Resume

• 2013

  Graham

  Freeman

  Cisco

  Intelex Technologies

  Rogers Communications

  Precision Content Authoring Solutions Inc.

  George Brown College Continuing Education

  Toronto

  Compliance documentation

  knowledge management

  and internal communications at Cisco Systems Canada Inc.\n\nKnowledge management and drafting for compliance documentation relating to CASL (Canadian Anti-Spam Legislation) as follows:\n\n•\tDraft and edit all procedural documentation from across the business including those from marketing communications and software development as they relate to CASL;\n•\tCreation and drafting of CASL compliance plan for presentation to Global Compliance including risk assessments and auditing mechanisms;\n•\tDrafting and editing legal documentation relating to CASL including Canadian and global policy documents;\n•\tReview

  draft

  and edit consent agreements for software products;\n•\tAttend meetings with SMEs; take and transcribe extensive notes;\n•\tCreate document taxonomies and maintain document management system for all CASL compliance documentation;\n•\tAct as CASL SME for various inquiries from across the global business.

  Consultant - Writing

  knowledge management

  and CASL Compliance

  Cisco

  Technical Communication

  Certificate in Technical Communication. Coursework in editing

  procedural documentation

  project management

  SDLC/DDLC

  and authoring tools (FrameMaker

  Snagit

  Word

  Robohelp).

  George Brown College Continuing Education

  Electronic Records Management Specialist v2016

  AIIM International

  Enterprise Content Management Specialist v2016

  AIIM International

• 2008

  Queen's University

  University of Toronto

  and Ryerson University

  Technical writer for large transformation product with a leading insurance company.

  Staff Writer

  Toronto

  Canada Area

  Precision Content Authoring Solutions Inc.

  Queen's University

  University of Toronto

  and Ryerson University

  Rogers Communications

  Toronto

  Canada Area

  Conducting and presenting qualitative research and corporate ethnography on executive B2B priorities across Canada

  knowledge management of qualitative research documentation

  and writing/editing B2B marketing communications.

  EBU Advisory Panel Knowledge Manager

  Toronto

  Canada Area

  Instructor for:\n - COMM 9093 - Technical Writing and Analysis\n - COMM 9094 - Technical Editing

  Instructor - Technical Communications

  George Brown College Continuing Education

  Toronto

  Canada Area

  Writing

  editing

  and knowledge management

  Content Writer and Editor

  Intelex Technologies

• 2003

  PhD

  Thesis: \"Percy Grainger and a Sketch of a New Aesthetic of Folk Music.\"

  Musicology

  University of Toronto

• 1999

  Bachelor of Arts (B.A.)

  Music

  Queen's University

• Using Software to Measure Performance: How Intelex Helps Organizations Conform to ISO 9001:2015| Insight Report | Intelex

  Intelex software can help you meet ISO 9001:2015 requirements

  Using Software to Measure Performance: How Intelex Helps Organizations Conform to ISO 9001:2015| Insight Report | Intelex

  Food Integrity: A Practitioner’s Guide to Navigating Food Quality and Safety Standards - Download Now

  Learn how a food integrity approach can help you meet the complex challenges of today’s food supply chain.

  Food Integrity: A Practitioner’s Guide to Navigating Food Quality and Safety Standards - Download Now

  Why Quality 4.0 is the Future of Your Business

  Learn about how different industries are applying the principles of Quality 4.0 to build the foundation for the future of industry

  supply chain

  and even society as a whole.

  Why Quality 4.0 is the Future of Your Business

  Ensuring Food Safety with Quality Management Software

  Food safety is vital. However

  meeting the complex compliance requirements can be difficult. How can your organization use a software QMS to manage your food safety obligations?

  Ensuring Food Safety with Quality Management Software

  ISO 14001:2015: Enhancing your business and protecting the environment

  Learn how your organization can use ISO 14001:2015 to create efficient and sustainable business solutions.

  ISO 14001:2015: Enhancing your business and protecting the environment

  Learn Why Leading Organizations Are Looking to Integrated Management Systems to Confront a Complex World

  How an Integrated Management System Can Improve Compliance and Drive Business Value

  Learn Why Leading Organizations Are Looking to Integrated Management Systems to Confront a Complex World

  Protecting Against Crime and Fraud in the Food Supply Chain | Insight Report | Intelex

  Today's international food supply chain is more complex than ever before. With that complexity comes greater vulnerability to crime and fraud

  as demonstrated by such infamous incidents as the adulteration of infant formula with melamine in China in...

  Protecting Against Crime and Fraud in the Food Supply Chain | Insight Report | Intelex

  Building your Organizational Culture of Quality with a QMS

  How can a QMS help your organization to achieve a strong

  strategic culture of quality? What can you learn from the unique challenges other organizations face in different industries? Download the new Intelex Insight Report and find out.

  Building your Organizational Culture of Quality with a QMS

  Innovation in Food Safety and Quality: An Industry 4.0 Look at Food Integrity

  Learn how the technology of Industry 4.0 is protecting the international food supply chain

  Innovation in Food Safety and Quality: An Industry 4.0 Look at Food Integrity

  The Deepwater Horizon: Learnings from a Large-Scale Disaster - Health & Safety

  What Can Your Organization Learn from the Deepwater Horizon Disaster? Download this Insight Report and learn more.

  The Deepwater Horizon: Learnings from a Large-Scale Disaster - Health & Safety

  Volunteer Management

  Teaching

  Event Planning

  Organization Skills

  Editing

  Publications

  Curriculum Development

  Music

  Grant Writing

  Public Speaking

  Copy Editing

  Proposal Writing

  Research

  Higher Education

  Corporate Communications

  Marketing

  Writing

  Creative Writing

  Public Relations

  Event Management

  \"'That Chief Undercurrent of my Mind': Percy Grainger and the Aesthetics of English Folk Song.\"

  \"'That Chief Undercurrent of my Mind': Percy Grainger and the Aesthetics of English Folk Song.\"

  \"Grainger and the Performativity of Folk Song\"

  \"Alfred Schnittke and the Language of Trauma.\"

  \"Alfred Schnittke and the Language of Trauma.\"

  \"'The Transmission of Lute Music and the Culture of Aurality in Early Modern England.”

  “’Into a Cocked-Hat’: The Folk Song Arrangements of Percy Grainger

  Cecil Sharp

  and Benjamin Britten.”

  “’Into a Cocked-Hat’: The Folk Song Arrangements of Percy Grainger

  Cecil Sharp

  and Benjamin Britten.”

  \"Collectors 'Eager and Flittig': Percy Grainger

  Evald Tang Kristensen

  and the Polemics of Danish Folk Song.\"

  Voice of the Customer (VoC): A Review of Techniques to Reveal and Prioritize Requirements for Quality.

  The quality of a product or service is judged with respect to a customer’s wants

  needs

  and expectations of value. Understanding the multiple levels on which customer needs are expressed can help organizations produce

  improve

  and prioritize solutions that promote quality. “Voice of the Customer” (VoC) is the label that has been given to the process of identifying

  articulating

  and prioritizing these needs over the past three decades. Throughout this time

  many qualitative and quantitative methods have emerged to help organizations gain insight into VoC. This article presents a comprehensive literature review of VoC approaches

  techniques

  and tools

  and describes a conceptual framework for the various dimensions of VoC to help organizations better manage their VoC process. Both traditional methods and modern

  intelligent methods for Quality 4.0 (based on machine learning) are covered.

  Voice of the Customer (VoC): A Review of Techniques to Reveal and Prioritize Requirements for Quality.

  Review: Glenn Watkins

  \"The Gesualdo Hex: Music

  Myth

  and Memory.\"

  \"'It Wants All the Creases Ironing Out': The Folk Song Society and the Ideology of the Archive.\"