Resume

• 906654

  Designing a Presentation

  Lynda.com

  District Teacher's Certificate for Adult General Education

  Orange County Public Schools-State of Florida

  G00110823

• 2002

  French

  Spanish

  Masters

  Education with English Teaching Certification)\nProvisional Educator Certification

  ESL (Adult) (CT)\nInitial Educator Certification

  English (7-12) (CT)\nAdult Education Certification for Orange County

  FL

  English and Education

• 1988

  Bachelors

  English with Distinction

  CJSW radio station

  The University of Calgary

  French immersion

  Proposal Bid Workshop

  Connecticut State Board of Education

  Initial Educator certification - 7-12 English in CT

  Knowledge-Centered Support Fundamentals v5.3

  HDI

  3_162706KCSV5_FUND_CE

  Provisional Education Certification - Adult ESL

  Connecticut State Board of Education

• Interacting and volunteering with Dartmouth Players was extremely enjoyable. I not only got to know business owners in the area but their needs and how the theater company best worked to meet those needs.

  Dartmouth Players

  Instructor-led Training

  Editing

  Management

  Curriculum Design

  Training

  Troubleshooting

  Technical Writing

  Military

  Testing

  Employee Training

  Program Management

  Curriculum Development

  Proposal Writing

  Research

  Project Planning

  Leadership

  E-Learning

  Project Management

  Team Leadership

  Instructional Design

  MacPherson

  Carol

  MacPherson

  Rose International

  Performance Technical Documentation|Senior Standards Writer onsite at Walt Disney Parks & Resorts

  TECHUSA

  contract to Carley Corporation

  Hushed Intensity Voice Over

  Atlantis Systems Corporation

  Atlantis Systems Corporation-contract to Lockheed Martin

  Aspect Software

  Valencia College

  TE2

  The Experience Engine

  Inc.

  BUTLER AMERICA

  Lake Mary

  Florida

  Experienced training and documentation specialist working with the Implementation Team to create organized

  consistent on-boarding and sustainment training as well as as meaningful

  effective technical documentation. I'm here to make daily life easier for my team members and our customers!

  Training and Documentation Manager

  TE2

  The Experience Engine

  Inc.

  Lockheed Martin Canada in Dartmouth

  Nova Scotia

  Software Simulations Testing/Training Instruction (onsite at Lockheed Martin Canada) \n\n►Wrote software problem reports and tracked system defects\n\n►Conducted impact analysis and performed system and GUI verification tests\n\n►Modified test procedures for accuracy

  ease of use

  and programming modifications\n\n►Developed system level acceptance tests for naval operator training support and simulation components\n\n►Reviewed and updated lesson plans and training materials

  conducted in-class and hands-on instruction

  and developed assignments for naval radar systems courses\n\n►These tasks allowed the program team to progress more quickly with completion of the new training systems for a new Canadian Navy frigate program\n

  Software Simulations Tester | Training Instructor

  Atlantis Systems Corporation-contract to Lockheed Martin

  Dartmouth

  Nova Scotia

  ►Managed all PM responsibilities for assigned training projects\n\n►Developed and delivered materials for all aspects of ADDIE/SAT training model (e.g.

  instructional analyses

  gap analyses

  needs analysis

  instructional design plans

  training plans

  etc.)\n\n►Estimated project budgets for RFPs and managed project budgets on current projects\n\n►Identified program instructional design issues and co-ordinated solutions to achieve project training goals. Led to a 91% customer approval rating

  which led to follow-on work\n\n►Reviewed project storyboards

  design documents

  and lessons in development for quality and level of effectiveness

  Project Manager and Instructional Systems Designer | Production Researcher

  Atlantis Systems Corporation

  Shelton

  Connecticut

  Commercial Maintenance/Flight Technical Publications\n\n►Researched engineering maintenance revisions and changed technical publications to reflect the same in commercial rotary wing aircraft and flight technical publications\n\n►Liaised with engineers

  logistics analysts

  program managers

  field service reps

  team writers

  and illustrators to develop instruction and validate data in maintenance training and flight manuals\n\n►Utilized and familiar with MIL-STD style guides and Department of Defense (DoD) processes

  engineering drawings

  electrical schematics

  wiring diagrams

  and ATPs

  Technical Writer | Technical Analyst

  BUTLER AMERICA

  Osceola Campus

  ►Developed lesson plans

  rubrics

  assessments

  and lesson materials and conducted in-class instruction for mandatory Freshman English Composition class\n\n►Modified instructional materials and assessments in accordance with student capabilities and course time constraints\n\n►Mentored and provided remedial assistance to students when needed\n\n►Evaluated student performance and provided formal assessment throughout the course\n

  Adjunct English Professor

  Valencia College

  Orlando

  Florida Area

  Function in the role of technical writer as part of the PMO/Governance team. Daily activities include designing

  developing

  and implementing relevant technical documentation for this team and the Support and Security Operations team. Currently working with System Administrators and Application Development leads to assist in creating end user documentation for new tool used in Incident/Problem Management. Also working with Change Management Specialists to complete revisions to the Aspect Change Management Guide and develop internal training for Change Management processes.\n\nCertified in: Knowledge Centered Support (KCS) Foundations and ITIL Foundations \n\nApplications and tool sets include: Adobe Acrobat

  Camtasia

  Audacity

  all MS Office products (Excel

  Word

  PPT

  and Visio)

  JIRA

  Confluence

  SharePoint

  Salesforce

  Remedyforce.\n

  Technical Writer - Project Management Office (PMO) and Governance Team

  Aspect Software

  Meritain Health

  Orlando

  FL

  ►Providing project management

  development

  and facilitation of soft-skill as well as process-oriented training content for Sales

  Client Solutions

  and Client Advocate teams\n\n►Performing training needs assessment

  front end analysis

  task analysis

  and content development (training objectives

  research

  timeline and resources required

  as well as media analysis)\n\n►Performs target audience analysis

  interviews of applicable SMEs

  and content design and development\n\n►Facilitates instructor-led and self-paced training for client-facing employees\n\n►Evaluates training effectiveness during and post delivery\n\n►Training developed and facilitated provides essential support for Sales

  Client Solutions

  Customer Service

  and Client Advocacy teams

  Senior Project Manager (onsite at Aetna/Meritain Health)

  Rose International

  12802 Science Drive

  Orlando

  Florida

  ►Conducted task and learning analyses (media analysis using Blooms taxonomy-define learning objectives) using adult learning theory\n\n►Observed formal military pilot training and conducted interviews with SMEs and training experts for input and formulation of formal deliverables\n\n►Performed market research and analysis for training device alternatives and wrote comparative analyses and cost ROMs for technology alternatives presented\n\n►Developed task

  learning

  and simulation alternatives reports (formal deliverables)\n\n►Liaised with US Navy customer to identify project objectives and facilitated Task Analysis Simulation Alternatives workshops at customer site\n\n►Utilized Naval training development guidelines (MIL-HDBK-29612 and NAVEDTRA 130 series) and technical documentation (IETMs

  JDTAs

  and engineering/maintenance documents)\n\n►Was part of team who provided vital documentation to enable Navy to determine cost-effective

  efficient means for some major aspects of pilot survival training\n\n►Converted Navy pilot self-paced training material created in Authorware to lessons with a consistent look and feel

  additional interactivity levels

  and appropriate remediation using Captivate

  Instructional Designer | Technical Analyst

  TECHUSA

  contract to Carley Corporation

  Orlando

  Florida Area

  Senior Standards Writer\n\n►Member of Worldwide Safety Standards team responsible for compiling

  designing

  developing

  and delivering program standards documentation

  process flows

  presentations

  and data\n\n►Documented incident huddle meetings and developed safety alerts

  notifications

  and service bulletins\n\n►Interviewed business and segment unit core team members for development of program process flows

  business unit integration points

  and gap analysis\n\n►Researched

  developed

  and delivered user

  administration

  system administration and program business process guides for new technology product systems\n\n►Developed online learning in Captivate for standards directory users\n\n►Assisted with design

  development

  and implementation of processes and employee documentation for new contractor safety management program at both resorts\n

  Senior Standards Writer

  Performance Technical Documentation|Senior Standards Writer onsite at Walt Disney Parks & Resorts

  ►Owner and chief operator of business supplying broadcast and non-broadcast voice over recordings for a variety of genres (radio

  TV

  film

  corporate narration

  employee on-boarding

  documentary

  eBooks

  e-learning

  web narration

  video games

  mobile and web applications

  and more)\n\n►Uses a professional home studio employing a dynamic condenser microphone

  soundproofing

  audio interface

  Adobe Audition editing software

  and Skype for personal direction. Your message can be scripted

  recorded

  edited

  and delivered quickly

  effectively

  and efficiently.

  Owner-Voice Actor

  Orlando

  Florida Area

  Hushed Intensity Voice Over

  Dartmouth

  Nova Scotia

  ►Researched and developed proposal content strategies and data in response to government and commercial Request for Proposals and coordinated management effort for submissions. This work led to success in some project awards and follow-on interest for additional work.\n\n►Created proposal procedural design and conducted cost estimate/strategy meetings with management\n\n►Interviewed team members (subject matter experts) to develop efficient project processes for proposal content\n\n►Researched current learning management system trends and new technologies to identify company capabilities in response to RFPs

  Proposal Writer | Technical Analyst

  Atlantis Systems Corporation

  Orlando

  Florida Area

  Voice Actor

  Hushed Intensity Voice Over

  American Society for Quality

  Membership gained when attended onsite auditing course.

  Member