Resume

• 2012

  *Allocate employees where needed.\n*Monitor calls

  chats

  and tickets.\n*Monitor performance of each technician.\n*Resolve supervisor's calls.\n*Record Attendance and occurrences.\n*Evaluate/Approve/Reject Time Off requests.\n*Troubleshoot LDAP issues and coordinate fixes.\n*Reply/Resolve Supervisor/Feedback ticket queue.\n*Approve Payroll hours for each technician.\n*Attend Weekly Manager Meetings.\n*Distribute relevant Manager Meeting information.\n*Annual Reviews for technicians.\n*Issue Disciplinary and or Courtesy Notifications.\n*Create Project Bug Reports when needed.\n*Listen to calls for quality control.\n*Create Summary Reports\n*Coach Review with technicians about quality

  performance

  attendance

  time clock

  vacation

  and occurrences.

  Bluehost

  Proofpoint

  Draper

  Staff Professional Services Consultant

• 2009

  Spanish

  Bachelor of Science (B.S.)

  Networking/Security

  Utah Valley University

• 2007

  Gabriel

  Bowen

  Bluehost

  Proofpoint

  Blue Coat Systems acquired by Symantec

  Draper

  *Assisting IT professionals to deploy our Email Security Gateway. Whether On-prem (Virtual or Physical) appliance or Proofpoint On Demand (SAAS).\n*Experience with mid-enterprise

  major email environments.\n*Proofpoint Protection Server: Installing

  configuring

  following our best practices to mitigate today's advanced threats and compliance risks. (Spam

  Virus

  URL Defense

  Attachment Defense

  TRAP

  Encryption/DLP

  Secure Share

  Continuity). \n*Preventing data leaks using our DLP/Encryption module.\n*Encrypting sensitive emails(HIPAA

  PCI

  PII)\n*Integration with O365 (Azure)

  Exchange/AD

  G Suite.\n*Integration with ADFS SAML SSO

  and other IDP solutions such as OKTA

  OneLogin.\n*Integration with SIEM's (Splunk

  LogRhythm

  Kiwi syslog

  syslog-ng

  rsyslog).\n*API integration.\n*Collaborating with customers to help solve toughest security challenges.\n*Project management

  troubleshooting

  isolating issues

  fine tuning

  customization

  testing

  optimizing policy

  and developing documentation.\n*Knowledge of TCP/IP

  HTTP

  SSL

  SMTP

  IMAP

  LDAP

  PKI

  network topology (Firewall

  Load Balancers

  Proxy

  Routers).\n*Linux knowledge

  SSH commands.\n*Delivering training

  webinars to customers and peers.\n*Delivering training in Spanish to our LATAM customers.

  Senior Professional Services Consultant

  Proofpoint

  Draper

  Utah

  * Web Protocols: ProxySG

  ProxyAV

  Proxy Client\tconfiguration.\n* Troubleshooting networks issues with authentication

  \tacceleration

  connectivity

  and\tslowness.\n* Wireshark\tanalysis of\tpacket\tcaptures (connectivity

  authentication).\n* Analysis of crashes/performance issues

  event\tlogs

  error logs

  sysinfo.\n* CLI commands to\ttroubleshoot or configure console.\n* Layer 2-4

  \tFast Ethernet

  IP protocols

  \tand applications.\n* Advanced\tTCPIP: NAT

  DNS

  DHCP

  HTTP

  \tMMS

  RTSP

  RTMP

  FTP

  IM

  CIFS

  MAPI

  ICAP

  SNMP

  SOCKS\n*Firewalls

  QoS

  \t VPN Technologies.\n* LDAP

  Kerberos

  NTLM.\n* Policy\tdecision

  and troubleshooting.\n* Working knowledge of Internet services: Web\tServices

  Media\t Servers

  Proxy Services

  \tbrowser and media\tplayer operations.

  Customer Support Engineer III

  Blue Coat Systems acquired by Symantec

  *Teaching CPanel tools.\n*Knowledge of telnet

  traceroute

  and ping for troubleshooting network connectivity issues.\n*Knowledge of web hosting (DNS

  A Records Cname

  Mx entries

  IP addresses).\n*Knowledge of computers and file directory structures.\n*Experience with DreamWeaver

  Kompozer

  or other website builders.\n*Configuration of emails (POP

  IMAP

  SMTP) for different clients such as Microsoft Outlook

  Outlook Express

  Mac Mail

  Windows Mail

  Thunderbird.\n*Email troubleshooting.\n* Configuration of Ftp clients or building in programs such as Dreamweaver

  and Filezilla

  Cyberduck

  Fetch

  \n*Troubleshooting of Ftp clients.\n*Knowledge of SSL

  and SSH.\n*Knowledge of CMS (content management system such as Joomla)

  and Wordpress\n*Website troubleshooting and scripting issues. (HTML

  PHP

  ASP.NET and CSS)\n*Knowledge of Awstats

  Webalizer and Google webmaster tools.\n*Migration of files and MySql databases from one server to another.\n*Knowlegde of MySql Database and queries\n*Knowledge of Linux commands to import/export databases

  to change directories

  list commands

  vi editor

  remove and copy files

  file permission

  disk usage

  change ownership

  Bluehost

  Associate's degree

  IT Networking and; Info Systems and Technology

  Utah Valley University

  MTA Networking Fundamentals

  MTA Security Fundamentals

  BlueCoat

  BCCPA

  CISCO

  CCENT

  Proofpoint

  Proofpoint Accredited Engineer

  BCCPP

• Web Services

  Technical Support

  Linux System Administration

  CentOS

  DNS

  Linux

  QoS

  MySQL

  Network Security

  Troubleshooting

  VMware

  Apache

  DHCP

  Security

  HTML

  VPN

  TCP/IP

  PHP

  SQL

  Web Design

  Bowen