Experience

• St. Louis Community College/Workforce Solutions Group

  Career Pathway Coach / Instructor

  Instruct a 10 hour “Bring Your A Game to Work” Class which reveals the seven essential work ethic values of Attitude, Attendance, Appearance, taking initiative (Ambition), Accountability, willingness to take direction and being coached (Acceptance), and showing appreciation. At the conclusion of the program, Bring Your A Game to Work participants will understand the long-term benefits of work ethic, and setting a foundation for personal and professional success.
  
  As an instructor it is my responsibility to bring the content of this curriculum guide to life. Add examples that are relevant and meaningful to my audience and get to know the audience well enough to build on their life experiences through the experiences they will have as part of the training program.
  
  

• St. Louis Community College

  Instructor/ Information Systems for Business

  Developed new strategies to teach Information System for Business course, prepare handouts, exams, assignments and maintaining positive classroom relationships with students.
  
  * Developed strategies to teach the course content including instructional objectives, assignments, textbooks, weight of grades and delivery methods.
  * Developed and provide to students an approved syllabus that follows a template established by the local campus. And, successfully delivered each course covering the course objectives.
  * Organized and sequence topics in a logical progression and paced the delivery to meet the needs of the course requirements.
  * Utilized related technology such as PowerPoint, Blackboard, Banner, course related software and the Internet to enhance learning.
  * Established positive classroom relationships with students by being actively engaged in the classroom and lab. Provided opportunities for in-class discussion and questions and displays enthusiasm about the students, the subject matter, and the learning process.
  * Ensured that the content and level of material on exams were adequately covered in class.

• Express Scripts

  Contracted Business Analyst

  *Spearheaded efforts to enhance and modify data collection, reporting, and communication division wide for leading mail-order prescription company.
  *Led major initiatives to achieve standardization and codification of all service processes.
  *Liaised with executives, stakeholders, and business users to identify opportunities for improvement.
  *Accurately and efficiently processed Third-party Claims received electronically within mandated 5-business day turn-around.
  Cultivated partnership with cross functional team responsible for supporting TPharm contract.

• FAMILY AND WORKFORCE CENTERS OF AMERICA

  Assessment/Registration Associate Lead

  Explicated and promoted the Career Pathways Bridge-STL services and resources.
  Administered Intake/Assessments and supervised the Registration process.
  Spearheaded in the coordination of customer next steps, i.e. proctored assessment testing, assignment to pre-Employment training, Career Specialist.
  Assisted all customers with high quality customer service and ensured all skill development services were introduced.
  Re-evaluated material for on going effectiveness/remain current with employment trends.
  Challenged participants to improve their skills and attitudes about work while building confidence.
  Assisted with providing instruction on employment retention skills.
  Coached participants with goal setting, workplace etiquette, career exploration, job-search skills, team building and interaction.
  Facilitated and engaged customers in Power Point led Orientations.
  Communicated effectively with all team members, management and customers.

• Wachovia, A Wells Fargo Company

  Business Analyst

  *Collaborated closely with financial advisors, traders, and management to influence strategic planning and decision making to increase sales generation, including screening municipal bonds to identify appropriate target market.
  *Provided detailed and accurate information to financial advisors and traders utilizing data intelligence marketing tool.
  *Consistently met all deadlines and routinely exceeded expectations; effectively anticipated stakeholders needs and partnered with colleagues to achieve shared objectives.
  *Easily handled large-scale, complex, data-driven assignments and synthesized disparate information, managing risks and challenges with deep professionalism.
  *Researched industry regulations and defined candidate data definitions for fixed-income securities; assisted with development of standard industry terminology.