Resume

• 2012

  Mandarin

  Spanish

  English

  Master's degree

  2013 April SAMC AWARD CEREMONY \nOne of the six Founders of the ceremony\n•Raised two potential long-term sponsors

  pioneered and developed the red carpet attired ceremony with over 200 people attended.\n•Planned

  designed

  and selected excellent food and live music for the VIP area.\n•Created a fun promotional video on Youtube collecting more than 200 views within two days. \n\n \n2013 April PARADE OF NATIONS \nLeader of the Taiwanese performance\n•Recruited and gathered 9 Taiwanese students and a Taiwanese vocal professor to actively participate in the show.\n•Led group discussions once a week coming up with expressive and original choreography.\n•Composed and conducted the introduction of the Taiwanese performance.

  Communications

  Texas A&M University-Corpus Christi

  3.6 GPA

  ALLEX certificate

  Chinese teaching

  Portland State University

• 2007

  Bachelor's degree

  Spanish

  Tamkang University

  3.7 GPA

• Sales Management

  Online Marketing

  Social Media Marketing

  Marketing Strategy

  Business Development

  New Business Development

  Sales

  Online Advertising

  Salesforce.com

  Market Research

  Business Strategy

  E-commerce

  Chang

  Angela

  Chang

  k2o by Karen Ko

  MyTime

  MyTime

  Groupon

  Texas A&M University

  Carta

  •Worked with K2o's founder/publicist and assisted in brainstorming weekly new PR strategies and initiative to implement.\n•Generated weekly pitches to targets. (Stylists

  experts

  bloggers

  and editors)\n•Conducted research and populated the company's target database.Ÿ

  PR intern

  Greater New York City Area

  k2o by Karen Ko

  San Francisco Bay Area

  •Development and implementation of post sales processes with an emphasis on effective inter-departmental handoff.\n•Increased sales quota attainment by 1.075% by Implementing Salesforce (SFDC) reporting metrics to increase awareness and highlight areas of strength and weaknesses.\n•Salesforce Standard Operation Procedure Training\n•Resolved post sales issues regarding refunds

  contracts

  and setup/onboarding appointments with service team.\n

  Sales Operations Manager

  MyTime

  San Francisco Bay Area

  Project Manager

  Carta

  Made 100+ cold calls daily

  signed up 300+ businesses on MyTime marketplace

  exceeding the given quota and receiving a promotion within 3 months.

  MyTime

  Texas A&M University

  •Developed creative and effective lesson plan

  built strong rapport with my students

  and graded fairly with high standards.\n•Implemented a variety of teaching methods that successfully conveyed the lesson plans. \n•Built a conducive learning environment that encouraged students to learn the language with passion.

  Chinese instructor

  Corpus Christi

  Texas Area

  San Francisco Bay Area

  •Increased feature usage by 20% by working closely with merchants to understand their business needs and their business goals.\n•Collaborated with Service

  Design

  and the Engineering teams to file 100+ feature requests and managed over 20 of them to completion.\n•Filed and resolved 250+ bugs with clear screenshots

  documentation and merchant feedback.\n•Built process to keep track of onboarded merchants status

  follow up dates

  and the important usage data.\n•Developed onboarding process from call logging

  notes taking

  next appointment scheduling across sales and service team.

  Onboarding specialist

  MyTime

  •Generated $3K in monthly revenue by adopting consultative approach to understand small and medium size business’ needs tailoring our product presentations to solve their problems.\n•Maintained to stay as the second best performing rep for over 6 months in a sales team of 15-20 before transitioning to a different position.\n•Established relationships with MyTime merchants and built a referral pipeline exceeding the sales quota.

  Senior Account Executive

  Greater Salt Lake City Area

  MyTime

  Taipei

  Taiwan

  •Pioneered

  managed

  and developed an efficient SOP for international importing goods and returning the refunds. \n•Forecasted and featured best-selling products and conducted competitive market analysis to manage Groupon Taiwan’s international deals. \n•Developed strong relationship with merchants from over 5 countries including Hong Kong

  Korea

  Malaysia

  Australia

  and England. \n•Conducted 20+ cold calls internationally from Australia to England daily with 2+ successful deal negotiation weekly. \n•Featured over 50 products including at least 10 products bringing more than 3000 USD revenue.

  International Account Executive

  Groupon

  Carta