Resume

• 2014

  B&B Communication

  Trucking HR Canada

  •\tBooking Spaces for students

  staff and external clients using EventPro Software\n•\tAnswering any questions regarding the facility

  the procedures of booking

  AV rentals

  and policies regarding posters

  banners and room bookings\n•\tAnswering telephone calls

  answering all email inquiries\n•\tKeeping track of key inventory records\n•\tInvoicing all charges related to room bookings and vendors\n•\tReceive client complaints\n•\tSet-up tables

  chairs

  walls and other items as required for events\n•\tEnsuring all defined items are present for an event\n•\tActing as client liaison (i.e. assisting client with all aspects of event)\n•\tAssisting with Rental Companies

  McMaster University

  Barista and Cashier

  •\tInteracted with customers and dealt with complaints\n•\tWorked in a team environment\n•\tTraining of new employees\n•\tCustomer transactions\n•\tProviding knowledgeable help to customers\n•\tOpening and closing the store\n•\tLearning about all the various products in detail

  Starbucks

  Baroness Chocolates

  •\tLeading sales representative for Baroness Chocolates \n•\tCreating and maintaining client base\n•\tResponsible for the input and maintenance of the Customer Relationship Management System \n•\tProject leader for Baroness Chocolates Kickstarter Campaign; designing

  planning and implementing an effective marketing strategy to introduce consumers to the product\n•\tKeeping record of all orders and creating and sending all invoices for clients\n•\tControl over all social media for Baroness Chocolates\n•\tAssistant to owner of Baroness Chocolates\n•\tConducting consumer research\n•\tCreating connections with important figures for the company\n•\tUse of Microsoft Word

  Microsoft Excel

  Outlook

  Google mail

  Google Docs

  Marketing and Public Relations Director

  Ottawa

  Canada Area

  •\tTeaching children and adults \n•\tProvide swim and first aid instruction \n•\tMonitored and tracked progress of children registered in courses\n•\tTaught disabled students\n•\tFull knowledge of the required qualifications

  including the National Lifeguard Service

  First Aid and CPR C

  Swim Instructors

  Lifesaving Instructor

  airway management and AED Training\n•\tEnsuring safety of public and dealing with any incidents that may arise \n•\tPerforming general maintenance

  City of Ottawa

  VON Canada

  Ottawa

  Canada Area

  Fund Development\n\n• Uses donor data management system (Raiser’s Edge) to ensure the accurate and timely recording and reporting of data\n• Assists with monthly and annual statistical analyses of fund development activities/reports\n• Liaises with staff who support Fund Development across the organization\n\nCommunications\n\n• Supports ongoing employee communication\n• Collaboratively manages and coordinates creation and update of web content\n• Creates and coordinates posting of engaging text

  image and video content for social media channels\n• Trains colleagues to use social media to support VON engagement objectives\n• Measures web traffic and monitors SEO\n• Works with IT staff to ensure ongoing improvement of website

  including phased updates and redesigns• Proofreads

  edits and provides quality control on reports and external documents as needed in English and French\n• Coordinates the planning

  writing

  editing

  production and distribution of reports

  newsletters and publications \n\nMedia Relations\n\n• Responds to media requests and coordinates interviews\n• Works with site staff to track and report on media activity\n• Develops working relationships with reporters

  editors and producers in traditional media\n• Seeks opportunities to position Board and senior leadership team as go-to sources for interviews\n• Creates media products including advisories

  releases

  backgrounders

  fact sheets etc.\n\nBrand and Marketing\n\n• Maintains and refreshes brand and marketing tools

  including print templates

  policies and guidelines

  and image and video banks\n• Monitors and reports on use of brand and marketing tools\n• Creates and coordinates production schedules and maintains ongoing relationships with graphic designers

  mail houses

  printers

  and photographers\n• Evaluates and negotiates vendor contracts\n• Creates and maintains a VON style guide

  Marketing Communications and Philanthropy Coordinator

  Ottawa

  Canada Area

  •\tDesigning

  developing

  organizing

  implementing and coordinating media strategies for clients with small businesses\n•\tUtilizing the Adobe Creative Suite to create infographics

  flyers and graphics for clients to distribute in physical and digital form\n•\tDesigning

  managing and maintaining websites

  using content generated from a close working relationship with clients\n•\tCreating media strategies through the use of press releases

  interview preparation and use of social media to engage with media sources\n

  President

  B&B Communication

  Ottawa

  Canada Area

  •\tWrite short news articles

  web-copy

  reports

  marketing materials

  blog posts

  etc.\n•\tProof read

  logic checks and edit reports

  articles

  etc. in both official languages (French and English)\n•\tSupport staff in coordinating the production (editing

  translation

  design) and printing of all marketing and communications materials (MiHR’s printed and electronic publications

  tool kits

  labour market and research reports

  articles

  brochures

  newsletters

  infographics etc.)\n•\tMaintain and update all MiHR’s websites

  produce reports on website performance using analytics and make changes to all MiHR’s websites to improve performance\n•\tIn-house expert in using MiHR’s web-site content management system (i-create) \n•\tAssist in the development of an online labour market forecasting tool\n•\tAssist in the coordination of MiHR events \n•\tCreate

  monitor

  and respond to MiHR’s blogs and other social media (Twitter

  Facebook and Linkedin)\n•\tMaintain press book and monitor MiHR media hits\n•\tAssist Director

  Marketing and Communications in integrated marketing campaign execution and dissemination of MiHR products

  information and research\n•\tAssist Director of Marketing and Communications with business development activities: global pipeline development and maintenance / appointment setting / research / outreach materials preparation\n•\tResearch speakership and media opportunities and maintain content calendar\n•\tCreate and edit presentations in PowerPoint\n•\tMake presentations and attend events and trade shows as required\n•\tOrganize and produce webinars \n•\tResearch stakeholders and prospects for programs and events to expand MiHR’s network

  Communications Coordinator

  Mining Industry Human Resources Council

  Ottawa

  Canada Area

  Manages all marketing initiatives across all projects \nResponsible for building a network of stakeholders for projects\nResponsible for the creation

  dissemination and promotion of a weekly newsletter.\nResponsible for branding initiatives and maintenance\nCopy-writing

  editing and proofreading of articles

  promotional materials

  publications

  reports

  labour market studies

  newsletters

  proposals

  presentations

  blogs

  social and web content\nEvents management\nEstablishing and maintaining relationships with reporters

  editors and producers in traditional media\nMeasuring and optimizes web traffic \nA spokesperson for the organization

  making presentations

  participating on panels

  moderating panels and responding to media inquiries

  Marketing and Communications Manager

  Trucking HR Canada

• 2009

  Bachelor of Arts (B.A.)

  Communications

  McMaster Varsity Women's Water Polo Team 2009-2013

  McMaster University

• 2005

  English

  French

  Colonel By Secondary School

• Research

  Fundraising

  Microsoft Excel

  Social Media

  Event Management

  Microsoft Word

  Community Outreach

  Microsoft Office

  Public Relations

  Marketing Communications

  Teamwork

  Media Relations

  Time Management

  Public Speaking

  PowerPoint

  CRM databases

  Event Planning

  Customer Service

  Strategic Communications

  O'Shaughnessy

  Bridget

  O'Shaughnessy

  Starbucks

  Baroness Chocolates

  McMaster University

  VON Canada

  City of Ottawa

  Mining Industry Human Resources Council