between $140-340K consecutively for 3 fiscal years working with the same gross revenue in the preceding years. Processed all the company’s state and federal tax forms on a weekly

  monthly

  quarterly and annual basis. Successfully initiated the company’s first 401K and profit sharing program to help reduce tax costs.

  Vice President of Finance and Administration

  Roto Rooter Plumbing

  Lynn Haven

  FL

  Bowling Green

  Ohio

  Served as the AmeriCorps VISTA* representative for BGSU to assist in the development and outreach initiatives of the Service-Learning Pedagogy

  as well as function as a representative in the Midwestern Campus Compact. Position held from 2005-2006 with duties and accomplishments including the following: Mentored

  counseled and served as an advisor for 10 low-income

  first-generation college students participating in the Midwest Campus Compact Citizen Scholar Fellows Program.\tRecognized by the Ohio Campus Compact as an exemplary program and the only state-wide fellow program that had students presenting at the year-end awards banquet. Planned

  promoted and coordinated all services and promotions for professional development workshops. Maintained $8K budget for promotion and awareness of service-learning pedagogy campus-wide. Wrote Bi-Annual Service-Learning Newsletter that was sent out to over 500 academic faculty

  8 separate College Directors

  and University Executive Board Members and Staff. Maintained 250+ member listproc that was utilized to educate and promote service-learning by writing bi-weekly eNewsletters that could effectively assist faculty with course conversion.\n\nCourses Taught as Adjunct Faculty for the School of Family and Consumer Science:\n HDFS 202: Contemporary Marriages and Families\n HDFS 421: Family

  School

  and Community Partnerships\n\tHDFS 220: Infant and Toddler Development\n\tHDFS 301: Teaching Preschool \t\n\n

  Assistant Coordinator for Service-Learning

  Adjunct Faculty

  Graduate Senate President and Assistant

  Bowling Green State University

  Serve as the primary contact and coordinator for the President in all business aspects of a US based import and export chemical sales company with gross sales up to $7.9M annually. Responsible for coordination of services with customers

  vendors

  booking agents and freight forwarders assuring that all sales transactions are completed in a timely and accurate manner. Monitor 4 different warehouses within the US

  assure inventory is balanced on a weekly basis

  advise President of availability of all materials and procure inventory based upon quarterly and annual sales projections from sales analysis spreadsheets. Sustain strong working relationships with vendors and customers from 8 different countries.\tRequest bids from up to 10 different vendors

  develop pro-forma quotes for the President to review

  as well as give recommendations based upon my analysis. Compile sales data from purchase orders to analyze profit and/or loss and provide reports to the President. Gather and analyze monthly

  quarterly and annual sales reports into an ongoing data base for the President

  report any discrepancies and assure the company stays above the average set margin. Compose and manage all external communications for the President on a daily basis to both US and International customers and vendors. Draft weekly financial reports to the President

  as well as advise of all upcoming international transfers and payment requests that need completed. Resolve all purchasing and sales transaction issues that arise and report them to the President with recommendations and implement as approved. Maintain a flexible schedule for open dialogues with International vendors and customers during their county of origins’ working hours. Work directly with accountants and 401K plan administrators to assure compliance and provide any necessary documentation or reports needed. Process all mandated state and federal tax forms on a bi-weekly

  quarterly and annual basis.

  Executive Administrative Assistant

  Panama City

  Florida Area

  BFB Enterprises

  Served as the liaison between the unemployed/ underemployed worker and the business community from diverse and varying socio-economic backgrounds by educating

  training and assisting them through a variety of platforms in order to make lasting connections. Facilitated and conducted weekly workshops that assist up to 40 clients by providing education on effective job searching and personal marketing strategies. Selected to serve as the Regional TAA Coordinator for the State Florida to effectively partner with TAA Coordinators throughout the United States to assist trade affected workers in re-employment training/assistance and supervise regional case managers at local training facilities. Partnered with three local training/education/employment assistance offices/schools to provide functional supervision and coordination of all marketing and event planning for the 25th Annual Bay County Job Fair; successfully connecting 62 employers and 2311 job seekers. Interviewed and conducted needs assessment with clients in one-on-one counseling sessions

  developed individual employment plans

  provided follow-up services as requested

  assured all documentation and case notes are maintained for approved programs

  and tracked all clients in database containing almost 100 active clients. Participated in community outreach by serving as an Ambassador for the Bay County Chamber of Commerce

  served as the point-of-contact for new and established employers

  marketed services to local employers through site visits

  and promoted upcoming job fairs

  training seminars and programs throughout the community. Developed and successfully implemented a new on-site workshop that delivers an in-depth

  strategic

  and hands-on approach to resume writing in class setting of 10 students.

  Employment Security Representative II

  Panama City

  Florida Area

  Department of Economic Opportunity

  State of Florida