Resume

• 2019

  A 1-day masterclass about designing inclusive and accessible content.

  Master Class - Accessibility and Inclusive Design

  Communication Leadership at the University of Washington

• 2017

  Graphic Design

  School of Visual Concepts

• 2016

  Content Strategy Beyond the Screen Masterclass

  This masterclass focused on content strategy in the context of VR and the Internet of Things. The class mixed guest speakers practicing in the field with workshops designed to explore the opportunities and challenges of these emerging technologies.

  Communication and Media Studies

  University of Washington

• 2009

  Mentored new high school instructors\nOrganized orientation sessions for teachers\nCollaborated with teachers to implement curriculum and learning outcomes\nHelped design specific curriculum to serve diverse student populations\nEdited training manuals\nObserved teachers in their high school classrooms

  Assistant Director

  Expository Writing Program—English in the High Schools

  Greater Seattle Area

  University of Washington

  Greater Seattle Area

  • Product team UX copywriter and editor

  working on content across all parts of the site

  including UI copy

  consumer app

  and About Us pages\n• Created the first company Style Guide to manage all site content\n• Working collaboratively within a cross-functional agile product team \n• Responsible for editing all content published on the site to ensure quality standards and to remain consistent with the company story\n• Using keyword research to optimize content and identify topic gaps\n• Designing taxonomies and tags for the organization of UGC\n

  UX Copywriter/Editor

  Avvo

  Teaching college-level composition and research to a wide range of diverse students\nDesigning courses and syllabi\nExperience teaching face-to-face and hybrid courses\nCreating assignments\nStudent assessment

  English Instructor

  Greater Seattle Area

  Seattle Central College

  Greater Seattle Area

  • End-to-end product design

  from generative research to design to usability testing\n• Owning and driving service design for internal tools\n• Sketching

  wireframing

  and prototypying to create and optimize user experience \n• App

  mobile

  and desktop design \n• Leading user research initiatives to guide product strategy\n• Partnering with product and engineering leads

  Senior UX Designer

  Pro.com

  Greater Seattle Area

  • Partnering with product and engineering leads to design new products and services\n• Sketching and wireframing to create and optimize user experience \n• HTML and CSS prototyping \n• Designing and running usability studies\n• Embedded on an agile development team \n• Designing and implementing A/B tests

  Senior UX Designer

  Avvo

• 2008

  Highline Community College

  University of Washington

  University of Washington

  Des Moines

  WA

  Teaching college-level composition to a wide range of diverse students\nDesigning courses and syllabi\nCreating assignments\nStudent assessment

  English Instructor

  Highline Community College

  Greater Seattle Area

  Senior UX Designer

  Amazon

  Teaching first-year composition

  intermediate composition

  and literature courses to a wide range of diverse students\nDesigning courses and syllabi\nCreating assignments to meet course outcomes\nStudent assessment

  Graduate Teaching Assistant

  Greater Seattle Area

  University of Washington

  Greater Seattle Area

  • Using qualitative and quantitative data to plan

  write

  edit

  publish

  test

  and govern new content for the product team\n• Embedded on an agile development team to create a new ecommerce platform \n• Partnering with UX leads on the responsive redesign of the site

  including homepage

  global navigation

  landing pages

  and search \n• Designing a new information architecture and taxonomy to manage 7 million UGC that benefited both users and SEO\n• Creating user story maps and user flows to optimize user experience and identify new content opportunities\n• Conducting content audits and developing a content score to efficiently evaluate content\n• Designing and running usability tests and A/B tests to improve UX and increase engagement \n• Expertise across a range of content types

  including UI copy

  email series

  workflows

  wireframes

  and the Style Guide\n• Developing and implementing SEO strategies to drive organic traffic \n• Managed an editorial team of three in-house writer/editors

  and coordinating with multiple freelancer writers and vendors to produce new content\n

  UX Content Strategist

  Avvo

• 2007

  Tacoma Community College

  University of Washington

  Amazon

  Pro.com

  Avvo

  Tacoma

  WA

  Teaching developmental and college-level composition to a wide range of diverse students\nDesigning courses and syllabi\nCreating assignments\nStudent assessment

  English Instructor

  Tacoma Community College

  Doctor of Philosophy (Ph.D.)

  English Language and Literature/Letters

  University of Washington

• 2006

  Grand Salami

  Greater Seattle Area

  Grand Salami

  University of Washington

  Greater Seattle Area

  I teach intro and advanced graduate courses on user experience

  user-centered design

  and content strategy.

  Senior Affiliate Instructor

  Department of Communication

  Communication Leadership Graduate Program

• 2003

  Master's degree

  English Language and Literature/Letters

  The University of Montana

• 1999

  Bachelor's degree

  American Literature (United States)

  University of California

  Los Angeles

• 300

  Teaching 200

  and 400-level literature and theory courses to a wide range of diverse students\nDesigning courses and syllabi\nCreating assignments\nStudent assessment

  University of Washington

  Avvo

  Greater Seattle Area

  • Partnering with product and design leads to design new products and services\n• Sketching and wireframing to create and optimize user experience \n• Embedded on an agile development team to create a new ecommerce platform \n• Leading a cross-functional team dedicated to maintaining and supporting site information architecture \n• Creating user journeys and tasks flows to identify new product opportunities\n• Using qualitative and quantitative data to plan

  write

  edit

  publish

  test

  and govern new content for the product team\n• Designing a new information architecture and taxonomies across multiple product verticals\n• Designing and running usability tests and A/B tests to improve UX and increase engagement \n• Expertise across a range of content types

  including UI copy

  email series

  workflows

  wireframes

  and the Style Guide\n• Developing and implementing SEO strategies to drive organic traffic

  Senior UX Content Strategist

• Content Strategy Beyond the Screen Masterclass

  As Virtual Reality (VR) and the Internet of Things (IoT) technologies emerge

  a world of content \"beyond the screen\" is here. Content strategists and storytellers will need to understand the evolution of how people will engage in these new immersive and spatial experiences.

  Accessibility and Inclusive Design: A University of Washington Master Class

  Technological growth is driven by fast-paced innovation. While such advances as artificial intelligence and virtual reality capture our attention

  the majority of the sites and apps that we rely on every day don't meet basic accessibility standards. ...

  Accessibility and Inclusive Design: A University of Washington Master Class

  Helping collect and distribute food

  Pike Place Market Food Bank

  Volunteer

  Helping collect and distribute food

  Pike Place Market Food Bank

  Classroom

  User Interface Design

  Content Strategy

  Usability Testing

  Web Content

  Research

  Mobile Content

  User Research

  E-commerce Optimization

  University Teaching

  Wireframing

  Content Development

  HTML

  Search Engine Optimization (SEO)

  Rapid Prototyping

  User Experience

  Visual Design

  Paper Prototyping

  Information Architecture

  User-centered Design

  “‘A strange and ecstatic pleasure’: The Voyeurism of the Naturalist’s Gaze in Frank Norris’s Vandover and the Brute and McTeague.”

  “‘A strange and ecstatic pleasure’: The Voyeurism of the Naturalist’s Gaze in Frank Norris’s Vandover and the Brute and McTeague.”

  Review of “The Sun Field: A Novel by Heywood Broun.”

  “Introduction: From the Weight of Gold to the Weight of History in HBO’s Deadwood.”

  Melanie Hernandez

  “‘We’ll start over like Adam and Eve’: The Subversion of Classic American Mythology.”

  Review of “Cosmos by Witold Gombrowicz.”

  Kyle Wiggins

  “‘Gold is every man’s opportunity’: Castration Anxiety and the Economic Venture in Deadwood.”

  “‘In a time before nomenclature was and each was all’: Blood Meridian’s Neomythic West and the Heterotopian Zone.”

  David

  Holmberg

  Seattle Central College