Resume

• 2012

  English

  Associate of Business Administration

  Accounting

  J Sargeant Reynolds Community College

  3.4 GPA

  Pharmacy Technician License

• Medical Terminology

  Microsoft Office

  Coaching

  Supervisory Skills

  Team Building

  Leadership

  Business Administration

  Time Management

  U.S. Health Insurance Portability and Accountability Act (HIPAA)

  Medical Records

  Pharmacy

  Healthcare Management

  Team Leadership

  Healthcare

  Quality Assurance

  Medical Billing

  Medicaid

  Training

  Customer Service

  Clinical Pharmacy

  Williamson

  Elizabeth

  Magellan Health

  Virginia Department of Health

  Omnicare

  a CVS Health company

  Remedi SeniorCare Pharmacy

  Riverside Health System

  Triage Fax\nAnswer Phone Calls\nKey new prescriptions and refills\nFill prepaks and medicines \nFax Health Departments and call Health Departments when necessary\nCall doctors when needed \nTake shipped items across to shipping department

  Virginia Department of Health

  Riverside Health System

  Newport News

  Virginia

  United States

  Pharmacy Technician

  Answer incoming phone calls\nManage multiple phone lines\nTransfer calls when necessary\nProblem Solve when needed \nEnter refills \nCall nursing facilities to find out information needed from them\nLook up shipping information when needed\nClarify orders when necessary\nHelp out on the floor when necessary \nTriage Fax when needed

  Omnicare

  a CVS Health company

  Supervisor

  \tDrive customer service team to meet and exceed SLA’s and other business targets \n\tSupports agents

  business

  and brand initiatives in training as needed\n\tReview new and updated accounts with agents\n\tMonitor call traffic and make adjustments as needed\n\tMonitor agents for quality and training purposes \n\tProvide direction to agents on achieving departmental standards \n\tMotivate team to promote customer loyalty

  employee recognition

  and revenue generation\n\tApprove paid-time-off requests and time cards\n\tCollect and provide timely

  productive

  and measurable feedback to ensure recognition\n\tEnsure process changes and development opportunities are maximized\n\tProduce monthly team report detailing team activity

  trend analysis

  goals

  and objectives

  Magellan Health

  Certified Pharmacy Technician

  Key new prescriptions and refills\nAnswer phones\nCall nursing facilities \nLook up information for nursing facilities \nHelp out on the floor\nMake sure routes get out in a timely manner\nManage multiple phone lines\nTransfer phone calls \nTriage fax when needed

  Remedi SeniorCare Pharmacy

  Certified Pharmacy Technician

  Answer incoming calls \nTransfer calls when needed\nEnter overrides when needed\nClaims processing

  Magellan Health