Experience

• Tufts University

  Calendar Coordinator

  J.J. worked at Tufts University as a Calendar Coordinator

• Self - Employed

  Technology Consultant

  Independent consultant on technology and computer management. Continued revision and development to SREB’s Electronic Campus distance learning project including design updating of SQL Server database and rewriting of data entry and management web systems.

• Louisiana Delta Community College

  Instructor of CINS & Business

  Teach a range of computer and business related courses including: Introduction to Computers; Introduction to Business; Database Applications; Principals of Marketing; Introduction to Internet Technologies; and Intermediate Web-Page Design. Full-time online instructor 09/2014 – present.
  
  Instructional
   Teach in a variety of settings including face-to-face, online, and team teaching.
   Develop curriculum, resources and metrics to provide instruction to both traditional and non-traditional students.
   Utilize online learning tools, including the Course Management Systems Canvas and Joule and Pearson’s MyITLab, to enhance student learning.
   Advise new and returning students as to course selection, academic requirements, policies and procedures of the college, and other aspects of academic development. Engage in student retention initiatives. Utilize Banner system to manage student and course record information.
   Managed semesterly exit exam given to all graduating students used to gauge learning and program success as part of program’s Southern Association of Colleges and Schools (SACS) assessment.
  
  Leadership and Service to the College
  
   Provide leadership for the faculty in the role as Vice-Chair and Secretary of the Faculty Council. Spoke in the faculty’s name in meetings with senior administration including working with administration to reverse proposed policy changes that would have negatively impacted faculty quality of life.
   Serve as faculty representative member to college committee developing the school’s budget, task force developing recommendations on faculty workloads and the student disciplinary committee.
   Coordinate revision for the Chancellor of the College’s academic catalog to provide up-to-date information and to reflect the school’s updated policies following merger with the Northeast Louisiana Technical College.
   Engage in the review and approval of proposed online courses developed for the college on the college’s E-Learning Committee.

• Kowal & Associates

  IT Manager

  Managed daily technology operations for a call center quality monitoring consulting firm including being responsible for all staff and call center monitoring computers, data backup and recovery.
   Oversaw implementation of software to allow shadow monitoring of client call-center agent activity.
   Developed Access databases for projects and data reports for clients and provided client billable hours for the firm.

• Southern Regional Education Board

  Director of IT

  Developed, implemented, managed and supported technology operations for internal and external users at this sixteen state compact for education.
   Managed technology use across entire organization, supporting over one hundred users both in-office and working from remote sites across 14 states. Standardized purchasing across SREB in order to improve management purchases and facilitate sharing computer resources and parts to extend the functional life of systems. Coordinated with accounting to manage expensing resources from general fund and over 50 grant based cost centers as appropriate.
   Hired and supervised professional and Georgia Institute of Technology Cooperative Program student IT staff. Provided guidance and mentorship to students alternating education and professional work semesters related to their field of study. Coordinated continuity across semesters to maintain seamless operations with continual rotation of student personnel.
   Worked with over 200 colleges and universities to exchange data and develop and update a database and web site to be a searchable data repository to be a clearinghouse of distance learning courses and degree programs available to students across the southern region. Responded to needs of partners to accommodate individual state requirements and policies.
   Established, coordinated and presented regular information sessions to provide continuing education for staff members on technology topics and created instructional documents for staff reference.
   Developed and managed databases in Access and SQL servers used both on the desktop and through web-based interfaces.
   Managed Windows based client-server local area network incorporating Windows servers and desktop clients, ensuring availability of resources and ensuring storage and backup of organizational and user data.