Carolyn Otto

 CarolynL. Otto

Carolyn L. Otto

  • Courses1
  • Reviews2

Biography

Lawrence Technological University - Communication


Resume

  • 2003

    Excellence in Leadership Program

    School of Business Administration and Professional Development

    Wayne State University

  • 2002

    Master's Degree

    Focus on adult learning theory

    usability and multimedia curriculum development.

    Professional and Technical Communication

  • 1994

    Bachelor's Degree

    English with analytical emphasis; math minor

    National Honor Society\nWorked full time

    Saint Mary’s College

    Orchard Lake

    MI

  • 1991

    Mathematics and Education

    Worked full time

    University of North Texas

    Brain Science Certificate

    Art Kohn taught participants 10 core principles that help understand how the brain controls learning and behavior change and drives performance. The Brain Science Certificate Program was part of the Training 2015 Conference & Expo.

  • 1990

    Electrical Engineering

    Spanish

    Volunteer math tutor\nWorked part time

    The University of Texas at Austin

  • Group Leader: Contacted potential participants

    explained program elements

    and formed group of interested parents. Scheduled bi-weekly meetings for 6 month period and guest speakers for each meeting. Coordinated all meeting activities and all communications.\n\nHospital Visitor: Visited new parents in the hospitalt to share information about the Beaumont Parenting Program.

    Beaumont Royal Oak

    School Board Observer

    I observed school board meetings and reported pertinent information back to the PTA. I shared this position with one other parent.

    PTA

    Usability Design

    Process Simplification

    Award Submissions

    Training & Development

    Process Improvement

    Captivate

    Documentation

    Process Development

    Project Implementation

    Learning Management Systems

    Business Process Improvement

    HRIS

    Instructional Design

    News Writing

    Proposal Writing

    Editing

    Project Planning

    Technical Writing

    Needs Analysis

    Business Analysis

    Offering Precise and User-Friendly On-Demand Training for Corporations: How to Create Integrated Reference and Training Solutions

    Written

    published

    and presented by Carolyn Otto at the Society for Applied Learning Technology 2010 New Learning Technologies conference.

    Offering Precise and User-Friendly On-Demand Training for Corporations: How to Create Integrated Reference and Training Solutions

    Written

    published

    and presented by Carolyn Otto at the Society for Applied Learning Technology 2009 New Learning Technologies conference.

    Meeting High Expectations for Training: How to Plan for the Lowest Common Denominators without Compromising Quality

    Linda Oliver

    Discusses how our scorecard strategy evolved

    what it entails

    challenges we faced

    our results

    and tips for implementing a scorecard.

    L&D Best Practices: Balance Scorecard

    Written by Carolyn Otto for TECH Comments Vol 31-4

    the newsletter for the Southeastern Michigan Chapter of the Society for Technical Communication.

    Resume Tips from Meeting the Economic Downturn

    Written

    published

    and presented by Carolyn Otto at the Society for Applied Learning Technology 2008 New Learning Technologies conference.

    How to Improve Ethos in Online Internal Corporate Learning: Ensuring Usability of Delivery Method and Content

    Written

    published

    and presented by Carolyn Otto at the Society for Applied Learning Technology 2011 New Learning Technologies conference.

    Implementing a Learning Management System in a Corporation: How to Ensure Lean Processes and an Effective Outcome

    Carolyn

    Otto

    Resource Solutions Group/modis

    Blue Cross Blue Shield of Michigan

    BCBSM

    House of Yoga

    Lawrence Technological University

    Blue Cross Blue Shield of Michigan

    Customer Business Unit Training Department at BCBSM (Southfield

    MI)

    Managed and performed document and curriculum quality assessments.\nAssisted in redesign

    modularization and editing of major curricula.\nIdentified potential curriculum issues based on planned system updates.\nCreated and implemented curriculum redesign standards and templates.\nEliminated 1000+ library pages using information-mapping

    consolidation and cross-checking.

    Technical Writer

    Resource Solutions Group/modis

    Lawrence Technological University

    Blue Cross Blue Shield of Michigan

    Operations Development & Learning Management Department (Southfield

    MI)

    Developed detailed project plans for short and long term initiatives and implementations.\nDesigned and conducted needs analysis for over 30 internal training areas.\nDeveloped extensive test scenarios for existing and new system functionality and conducted rigorous testing with each release.\nIdentified and offered solutions for project risks.\nConfiguring learning management system to ensure maximum usability within available budget.\nBuilt vendor relationships and coordinated meetings for sharing of process improvement proposals.\nIdentified ways to enhance saving

    wrote business cases

    and executed solutions.\nDesigned and developed effective and well-received e-learning for all employees using the learning management system.

    Systems Analyst Advanced

    Learning Management System Lead Project Analyst

    Customer Business Unit Training Department (Southfield

    MI)

    Led the distance-learning

    curriculum quality

    and curriculum maintenance teams.\nCoordinated new development and maintenance for our departmental intranet site.\nDesigned and developed distance-learning structure using Vcampus

    Authorware

    and RoboHelp.\nDesigned and developed content for our departmental web site using HTML

    JavaScript

    and RoboHelp.\nSupported the Authorware development team with building of computer-based training and simulations.

    Senior Analyst

    Multimedia Development and Distance Learning

    Blue Cross Blue Shield of Michigan

    Operational Effectiveness Department (Bingham Farms

    MI)

    Evaluated and implemented most cost-saving and effective solution for developing required computer-based training.\nDesigned and developed six computer-based training modules used to train all Blue Care Network employees using the new HIPAA-ready claim processing system (Facets).\nDesigned maintenance and tracking plan for the computer-based training modules.\nCoordinated and supported the development of Authorware skills for team member assigned to maintenance.

    Computer-Based Training Specialist

    Blue Cross Blue Shield of Michigan

    Operational Effectiveness Department (Bingham Farms

    MI)

    Wrote internal and external HIPAA communications for all internal and external audiences (leadership

    employees

    agents

    providers

    and members). \nCreated multi-faceted project plan to ensure timeliness

    integrity of information flow

    and hierarchical approvals for all communications.\nWorked with subject matter experts

    the Office of the General Council

    and Operational Effectiveness leadership to ensure accurate and effective communications.\nMet with and briefed Operational Effectiveness Communications Advisory Committee and Command Center regularly to ensure internal and external communication needs were met.\nCoordinated and developed materials for monthly company-wide townhalls.\nCo-developed Change Management curriculum for leadership and employees.

    HIPAA Implementation Communications Liaison

    Blue Cross Blue Shield of Michigan

    Operational Training Department (Southfield

    MI)

    Consulted with department leads regarding instructional design technologies.\nConsulted with developers regarding development strategy

    quality and multimedia placement.\nAnalyzed and addressed documentation needs for multiple customers and developed supporting curriculum packages.\nDesigned and developed single training guide delivery method and templates based on workgroup needs.\nDeveloped and supported end-to-end RoboHelp curriculum tools.\nActed as project manager and developer for multiple end-to-end special development projects.\nResearched

    developed and implemented standard operating procedures.

    Systems Analyst Advanced

    Instructional Design and E-learning

    BCBSM

    Customer Business Unit Training Department (Southfield

    MI)

    Developed detailed

    accurate and interactive training materials.\nImplemented plans for incorporating multimedia products into existing and new curricula.\nResearched and provided justification for implementing a maintenance and quality program.\nSupported development of Authorware simulations.\nTrained newly hired customer service representatives as needed.

    Analyst

    Instructional Design

    BCBSM

    Human Performance Department (Detroit

    MI)

    Acted as project manager for enterprise-wide talent management/human resources information system (HRIS) with over 8

    000 users.\nDeveloped and maintained comprehensive project plans for coordinating internal processes

    testing

    upgrades and maintenance.\nDeveloped comprehensive test scenarios that encompassed configurations

    functionality

    and user-interface.\nEstablished and maintained vendor and internal customer relationships that allowed for collaboration and clear communication.\nIdentified and developed detailed designs and proposals for system enhancements and issue resolutions.\nHired and led contractors responsible for testing during major upgrades.\nDeveloped user-friendly communications and support materials for end-users and HRIS administrators.\nLed focus groups

    demonstrations and collaborations with information technology

    security team and end-users.\nPlanned and developed materials for joint yearly and quarterly meetings.

    Talent Management System Specialist

    BCBSM

    Berkley

    MI

    House of Yoga

    Blue Cross Blue Shield of Michigan

    Operations Development & Learning Management Department (Detroit

    MI)

    Analyze training and performance data for 3

    000+ employees.\nWrite applications for multiple national awards. (Example: Contributed to Training magazines Top 125 applications. For 2013 we placed ninth

    and for 2014 we placed fifth.)\nWrite and edit communications and documentation based on projects needs.\nDevelop extensive project summary documents for multiple audiences.\nDesign and develop speciality training programs based on trends and implementation.\nCoordinate departmental diversity activities.\nSupport development of departmental goal and objecjectives.\nHire and lead interns as available.

    Senior Analyst

    Recording Secretary

    Huntington Woods Babysitting Coop