Lawrence Technological University - Communication
Excellence in Leadership Program
School of Business Administration and Professional Development
Wayne State University
Master's Degree
Focus on adult learning theory
usability and multimedia curriculum development.
Professional and Technical Communication
Bachelor's Degree
English with analytical emphasis; math minor
National Honor Society\nWorked full time
Saint Mary’s College
Orchard Lake
MI
Mathematics and Education
Worked full time
University of North Texas
Brain Science Certificate
Art Kohn taught participants 10 core principles that help understand how the brain controls learning and behavior change and drives performance. The Brain Science Certificate Program was part of the Training 2015 Conference & Expo.
Electrical Engineering
Spanish
Volunteer math tutor\nWorked part time
The University of Texas at Austin
Group Leader: Contacted potential participants
explained program elements
and formed group of interested parents. Scheduled bi-weekly meetings for 6 month period and guest speakers for each meeting. Coordinated all meeting activities and all communications.\n\nHospital Visitor: Visited new parents in the hospitalt to share information about the Beaumont Parenting Program.
Beaumont Royal Oak
School Board Observer
I observed school board meetings and reported pertinent information back to the PTA. I shared this position with one other parent.
PTA
Usability Design
Process Simplification
Award Submissions
Training & Development
Process Improvement
Captivate
Documentation
Process Development
Project Implementation
Learning Management Systems
Business Process Improvement
HRIS
Instructional Design
News Writing
Proposal Writing
Editing
Project Planning
Technical Writing
Needs Analysis
Business Analysis
Offering Precise and User-Friendly On-Demand Training for Corporations: How to Create Integrated Reference and Training Solutions
Written
published
and presented by Carolyn Otto at the Society for Applied Learning Technology 2010 New Learning Technologies conference.
Offering Precise and User-Friendly On-Demand Training for Corporations: How to Create Integrated Reference and Training Solutions
Written
published
and presented by Carolyn Otto at the Society for Applied Learning Technology 2009 New Learning Technologies conference.
Meeting High Expectations for Training: How to Plan for the Lowest Common Denominators without Compromising Quality
Linda Oliver
Discusses how our scorecard strategy evolved
what it entails
challenges we faced
our results
and tips for implementing a scorecard.
L&D Best Practices: Balance Scorecard
Written by Carolyn Otto for TECH Comments Vol 31-4
the newsletter for the Southeastern Michigan Chapter of the Society for Technical Communication.
Resume Tips from Meeting the Economic Downturn
Written
published
and presented by Carolyn Otto at the Society for Applied Learning Technology 2008 New Learning Technologies conference.
How to Improve Ethos in Online Internal Corporate Learning: Ensuring Usability of Delivery Method and Content
Written
published
and presented by Carolyn Otto at the Society for Applied Learning Technology 2011 New Learning Technologies conference.
Implementing a Learning Management System in a Corporation: How to Ensure Lean Processes and an Effective Outcome
Carolyn
Otto
Resource Solutions Group/modis
Blue Cross Blue Shield of Michigan
BCBSM
House of Yoga
Lawrence Technological University
Blue Cross Blue Shield of Michigan
Customer Business Unit Training Department at BCBSM (Southfield
MI)
Managed and performed document and curriculum quality assessments.\nAssisted in redesign
modularization and editing of major curricula.\nIdentified potential curriculum issues based on planned system updates.\nCreated and implemented curriculum redesign standards and templates.\nEliminated 1000+ library pages using information-mapping
consolidation and cross-checking.
Technical Writer
Resource Solutions Group/modis
Lawrence Technological University
Blue Cross Blue Shield of Michigan
Operations Development & Learning Management Department (Southfield
MI)
Developed detailed project plans for short and long term initiatives and implementations.\nDesigned and conducted needs analysis for over 30 internal training areas.\nDeveloped extensive test scenarios for existing and new system functionality and conducted rigorous testing with each release.\nIdentified and offered solutions for project risks.\nConfiguring learning management system to ensure maximum usability within available budget.\nBuilt vendor relationships and coordinated meetings for sharing of process improvement proposals.\nIdentified ways to enhance saving
wrote business cases
and executed solutions.\nDesigned and developed effective and well-received e-learning for all employees using the learning management system.
Systems Analyst Advanced
Learning Management System Lead Project Analyst
Customer Business Unit Training Department (Southfield
MI)
Led the distance-learning
curriculum quality
and curriculum maintenance teams.\nCoordinated new development and maintenance for our departmental intranet site.\nDesigned and developed distance-learning structure using Vcampus
Authorware
and RoboHelp.\nDesigned and developed content for our departmental web site using HTML
JavaScript
and RoboHelp.\nSupported the Authorware development team with building of computer-based training and simulations.
Senior Analyst
Multimedia Development and Distance Learning
Blue Cross Blue Shield of Michigan
Operational Effectiveness Department (Bingham Farms
MI)
Evaluated and implemented most cost-saving and effective solution for developing required computer-based training.\nDesigned and developed six computer-based training modules used to train all Blue Care Network employees using the new HIPAA-ready claim processing system (Facets).\nDesigned maintenance and tracking plan for the computer-based training modules.\nCoordinated and supported the development of Authorware skills for team member assigned to maintenance.
Computer-Based Training Specialist
Blue Cross Blue Shield of Michigan
Operational Effectiveness Department (Bingham Farms
MI)
Wrote internal and external HIPAA communications for all internal and external audiences (leadership
employees
agents
providers
and members). \nCreated multi-faceted project plan to ensure timeliness
integrity of information flow
and hierarchical approvals for all communications.\nWorked with subject matter experts
the Office of the General Council
and Operational Effectiveness leadership to ensure accurate and effective communications.\nMet with and briefed Operational Effectiveness Communications Advisory Committee and Command Center regularly to ensure internal and external communication needs were met.\nCoordinated and developed materials for monthly company-wide townhalls.\nCo-developed Change Management curriculum for leadership and employees.
HIPAA Implementation Communications Liaison
Blue Cross Blue Shield of Michigan
Operational Training Department (Southfield
MI)
Consulted with department leads regarding instructional design technologies.\nConsulted with developers regarding development strategy
quality and multimedia placement.\nAnalyzed and addressed documentation needs for multiple customers and developed supporting curriculum packages.\nDesigned and developed single training guide delivery method and templates based on workgroup needs.\nDeveloped and supported end-to-end RoboHelp curriculum tools.\nActed as project manager and developer for multiple end-to-end special development projects.\nResearched
developed and implemented standard operating procedures.
Systems Analyst Advanced
Instructional Design and E-learning
BCBSM
Customer Business Unit Training Department (Southfield
MI)
Developed detailed
accurate and interactive training materials.\nImplemented plans for incorporating multimedia products into existing and new curricula.\nResearched and provided justification for implementing a maintenance and quality program.\nSupported development of Authorware simulations.\nTrained newly hired customer service representatives as needed.
Analyst
Instructional Design
BCBSM
Human Performance Department (Detroit
MI)
Acted as project manager for enterprise-wide talent management/human resources information system (HRIS) with over 8
000 users.\nDeveloped and maintained comprehensive project plans for coordinating internal processes
testing
upgrades and maintenance.\nDeveloped comprehensive test scenarios that encompassed configurations
functionality
and user-interface.\nEstablished and maintained vendor and internal customer relationships that allowed for collaboration and clear communication.\nIdentified and developed detailed designs and proposals for system enhancements and issue resolutions.\nHired and led contractors responsible for testing during major upgrades.\nDeveloped user-friendly communications and support materials for end-users and HRIS administrators.\nLed focus groups
demonstrations and collaborations with information technology
security team and end-users.\nPlanned and developed materials for joint yearly and quarterly meetings.
Talent Management System Specialist
BCBSM
Berkley
MI
House of Yoga
Blue Cross Blue Shield of Michigan
Operations Development & Learning Management Department (Detroit
MI)
Analyze training and performance data for 3
000+ employees.\nWrite applications for multiple national awards. (Example: Contributed to Training magazines Top 125 applications. For 2013 we placed ninth
and for 2014 we placed fifth.)\nWrite and edit communications and documentation based on projects needs.\nDevelop extensive project summary documents for multiple audiences.\nDesign and develop speciality training programs based on trends and implementation.\nCoordinate departmental diversity activities.\nSupport development of departmental goal and objecjectives.\nHire and lead interns as available.
Senior Analyst
Recording Secretary
Huntington Woods Babysitting Coop