Resume

• 2005

  Spanish

  M.A

  2007 Cognitive Psychology

  University of Alabama

  PhD

  Cognitive Psychology

• 2000

  B.S

  Psychology

  Cognition and Learning

  Teaching of Psychology

  Readings in PY Grad

  Dissertation Research

  Advanced Statistics 1

  Structural Equation Modeling

  Advanced Statistics 2

  Seminar: Cognitive Engineering

  Developmental Disabilities

  Advanced Social Psychology

  Seminar: Visual Cognition

  Cognitive Neuroscience

  Contemporary Issues Research

  Perception and Action

  Thesis Research

  Graduate Research

  Research Methods: Psychology

  Seminar: Categories and Concepts

• 1997

  High School Diploma

  Kwajalein

• Usability Testing

  Spanish

  Leadership

  Task Analysis

  Experimental Design

  Qualitative Research

  Human Computer Interaction

  Teaching

  Research Design

  User Research

  Research

  Microsoft Excel

  SPSS

  Microsoft Office

  PowerPoint

  Cognitive Psychology

  Social Media

  User Experience

  Human Factors Engineering

  Human Factors

  Presenting UX Research Findings Using the Jobs to Be Done Framework

  It can be difficult finding effective ways to share the output of generative research to team members in a way that helps them feel confident making design decisions. The output from more tactical research is always so much easier

  comparatively speaking. With generative outputs

  we run into more “this is very interesting

  but what should I do about it?” kinds of scenarios. Adopting the Jobs to be Done (JTBD) model for documenting and sharing out generative research results has really helped with that.

  Presenting UX Research Findings Using the Jobs to Be Done Framework

  In a prior article I wrote for UXmatters

  “Presenting UX Research Findings Using the Jobs to Be Done Framework

  ” I discussed the benefits of using the Jobs to Be Done (JTBD) framework when sharing findings from generative UX research. The article described how the organizational components and the corresponding artifacts of the JTBD method—that is

  the Jobs Atlas—empower stakeholders to develop an empathetic understanding of users and help UX researchers make granular

  tactical decisions. In the article

  I posited that these methods and artifacts offer a better way of providing usable research findings to stakeholders than other methods of disseminating the results of deep-dive

  generative

  user research—particularly personas.

  The Pitfalls of Personas and Advantages of Jobs to Be Done

  James Henry

  McKeen

  Shipt

  Cox Automotive Inc. (Dealertrack Technologies

  Dealer.com)

  The Home Depot

  Bradford Health Services

  University of Alabama

  Was a member of the \"Crisis\" team

  the first point of contact for patients. Duties included conducting open-ended interviews

  collecting drug and alcohol use histories and consequences. Acting as an advocate for the potential patient between the hospital's admittance board and insurance documenters. Answering phone calls from potential patients or family members inquiring about admission and encouraging them to engage in a crisis interview in-person. Assuaging potential patients and family members anxieties

  laying down the foundation for a positive and empowering experience directed towards some form of treatment and subsequent sobriety.

  Bradford Health Services

  Shipt

  Birmingham

  Alabama Area

  User Experience Researcher

  Utilizing quantitative and qualitative data to create superior understandings of human behavior in the online environment to assist in the development of web marketing tools that best fit the needs and desires of auto dealerships and the researching consumers.

  SR. User Experience Researcher

  Burlington

  Vermont Area

  Cox Automotive Inc. (Dealertrack Technologies

  Dealer.com)

  Sr. Analyst

  Usability Research

  Greater Atlanta Area

  The Home Depot

  I received my PhD in Cognitive Psychology.

  Graduate Student

  Tuscaloosa

  Alabama Area

  University of Alabama