Gregory Heim
- Courses1
- Reviews2
- School: Texas A&M University
- Campus: College Station
- Department: Business
- Email address: Join to see
- Phone: Join to see
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Location:
College Station, TX - Dates at Texas A&M University: March 2015 - September 2017
- Office Hours: Join to see
Biography
Texas A&M University College Station - Business
Professor at Texas A&M University - Mays Business School
Higher Education
Gregory
Heim
Bryan/College Station, Texas Area
Dr. Gregory Heim is the Janet and Mark H. Ely `83 Professor in the Department of Information and Operations Management, Mays Business School at Texas A&M University.
Dr. Heim has taught UG, MS, and MBA courses on operations management, supply chain management, management information systems, and management of technology in supply chains. He teaches a PhD research seminar on empirical research about operations and supply chain management.
His research examines service and e-service operations, management of technology, e-retailing and retailer customer returns, and healthcare service operations. His articles appear in Decision Sciences, Journal of Operations Management, Journal of Service Research, Manufacturing & Service Operations Management, Production and Operations Management, and other top journals.
Dr. Heim is a Department Editor (Technology Management) of Journal of Operations Management, as well as a Senior Editor/Associate Editor/Editorial Review Board/Reviewer for other top OM/SCM journals.
Specialties: service operations; empirical research; archival (secondary) data analytics; econometrics/time-series and panel data analysis; forecasting; statistics
Experience
Texas A&M University - Mays Business School
Professor
Gregory worked at Texas A&M University - Mays Business School as a Professor
Mays Business School at Texas A&M University
Assistant Professor of Information and Operations Management
Teach "Information Technology for Supply Chain Management" course for undergraduate and graduate (MS-MIS) students. Research impact of IT on operational performance. Focus on service operations management topics.
Board Positions: Center for Management Information Systems (CMIS) Faculty Advisory Board
Awards: Teaching Performance Award (2010), Research Productivity Award (2010), Mays Business School/The Lockheed Martin Aeronautics Company Excellence in Teaching Award (2009), Dean's Summer Research Productivity Award (2009)Mays Business School at Texas A&M University
Associate Professor, Information and Operations Management
Research impacts of IT and process changes upon service operations and supply chain performance.
Leadership: Faculty Senate (Member, Committee Chair) (2012-2018); Chairperson/Vice Chair, INFORMS Service Science Section (2012-2013)
Awards: Janet and Mark H. Ely `83 Professor (2017-present), Richard Stadelmann Faculty Senate Service Award (2015), Mays Research Fellow (2011-2017), INFO Department Service Award (Fall 2012), The Association of Former Students of Texas A&M University - Distinguished Achievement Teaching Award College Level (Fall 2012), Journal of Operations Management - Jack Meredith Best Paper Award Finalist (2011), Decision Sciences Journal Outstanding Reviewer Award (2011)Wharton School of Business, University of Pennsylvania
Post-Doctoral Research Fellow
Performed empirical research on e-commerce and e-service operations management.
Boston College, Wallace E. Carroll School of Management
Assistant Professor -- Operations, Information, and Strategic Management
Taught undergraduate and graduate MBA courses: Service Operations Management, e-Service Operations, Introduction to Operations Management, Management Information Systems.
Harbin Institute of Technology
Visiting Research Scholar
Gregory worked at Harbin Institute of Technology as a Visiting Research Scholar
Education
University of Minnesota
PhD
Business Administration (Operations and Management Science)
Hill Murray High School
High School Degree
High School/Secondary Diplomas and Certificates
University of Chicago
AB
Economics
Publications
The Value to the Customer of RFID in Service Applications
Decision Sciences
The Value to the Customer of RFID in Service Applications
Decision Sciences
Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance
Decision Sciences
The Value to the Customer of RFID in Service Applications
Decision Sciences
Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance
Decision Sciences
The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study
Journal of Operations Management
The Value to the Customer of RFID in Service Applications
Decision Sciences
Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance
Decision Sciences
The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study
Journal of Operations Management
Process Drivers of E-Service Quality: Analysis of Data from an Online Rating Site
Journal of Operations Management
The Value to the Customer of RFID in Service Applications
Decision Sciences
Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance
Decision Sciences
The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study
Journal of Operations Management
Process Drivers of E-Service Quality: Analysis of Data from an Online Rating Site
Journal of Operations Management
Serving the youth a balanced diet: interview with Gregory R. Heim
DC Velocity
The Value to the Customer of RFID in Service Applications
Decision Sciences
Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance
Decision Sciences
The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study
Journal of Operations Management
Process Drivers of E-Service Quality: Analysis of Data from an Online Rating Site
Journal of Operations Management
Serving the youth a balanced diet: interview with Gregory R. Heim
DC Velocity
Impacts of information technology on mass customization capability of manufacturing plants
International Journal of Operations & Production Management
The Value to the Customer of RFID in Service Applications
Decision Sciences
Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance
Decision Sciences
The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study
Journal of Operations Management
Process Drivers of E-Service Quality: Analysis of Data from an Online Rating Site
Journal of Operations Management
Serving the youth a balanced diet: interview with Gregory R. Heim
DC Velocity
Impacts of information technology on mass customization capability of manufacturing plants
International Journal of Operations & Production Management
Collaborative Product Development: The Effect of Project Complexity on the Use of Information Technology Tools and New Product Development Practices
Production and Operations Management
The Value to the Customer of RFID in Service Applications
Decision Sciences
Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance
Decision Sciences
The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study
Journal of Operations Management
Process Drivers of E-Service Quality: Analysis of Data from an Online Rating Site
Journal of Operations Management
Serving the youth a balanced diet: interview with Gregory R. Heim
DC Velocity
Impacts of information technology on mass customization capability of manufacturing plants
International Journal of Operations & Production Management
Collaborative Product Development: The Effect of Project Complexity on the Use of Information Technology Tools and New Product Development Practices
Production and Operations Management
Antecedents and Consequences of New Product Development Practices and Software Tools: An Exploratory Study
IEEE Transactions on Engineering Management
The Value to the Customer of RFID in Service Applications
Decision Sciences
Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance
Decision Sciences
The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study
Journal of Operations Management
Process Drivers of E-Service Quality: Analysis of Data from an Online Rating Site
Journal of Operations Management
Serving the youth a balanced diet: interview with Gregory R. Heim
DC Velocity
Impacts of information technology on mass customization capability of manufacturing plants
International Journal of Operations & Production Management
Collaborative Product Development: The Effect of Project Complexity on the Use of Information Technology Tools and New Product Development Practices
Production and Operations Management
Antecedents and Consequences of New Product Development Practices and Software Tools: An Exploratory Study
IEEE Transactions on Engineering Management
Learning and Relearning Effects with Innovative Service Designs: An Analysis of Top Golf Courses
Journal of Operations Management
The Value to the Customer of RFID in Service Applications
Decision Sciences
Longitudinal Analysis of Inhibitors of Manufacturer Delivery Performance
Decision Sciences
The Impact of Information Technology Use on Plant Structure, Practices, and Performance: An Exploratory Study
Journal of Operations Management
Process Drivers of E-Service Quality: Analysis of Data from an Online Rating Site
Journal of Operations Management
Serving the youth a balanced diet: interview with Gregory R. Heim
DC Velocity
Impacts of information technology on mass customization capability of manufacturing plants
International Journal of Operations & Production Management
Collaborative Product Development: The Effect of Project Complexity on the Use of Information Technology Tools and New Product Development Practices
Production and Operations Management
Antecedents and Consequences of New Product Development Practices and Software Tools: An Exploratory Study
IEEE Transactions on Engineering Management
Learning and Relearning Effects with Innovative Service Designs: An Analysis of Top Golf Courses
Journal of Operations Management
Experiential Learning in a Management Information Systems Course: Simulating IT Consulting and CRM System Procurement
Communications of the Association for Information Systems
Educating management students in technology-based disciplines can be enhanced through experiential team projects simulating the activities employees perform in actual technology jobs. This paper describes an experiential team project the authors use in the Management Information Systems course at Boston College. The project was developed jointly by Boston College faculty and consultants from the Boston office of a major consulting firm. The project involves student teams playing the roles of IT consultants who must compete against one another to win a consulting engagement at an imaginary company.
