Resume

• 2011

  Microprogramme 3e cycle

  Business Administration

  Université de Sherbrooke

• 2006

  M.Sc.

  Organizational Management & Development / Gestion et Développement des Organisations

• 2004

  Certificate

  Management / Perfectionnement en Gestion

  Université du Québec à Montréal

• 2000

  Danny

  Quirouette

  Banque Nationale du Canada

  Revenu Québec

  Tunisie Telecom

  Banque Nationale du Canada

  Certificate

  Services Administration / Administration de Services

  Université du Québec à Montréal

• 1998

  Ultramar

  Bell Canada

  UQAM | Université du Québec à Montréal

  Bell Canada

  Workforce Manager

  Long-Term Planning & Forecasting

  Scheduling

  Intraday

  Bell Canada

  Manager

  Sales & Customer Service (Call Centre)

  Bell

  Consultant - Workforce Management

  Tunisie Telecom

  Ultramar

  Manager

  Projects

  Process & Tools

  Bell Canada

  Transat

  Chef

  gestion des effectifs / Workforce Manager

  Montreal

  Canada Area

  Bell Canada

  UQAM | Université du Québec à Montréal

  Montréal

  Chargé de cours

• 1993

  Canadian Armed Forces

  Transat

  McDonald's Restaurants of Canada Limited

  Bell

  Canadian Armed Forces

  Revenu Québec

  Chef du Service de soutien à la prestation de services

  Montreal

  Canada Area

  McDonald's Restaurants of Canada Limited

• Contact Centers

  Customer Experience

  Training

  Coaching

  Forecasting

  Leadership

  Process Improvement

  Workforce Management

  Vendor Management

  Telecommunications

  Outsourcing

  Call Center

  Business Analysis

  Service Delivery

  Call Centers

  Team Leadership

  Product Management

  Team Management

  Business Process

  Change Management

  Quirouette