Resume

• 2009

  MBA

  Management

  Saint Xavier University

• 2007

  BA

  Organizational Development

• 2006

  Provena Saint Joseph Medical Center

  Presence Health

  Oversight of Support Departments including Facilities Management

  Construction

  Food and Nutrition

  Lab

  Clinical Engineering

  Housekeeping

  Volunteers

  Auxiliary

  Safety

  Security

  Switchboard

  and Telecommunications

  Presence St. Mary's Hospital

  Director of Support Services

  Patient Advocate

  oversaw support department operations including Food Service

  Environmental Services

  Patient Registration

  and Central Scheduling. In addition

  focused on patient satisfaction as well as employee and leader goal setting.

  Provena St. Mary's Hospital

  Presence Health

  Joliet/Kankakee Illinois

  Regional Leader of Support Services encompassing Safety and Security

  Telecommunications

  Food and Nutrition

  Environmental Services

  Facilites/Plant Operations/Construction

  Patient Transport

  and Properties.

  Regional Lead

  Support Services

  Presence Saint Joseph Medical Center/Presence St. Mary's Hospital

  Illinois

  Responsible for Facilities Management and Construction for Illinois.

  Regional Director

  Medxcel Facilities Management

  Assisted the HR team with issue resolution

  hiring and training practices

  patient satisfaction

  leadership development

  onboarding of new team members

  onboarding of new leaders

  and support to clinical leadership with goal setting and action planning.

  Provena Saint Joseph Medical Center

  Director of Support Services and Service Excellence

  Oversight of many support departments within the hospital including Food and Nutrition

  Housekeeping

  Lab

  Clinical Engineering

  Security

  Switchboard

  Telecommunications

  Auxiliary

  and Volunteers with a patient-centered focus on satisfaction.

  Provena St. Mary's Hospital

• Process Improvement

  Healthcare Information Technology

  Change Management

  HIPAA

  Mentoring

  Hospitals

  Leadership Development

  Employee Relations

  Training

  Human Resources

  Performance Improvement

  Healthcare Management

  Organizational Development

  Program Management

  Healthcare

  Culture Change

  Revenue Cycle

  Medicare

  Team Building

  Operations Management

  Radakovitz

  Presence St. Mary's Hospital

  Provena St. Mary's Hospital

  Medxcel Facilities Management

  Provena St. Mary's Hospital