Resume

• 2012

  Doctor of Philosophy (Ph.D.)

  My dissertation study was titled Examining the Initial Impact of a School-University Partnership on School Performance. Using a mixed methods approach

  I examined school performance by the co-variates of gender

  ethnicity

  and socioeconomic status. Theoretically

  the study was rooted in Kurt Lewin's change theory.

  Educational Leadership and Administration with a Concentration in Higher Education

  Oakland University

• 2011

  Post-masters

  Higher Education

  Oakland University

• 2008

  Spanish

  Masters

  Training and Development

  Oakland University

• 1997

  Bachelor's degree

  Sociology

  Lake Superior State University

• Instructional Design

  Leadership

  Program Management

  Microsoft Office

  Student Development

  Program Development

  Student Affairs

  Microsoft Excel

  Research

  Academic Advising

  Microsoft Word

  Community Outreach

  PowerPoint

  Event Planning

  Public Speaking

  Customer Service

  E-Learning

  Teaching

  Student Financial Aid

  Higher Education

  Arnold

  Ph.D.

  Daniel A.

  Arnold

  Ph.D.

  Lake Superior State University

  Oakland University

  Sault Sainte Marie

  MI

  As part of a 4-person team

  my primary responsibility was customer service. In addition to service needs

  I was in charge of five financial aid programs as well as the public liaison for office outreach. Position responsibilities included

  but were not limited to:\n\n•\tCounseled parents and students via telephone

  e-mail

  and office visits\n•\tCoordinated articulation agreements between LSSU and two community colleges\n•\tPresented student financial aid information at orientation events\n•\tTrained and supervised twelve-member student staff \n•\tVerified FAFSA in accordance with federal regulations\n•\tAdministered and reconciled the $2 million dollar Federal Pell Grant Program\n•\tCoordinated and reconciled institutional scholarship programs\n•\tAdministered the Michigan Native American Tuition Waiver program\n•\tOversaw NCAA Division I & II financial aid compliance procedures\n•\tCoordinated the College Goal Sunday Event

  Financial Aid Officer

  Lake Superior State University

  Rochester

  Michigan

  As part of a 6-person advising team within an office of 25 employees

  my primary responsibilities were serving students and parents with the complex financial aid system. While financial guidance was the focal point of my responsibilities

  the position also required proficiency in non-financial aid areas such as academic advising

  registration

  and student services. Position responsibilities included

  but were not limited to:\n\n•\tCounseling parents and students on financial aid via telephone

  e-mail

  and office visits\n•\tDetermining federal

  state

  and institutional financial aid awards\n•\tVerifying the accuracy of federal financial aid application data\n•\tPresenting financial aid information at orientation events\n•\tAdjusting student financial aid awards\n•\tAccounting for payments from outside agencies\n•\tProviding workflow supervision for Financial Aid Advisors \n•\tProcessing federal financial aid satisfactory academic progress appeals

  Financial Aid Advisor

  Oakland University

  Rochester

  Michigan

  As a member of the SEHS Outreach & Program Services team my responsibilities included recruiting graduate students

  building degree program cohorts

  student advising

  and developing efficient methods of student service. This position also served as the contact point for faculty who teach at the MISD location. With a focus on using conversion theory to increase graduate program enrollment

  my responsibilities included

  but were not limited to:\n\n•\tProcessed student inquiries submitted electronically

  via telephone

  or in person\n•\tRecruited students into SEHS graduate degree programs\n•\tPrepared recruitment

  marketing

  and orientation materials\n•\tFaculty liaison for MISD location\n•\tLead information sessions and orientations\n•\tPrepared reports on student inquiries

  applications

  and admits \n•\tBuilt graduate degree cohort groups\n•\tCreated courses for cohort groups

  Program Site Coordinator-SEHS

  Oakland University

  Rochester

  Michigan

  I am the faculty of record for undergraduate and graduate coursework within the Department of Organizational Leadership. Using a variety of pedagogical methods

  including flipped classrooms

  online content delivery

  lecture

  and discussion

  I am responsible for guiding students through content focused on leadership within the public and private sectors and Higher Education administration. \n\nI have taught coursework in the followings programs: \n\nBachelors in Human Resource Development

  \nMasters in Training and Development\nMasters in Higher Education Leadership\n\nCourses taught include:\n\nHRD 308 - Principles of Leadership\nHRD 635 - Leadership Theory and Development\nEL 583 - Academic Affairs and Curriculum

  Lecturer - School of Education and Human Services

  Dept. of Organizational Leadership

  Oakland University

  Rochester

  Michigan

  As the Manager of Support Services

  I am responsible for all student and faculty inquiries regarding OU’s learning management system

  Moodle. I hire

  train

  and supervise a staff of four employees

  and assist them with any issues they encounter. It is our shared responsibility to ensure a positive user experience and to troubleshoot any Moodle issues. In addition to help desk responsibilities

  I use instructional design principles to help faculty create and develop effective and engaging online learning experiences. \n\n•\tSupervise a staff of four Moodle Technicians\n•\tDevelop departmental strategic plan initiatives\n•\tLead faculty training workshops\n•\tResearch current trends in online education\n•\tParticipate in department and university committees

  Manager of Support Services - e-Learning & Instructional Support

  Oakland University