Experience

• YMCA of Greater Cleveland

  Branch Director

  Build and maintain community collaborations in order to address neighborhood concerns or disparities.
  Promote the Y mission through the creation of a culture of philanthropy with Y staff, members, volunteers and donors.
  Staff liaison to the branch adivosory board.
  Responsible for branch hospitality services, including facility maintenance, cleanliness and creating a welcoming environment.
  Completed project establishing a new board advisory book and recruitment packages for potential board volunters.
  Tasked to help lead the reestablishment of Youth in Government in the City of Cleveland.

• YMCA of Coastal Georgia

  Branch Director

  Manage branch operations: facility maintenance and hospitality, budget and financials and member engagement.
  Develop and guide center staff and leadership team.
  Ensure adherence to Georgia state child care licensing policies.
  Successfully complete Annual Campaign.
  Indentify, recruit and orient branch advisory board members.
  Create relationships with community organizations.

• YMCA of Metropolitan Milwaukee

  Membership and Wellness Director

  Engaging YMCA facility members, community members and volunteers by providing guidance and an overview of the Y mission through a diverse and well-versed staff team.
  Accurate reporter and adherence to monthly member acquisition, retention and conversion goals.
  Creating and implementing a strategy around results from member satisfaction surveys to increase communication and program access.
  Recruit, hire and orient new staff in order to deliver the highest caliber of customer service.
  Establish relationships with community organizations to aid in their pusuit of a healthy lifestyle for staff, customers, students, families and congregants.

• YMCA of Metropolitan Milwaukee

  Center Executive

  Work in collaboration with additional branch directors comprising the Urban Campus to promote the Y mission and work in tandem with community organizations and individuals to address issues, concerns and gaps in the City of Milwaukee.
  Focused attention on creating energy and attention on the Annual Campaign. This included recruiting and guiding the chairperson and creating timelines and materials to aid in the successful conclusion of the Annual Campaign.
  Assisted as a staff liaison to the advisory board, providing opportunities for recruiting and orienting board members.
  Partner in the presentation of several grant proposals including the Opus Foundation and Susan G. Komen.
  Key leader in maintaining member engagment and satisfaction at the Downtown Y.
  Volunteer trainer for New Employee Orientation, Diversity and Cultural Competency and various components of a leadership series to support new and promotable managers.

• Savannah State University (SSU for Students and Alumni)

  Adjunct Professor

  Heather worked at Savannah State University (SSU for Students and Alumni) as a Adjunct Professor

• U.S. Army

  Public Affairs Specialist

  Write and publish media releases regarding U.S. Army events, issues or impact on the surrounding community.
  On-air broadcaster delivering news and entertainment to military personnel, families and civilians.
  Supervision of soldiers ensuring compliance with U.S. Military standard operating procedures in addtion to assigning broadcaster duties, such as public information announcements and on-air shifts.